Hi all,
So I got G502 today from an online webstore today.
I've been using a super old, 3 button, logitech back-up mouse since my G5 died.
I'll describe my procces thus far;
Plugged in G502 when computer was on. No sign of life, windows tries to install a driver, fails
Device manager lists the G502 under 'Other devices' with a yellow triange telling me no driver is installed.
Then went to logitech.com to download the drivers and support software
LGS (LGS being the Logitech Gaming Software utillity that is the only downloadable support from logitech.com) fails to recognize my mouse, just the G15 keyboard I have
Tried the troubleshooting option of rebooting and re-installing the LGS, no dice
However the G502 does light up during booting up.
Booted the computer with the backup mouse unplugged and the G502 plugged in.
It works (cursor movement, left/right click, no advanced buttons) for +/-2 mins before going back to the 'Device fail to install' and the Device Manager placing it under 'other devices', etc
Plugged my backup back in, tried manually updating drivers in the Device manager, selecting it as a 'Mice and other pointing devices' type of device and choosing the drivers from 'LGS/drivers/LGSHidFilter' (tried all subfolders of 'drivers, but this one was the only one that held any .inf files the Device manager recognised as a good drivers.
Selected the g500 driver. No G502 driver was listed, only a G500s. It tried to install but gave the error 'Device could not start (code 10)'
After reading threads in the logitech forum, tried the FWUpdate (a firmware update for the g502) option, but installer tells me to connect my mouse before proceeding.
Even though my mouse IS plugged in. Plugging it in and out doesnt help
As for now, im at my wits end. I even tried borrowing someones g100 mouse and encoutered much the same issues.
All I can think of is to race from booting up with just the G502 plugged in to either the FWUpdate or the manual install from the device manager and see if the install goes through when it still works.
Seems rather unlikely and a silly way to go about things
I hope anyone with similar issues can help me out, any advice is super appreciated!
P.S. oh, using Win7 ultimate, 32bit
So I got G502 today from an online webstore today.
I've been using a super old, 3 button, logitech back-up mouse since my G5 died.
I'll describe my procces thus far;
Plugged in G502 when computer was on. No sign of life, windows tries to install a driver, fails
Device manager lists the G502 under 'Other devices' with a yellow triange telling me no driver is installed.
Then went to logitech.com to download the drivers and support software
LGS (LGS being the Logitech Gaming Software utillity that is the only downloadable support from logitech.com) fails to recognize my mouse, just the G15 keyboard I have
Tried the troubleshooting option of rebooting and re-installing the LGS, no dice
However the G502 does light up during booting up.
Booted the computer with the backup mouse unplugged and the G502 plugged in.
It works (cursor movement, left/right click, no advanced buttons) for +/-2 mins before going back to the 'Device fail to install' and the Device Manager placing it under 'other devices', etc
Plugged my backup back in, tried manually updating drivers in the Device manager, selecting it as a 'Mice and other pointing devices' type of device and choosing the drivers from 'LGS/drivers/LGSHidFilter' (tried all subfolders of 'drivers, but this one was the only one that held any .inf files the Device manager recognised as a good drivers.
Selected the g500 driver. No G502 driver was listed, only a G500s. It tried to install but gave the error 'Device could not start (code 10)'
After reading threads in the logitech forum, tried the FWUpdate (a firmware update for the g502) option, but installer tells me to connect my mouse before proceeding.
Even though my mouse IS plugged in. Plugging it in and out doesnt help
As for now, im at my wits end. I even tried borrowing someones g100 mouse and encoutered much the same issues.
All I can think of is to race from booting up with just the G502 plugged in to either the FWUpdate or the manual install from the device manager and see if the install goes through when it still works.
Seems rather unlikely and a silly way to go about things
I hope anyone with similar issues can help me out, any advice is super appreciated!
P.S. oh, using Win7 ultimate, 32bit