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Laptop error 0x0000004E

By Xclusiveitalian · 42 replies
Mar 16, 2009
  1. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    1. Make sure all your drivers are up to date and you have installed all the latest critical updates from Windows update.

    2. Enter the BIOS at startup and look for a hardware monitor or PC health status screen. Please report your temps, fan speeds and voltages (+3.3, +5 and +12V) from there.

    3. Enter the device manager (start => run => devmgmt.msc), go to view => show hidden devices. Report if there are any flagged devices in the list.

    Check the Event Viewer for errors happening at the time of the crashes :
    Start> Run> type in eventvwr
    Please review this:
    The system memory that is reported in the System Information dialog box in Windows Vista is less than you expect if 4 GB of RAM is installed:

    Note the requirements for 4GB of memory

    We also have another user with the same problem currently trying to resolve. Please see this:
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button

    • When completed, close the application.

    Boot into Safe Mode:
    Start> Run> msconfig> enter> Selective Startup> Startup menu> UNCHECK the following:
    Any entries noted to be associated with launcher.exe as mentioned above.
    Any entries related to Viewpoint

    Start> Run> services.msc> double click on Viewpoint Service> change Startup type to Disabled.

    Control Panel> Add/Remove Programs> UNINSTALL:
    any Viewpoint entries

    Tools> Manage Add-on> find the System requirement add-on and highlight (may be sysreqlab)> Disable.

    Reboot into Normal Mode: NOTE: the first boot after making changes on Startup brings up as nag message- you can ignore this and close after checking 'don't show this message again.' Stay in Selective Startup
    ***System Requirements Lab ActiveX Control Code Execution Vulnerability:
    Take it off of startup and disable the Active X component until you get it patched.

    *****Note: launcher.exe is an executable belonging to many applications including Webshots- a Windows desktop downloader, Uinterface Mouselaunch- a file and application initiator, and also a hardware interface for Samsung products. Pre-loaded on HP Vista systems.
    launcher.exe is an advertising program by Intercort Systems. This process monitors your browsing habits and distributes the data back to the author's servers for analysis. This also prompts advertising popups. This process is a security risk and should be removed from your system.

    Please up and rescan with HijackThis when finished and attach new log.
  2. RonS WIN TEAM

    RonS WIN TEAM TS Rookie Posts: 40

    Hi kimsland,

    If you do contact the e-mail address that I provided in that note you will get all the verification anyone could ever want.

    Windows Outreach Team
  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Fine I'll email the supervisor and CC you as well
    I don't expect much in return, but you never know.
  4. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    ugh this laptop ugh, srry i havent been able to reply, school, and then everytime i tried replying my laptop would restart almost as if it knos im trying to get it knows 0.o its so strange, anyway, Im not sure where to go for the bios to check temp, i checked the hardware and there all fine except the battery which is "fair" and yellow, i think it says i may want to consider getting a new battery but I dont believe it is the battery causing it bc i never unplug my laptop, and the problem always happens while the laptop is still plugged in. I just had the problem 5 min ago and took these 2 screenshots if u can look at them and giv me an opinion i think they are connected with these problems. I attached them below. The attached screenshots are from the event log after the shutdown. I had the problem happen to me twice while i was updating windows through windows update, while at the same time updating McAfee. Mcafee prompted me that a whole section of things were disabled such as Im protection and email protection but none the less that has nothing to do i believe with these problems esp. viewing passed events but i had that "fixing" the problems through mcafee at the same time as those updates when all of a sudden, screen went black and it restarted. please get back to me whenever you can, thanks.

    Edit: 4/15/09 5:43 pm : didnt want to double post, i was wondering if maybe i should restore my laptop again, would that help? Maybe if i put the 1 gb back in of my previous ram, restore it and then after updating and etc, re-upgrade again with the 4gb maybe will make it better? I really feel its vista thats the problem, or the hardware. Im going to find this other problem i used along time ago and check the temp of my laptop and ill post it here when i get it. thanks again guys.

    Edit: 6:13pm:
    Core: 55c
    I used the program Speedfan:
    5 min later:
    Core: 61c
    Seems to be really hot
    Averages temps are
    Core: 52-69c
    From what i watched.

    I always have my laptop on top of this thing that is ment to cool my laptop, it has to fans n u plug it into the usb and it turns these fan on and keeps the bottom cool, so im suprised there so hot bc those fans are always on.

