here are the logs... i was not able to have access to the folder appdata because i cannot find it...
You need to attach your logs. Do not copy and paste them. Also please state exactly what your issue is. You obviously have encountered an infection, but what is the specificity of your problem?
i can't seem to find the folders in which the logs are locatedm that is why i just pasted the logs here... the path says that it is located in Appdata but i cant find that folder... my problem is that the website apartmentjackpot.com is always appearing when i use the internet... thanks.
You should be able to save the logs to your desktop by doing
File > Save as in notepad.
But if you rather you can do the following
Application Data is a hidden folder therefore you are gonna need to unhide the folder.
Now browse to the folder. Follow the instructions below as it relates to your system.
Drive letter:\Documents and Settings\User name\Application Data
eg G:\Documents and Settings\me\Application Data
You need to browse through the malwarebytes and superantispyware folders until you come upon a folder named logs. Open it you logs should be there.
i was able to locate them.. thanks
can anyone help me with this? i already attached the logs...
You have yet to state what you problem is. Also please undo the unhide procedure for your protection.
my problem is that the website apartmentjackpot.com is always popping out while im using the internet
Seeming the problem is yet to be stated by emmandgr81
Edit: Member just replied!
I would like to recommend that you un-install Norton (Symantec) AntiVirus
And install a Free Antivirus like Avast or Avira
Then do a full update and scan
It is amazing howmany issues Norton does not find
You might want to do this before replying back.
If you do decide on this (recommended) action
Then you will need to supply another fresh HJT Log (as an attachment)
Your HJT Log did not reflect anything that may be causing the problem. Follow the Procedure below.
This should remove anything that has attached itself to IE.
Follow these steps to use the Reset Internet Explorer Settings feature from Internet Explorer 7:
1. In Internet Explorer 7, click the Tools menu, and then click Internet Options.
2. On the Advanced tab, click Reset.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer 7 finishes restoring the default settings, click Close, and then click OK two times.
5. Close Internet Explorer 7. The changes take effect the next time that you open Internet Explorer 7.
Let me know if it works.
the website is still appearing... is there anything else that i can do before i uninstall norton?
You have that around the wrong way
Uninstall Norton as a first step
do you have an idea on how to uninstall it? i cant seem to find an uninstall option in the folder where the anti virus is found
Use this removal tool: https://www.techspot.com/vb/topic100496.html#2
Norton removal tool. Select the one that refers to your installation http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
I have reviewed your logs as follows:
Have SuperAntisoyware remove the Tracking Cookies.
To reset Cookies to safe setting:
Open Internet Options> Privacy tab> Advanced button> CHECK 'override automatic Cookie handling'> CHECK 'allow first party Cookies'> CHECK 'Block third party Cookies'> CHECK Allow per session Cookies'> Apply> OK
Mbam removed 'Trojan Agent'.
Update Java: Your version of Java is now outdated. Java vulnerabilities are commonly exploited by viruses so I strongly recommend you update. Click here to download the latest version of java ( Java Runtime Environment (JRE) 6.0 Update 10 ): http://java.com/en/download/manual.jsp
Please install it and then reboot your computer.
Remove the older versions of Java:
Firewall: Please download one of these free firewalls and install it:
NOTE re firewall. DO this AFTER you have uninstalled Norton.
Uninstall Panda before doing any more scans. If you did an online AV scan, it stays on the system until you remove it:
Please re-open HiJackThis and scan.*Check* the boxes next to all the entries listed below:
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - Startup: ppcb_32.lnk = C:\Program Files\ppcbooster\ppcb_32.exe
O4 - Startup: XFX Game Controller.lnk = ?[/QUOTE]
Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis and reboot into Safe Mode:
Start> Run> type in 'msconfig' without quotes> enter> Selective Startup> Startup tab> UNCHECK all processes EXCEPT antivirus program, firewall and fingerprint process. If on a laptop, leave the touchpad process on startup> Apply> OK
Control Panel> Add/Remove Programs> Remove the following if there:
Reboot into Normal Mode. You will get a nag message that you can just close after checking 'don't show this message again.'
Rerun a fresh HijackThis scan and attach new log. We can handle any Norton/Symantec entries if left if you decided to remove it and use other AV.
what do you mean by this?
Turn off Real Time:
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
I mean you don't want it starting up and running in the background while you are running other malware cleaning programs. It can suppress results.
i already did everything you said... here's the log
The log looks good. You still need to get the right Java installed:
If this has solved the original problems:
Let us know if your need additional help. It's been a pleasure helping you.