Laptop wont load properly

Jan 2, 2009
  1. When I turn on my laptop everything is distorted, the normal load screen has some funky colors in the background and some pre-loading stuff (think it's the bios) looks like it's bleeding (the letters have some lines above and below them) then the screen goes black and the computer wont finish loading (no windows load up sound and when using keyboard hotkeys I can't turn off my computer). However, it will load up in safe mode (though, it has the same text distortions till it's fully loaded) I don't know how else to explain it.

    I have a dell XPS m1710, nVidia graphics card (pretty sure it's 6800gts or something like that) and I've had a few problems with my display drivers already. However, this problem happened while trying to update from SP2 to SP3. I uninstalled SP3 and reinstalled SP2 but that didn't work.

    Any ideas?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Start back up in Safe Mode
    Log on to the Administrator account
    Click on Start->Run-> Devmgmt.msc

    Maximize the Device Manager window that eventually opens
    Locate and expand (clicking on the + sign) your Video device

    Right click on your actual expanded Video device, and select "remove" (it may say "delete" or "un-install")

    Then restart back to Normal mode
    In Normal mode, go H E R E to get your updated drivers


    Oh and put SP3 back on ;)
  3. TeHFoX

    TeHFoX TS Rookie Topic Starter

    I did that in an un administrator account... I can't figure out my admin account's password... I've used the default ones I know of (admin, administrator, password, pass, etc) and ones I could have used (pretty small for I use the same password for just about everything)

    It worked the first time for a few days then it went black again when I was in the middle of updating SP3. Any other ideas? or do you know the password to my admin account? lol.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes, yes I do ;)

    Well at least, I know a way for you to find it.
    Please look here:
    (the LiveCD is the best option ;) )
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