Laptop DVD Drive Error Message

[tcbrb46]

I have a Compac Presario 2500 (2570us) Laptop with a Toshia DVD Rom Drive SD-R 2312. The DvD drive started to give a error message. "C:\program~\symantec\532event|,dll. An installable Virtual Device Driver Failed dll initialization." Would not read some disc. Drive is working. Error message shows up on all cd or dvd. I have Windows XP installed.

Recently. I installed Explorer 8 then a week later uninstalled Explorer 8 may have something to do with the error. Not sure because the DVD drive has not been used for months. Just a thought. How can I fix this problem?

 

[B00kWyrm]

Do you have Alcohol 120% or Daemon Tools installed?
They both create Virtual DVD drives.
Either or both can cause the kind of problem you report.

 

[fastco]

C:\program~\symantec\532event|,dll

In addition to what B00kWyrm said, uninstall whatever Symantec software you have on the computer, use Ccleaner to clean the registry and restart. See if the errors are gone.

 

[tcbrb46]

Thanks for the repsonse, but no I don't have either one of those programs installed.

 

[tcbrb46]

Thanks for the reply. I checked Control Panel Add and Remove Programs. Did not find Symantec software. Is there other files I could check for this program or whats left of this program? I use CCleaner regularly and this did not change the problem. Also, in my description it is S32 event and not 532 event. Sorry.

 

[B00kWyrm]

Here for the Norton / Symantec Removal Tool...
http://service1.symantec.com/SUPPOR...&view=es_full&dtype=&prod=&ver=&osv=&osv_lvl=
or http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
or ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Here is one person's explanation for why... http://news.cnet.com/8301-13554_3-9911250-33.html

Note that they reference exactly the problem dll that you mention.

I was unable to make sense fully of your original note without the correction to s32, note that it is also "event1" not "event|".

Note that other threads here on Techspot also reference using Symantec's removal tool, and in one thread Kimsland provides some additional tools, including a regedit. Please note that Regedits are not usually recommended. If you think you need to do a regedit, I would advise that you post another thread specifically requesting help with the process and why. But lets see how the removal too works for you first, okay?

 

[tcbrb46]

Laptop DVD Drive Error Message

I downloaded the removal tool. Everything is back to normal. Thanks for your assistance.

 

[B00kWyrm]

Thanks to Fastco for catching that it was Symantec...:grinthumb
I guess we'll call this "case/thread closed"?