    Edit: The problem has to be overheating
    my gpu and core nearly hit 80c when updating mcafee than it did the shut down and reboot, and during reboot, didnt even get to the password screen and rebooted again perhaps bc it was still to hot?
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    I can't tell much from the infprmation images you attached. In at least one case, it is NOT an Error event but just Information logging on what is going on in the system. You also need to resize the columns in the logs to make sure the full Error IS# shows. You do this be holding the left mouse button down on the dividing line in the frame above the column and moving it to the right to expand the column.

    It would seem that whatever you're relying on to cool the laptop isn't working. How is it that there is no internal fan?

    Event ID 100
    Source Microsoft-Windows-Diagnostics-Performance
    Type Information
    Description Windows has started
    Boot Duration : <duration>
    IsDegradation : <status>
    Incident Time (UTC) : <date> <time>.
  6. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    I have no idea where to check my internal fan, idk even if i have one, dont they come standard with all notebooks? I have to have one i looked at the bottom of my laptop and there are vents, maybe the fan was damaged? My laptop takes a long time to start up, i have edited the msconfig startup and only a few standard things boot up, like mcafee, and aol, but it takes like a long time no matter what happens, even after an error still takes a good amount of time to start up tho i have never timed it i have stared at a black screen with my cursor showing a loading icon to long. I always thought this cooling fan pad on the bottom of my laptop was more as a "extra" then a nessesary. Also i was looking at my error logging and i see a row of about 10 or more errors in a row, im guessing from 1 or maybe 2-3 of these unexpected shutdowns that occurd in a row, such as on restartup after crashing it does it again and again i hate it then i never get back on my laptop.
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Okay, I want you to do some research. You need to become more familiar with your computer.

    IF the Errors have the same ID#, the same Source and the same Description, copy one of them.
    For any that are different, copy each of them.
    Paste here. Errors only.
    I have found the following pages for you to check:
    HP Pavilion dv6604nr Entertainment Notebook PC: Manuals:
    Reducing Heat and Fan Noise by Cleaning Air Vents:
    Fan Runs Constantly, the PC Operates Slower than Expected and Generates Heat:
    Product Specifications:
    Did you check the type of memory before you added it? Is it the correct type?

    You will find images of the system and instructions in them for cleaning the vents. Please check these pages, read the information, apply anything specific to your problem, then come back and reply with the results. Hopefully we can get back on track. Right now, I am not certain where to look.

    Did you follow my instructions in Reply #26?
    I suggest you do NOT do another "destructive restore". Every time you do that puts the system back to 'out of the box' state, essentially undoing everything. We need to get some stability so we can find the problem.
  8. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    i attached a file with the error information, the copy button was on the right side, not on the bottom left, perhaps were thinking different things?
    I got my information for a ram update from this site and if you search my name you'll see another post of my ram update, i asked what type i should get and updating from 1gb to 4gb and if i could, etc it is all in that other forum. Ram is the correct type tho.
    My vents are always kept very clean, well, they never get to dusty.
    Im good with alot of info on my computer, Iv updated it often, and went to the hp site and updated the bios twice in the computer history one very recently to the newest.

    I was just unsure about my fan, to be honest i dont hear it often now that i think of it (you know that loud fan spinning fast noise)
    Edit: Upon restarting my computer i heard no fan whatsoever, very strange...

    Edit2: I hear my fan very lighty, maybe is there a way to speed it up, maybe cooling my computer down will help it, bc it barely runs hard and to be honest it needs to cool this baby down, it seems like its really hot.
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

  10. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    I dont recognize that... Im using Vista home premium, and I go to control panel/system and maintence/performace information and tools/(on the side bar under tasks)Advanced tools/View performance details and events
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Sorry- I've been using that link for a while. I had not realized it stated 'for beta version'. Apparently the Copy location was changed and is more like Windows XP.

    Event ID 100
    Source Microsoft-Windows-Diagnostics-Performance

    Date: 4/19/2009 3:23:01 AM
    Event ID 203
    Source Diagnostic-Performance

    Event ID: 106
    Source: Microsoft-Windows-Diagnostics-Performance

    Unfortunately, it appears that you haven't deleted old logs. The only current Event is ID#100 and it is a normal Information entry logging what the system is doing. Click on Action> Clear logs for each log section.

