Keyboard Problem - Extremely Slow Response TIme

Hi,
I just got a new toshiba satellite C55-A5302 laptop and I immediately encountered a problem. The keyboard was not responding but I noticed that if I held down the key long enough then it owuld respond. I was wondering if this was a problem with the drives or if it was a factory defect or if there was any easy fix for it. Any help would be greatly appreciated.