turkishharem
Posts: 30 +0
Hello. I've spent the last month reading topics and getting help with some malware removal. I am seriously impressed with the detailed instructions and knowledge. I'm hoping that someone will be able to help me in similar fashion.
I am working on my neighbor's boss' laptop as a helpful service. While updating the software as part of the final step to the malware removal assistance that I received (https://www.techspot.com/community/...4-sirefef-a-and-win32-atraps-pf.182986/page-3), I ran a Java uninstaller called JavaRa as recommended by Broni, the TechSpot malware annihilator that helped me.
I ran JavaRa and it appeared to delete all Java versions. I went to the Java site and reinstalled the latest version. The installation process appeared to conclude successfully, but the Java version checker doesn't recognize any version of Java installed. I ran JavaRa again to try and start from scratch, but the exact same thing happened - installation appeared to be successful but the Java site does not recognize any version of Java as being installed. Java applets are showing up as empty boxes wtih a small red X in the upper left corner.
I decided to take a different tack and follow the uninstall directions from the Java site, which indicates that uninstallation should take place from the "Add/Remove Programs" section of Control Panel. In the Add/Remove list, the previous version of Java (Java 6 Update 29) was listed as still having been installed. I tried uninstalling it, but the uninstallation process returned a fatal error.
The program list also shows the latest version of Java (Java 7 Update 5), so I tried uninstalling that also. Unfortunately, that process also returns a fatal error.
I also tried running JavaRa to uninstall old versions again to see if that would help. The JavaRa log file shows that it isn't finding any old versions of Java.
At this point, I'm stumped. I'm hoping that someone with more knowledge about this can help me get Java properly installed on this machine so I can return it and be done with my pro bono IT assistance.
The laptop runs Windows XP Pro SP3. I'm not sure what additional information might be needed, but I'm happy to provide anything that would be helpful.