    If you are overclocking and/or running multiple high resources programs at the same time, that could account for the increased heat.
  12. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    I dont know how to overclock anything lol plus i heard it could damage anything you overclock if you dont know how to use me lol Actually i just started my computer and my GPU was 60-68 and the core was 50-58, both very hot, isnt the desired 45ish? I didnt have anything running and I checked it right away. Srry for the old logs, the problem happens so often it drives me crazy, yesterday I couldnt get on my laptop for 20 min has i started up this was the sequence, i started it up as it ws started up the screen goes extra dark, and then restarts, it then restarts as it restarts that screen comes up saying it failed to shut down properly and if i want to run system repair or sometimes, start in safe mode or run normally. i had to get a paper done for school and I was so desperate i actually had to remove half my ram in hopes it would start up and it did, thankfully. Ram cant be the problem, ugh i dont understand it as much as i thought i did.
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    IT sounds like you are having major hardware problems. If you continue to use the system as is, the overheating will eventually damage the components. But I still don't have any more to go on!

    It is also possible you are heading for hard drive failure. If you have files you don't want to lose, be sure thy are backed up- in case.
  14. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    thanks, i do have everything backed up. Not to be bias against hp, but this has happened to me before, is it just me or does hp quality dropped? i just dont understand why it is so hot, i need or better yet wish i could control the fan bc even rigt now its how and im not doing anything n i would like to hear that fan rolling i dont mind, funny how i read with this laptop people have problems were they cant get there fan to stop, guess mine is lazy o.0 If anyone knows a program (besides speedfan) that lets you control fan speed easily, please give me a link id love to give it a try, it cant hurt. With summer coming soon, my laptop will soon look like the sun....
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Xclusiveitalian I have removed your quotes from every post you make
    You only need to press Post Reply when replying to the previous message, as that is what you are replying to in the first place.

    Do not press Quote button, unless you need to quote one specific area of the previous post, which normally does not happen either.
    I have included SNGX1275 Guide to Making a Good Post/Thread and I am quoting the specific area of concern to you.

  16. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    I'd like you to stop being defensive for a while so that we can resolve the problems. While this thread got off topic for a while, it is back on and I have reviewed all of your posts with the following results:

    You don't restore because downloading is slow> you look for the reason it is slow.

    Another indication that 'restore' caused a problem.[/QUOTE]

    I don't have a clue!

    1GB is not enough for Vista. Go to 2 GB.

    You need to stop upgrading/restoring/destructing and watching the temperature!

    1. Remove 2 GB of RAM which was suggested previously.
    2. Test the system and see if that resolves any problems.
    3. Use the msconfig utility to remove everything from the Startup Menu except for those processes tou need to boot: AV, 3rd party firewall if you have one, Touchpad for laptop> Apply> OK Reboot> close the nag message that comes up and check 'don't how message again'. stay in Selective Startup.

    How to Use MSCONFIG in Vista:

    Don't quote my instructions in your reply. Advise me of how the system is running after these have been done.
  17. Xclusiveitalian

    Xclusiveitalian TS Evangelist Topic Starter Posts: 713   +73

    wow i thought i was being professional..., i at times formulated my own ideas/opinions looking for a reponse 'just to see' if perhaps i might find out what was causing it. Everything you guys said i did, becuase i wanted to fix this laptop bc it is important for college as i have almost lost a final paper already bc of the crashes. Im sorry for quoting, when i joined i quickly skimmed the rules, i was more desperate for answers to my problems then anything else. i got into the habit bc so many posts of various other things were going on and i wanted to make sure to post replying to that exact post, just to keep the confusion minimal as this problem has already caused enough for me. I may have come off as defensive, but i didnt mean to be, i was trying to be reflective, i know you guys r experts in this field, i know you know alot more then i do, but since im seeing this problem first hand, i was trying to be as reflective and absorbent as possible, I did, however, do everything as stated. There is tons of info on this thread, and i told you everything even down to little details as my battery, etc. I figured to much information is better then to little. The slow downs were unbarable tho, i mean the computer would freeze for a long time, periodically, and repeatially, virus like i took the precaution and figured what harm can it do, start fresh, you know. I removed 2 gb from my laptop and its going good, i hope it last becuase my laptop has done the same with 4 gb, it will be good for awhile then one day it will happen repeatly.
  18. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Here's a tip for you:
    Copy the reply and paste it in your new post to refer to. When you have finished and are ready to post, highlight and delete the quote. Then put the cursor on the lowest part of the message box and click the backspace key until the cursor is on the line below your last line in the post.

    That way you can refer to the directions, but remove them when you're through to save 'space'. I do a lot of searching every day and when I get on a topic- any board, not just here- and everyone has quoted each of the previous messages, you have to hunt for the replies!

    This way, you have your reference and we have a nice clean board with more 'space'!

    One other way is to highlight a particular reply with a lot of information you want to follow when you post> click on File> Print> and in Print Range> choose Selection.

    This is a trick some don't know but it;s invaluable when you want to copy a part of something.
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