Welcome to TechSpot! I'll be glad to help you but I need some information.
Do you have the logs from the scans in the steps? If you do, please paste them into your next reply.
Sometimes a power outage can cause the reboot cycle. It requires going into the BIOS to reset and I don't want to send you there.
Question: Did you already have an antivirus program on the system? If you did, you did not need to install Avast. But if you didn't and have been connecting to the internet without an AV program, then you're in trouble.
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I'd like you to do the following:
Boot into Safe Mode
- Restart your computer and start pressing the F8 key on your keyboard.
- Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.
Once in Safe More: Right click on Start> Explore> My Computer> Double click on Local Drive (C)> Properties. Choose Tools tab> Error Check> Check both boxes on the screen that comes up> Close the message and reboot the computer.
Let this run. Hopefully it will get through without a reboot. But it does reboot when finished- expect this to tak a while. You will see if checking the sections on the blue screen when it starts.
By running the scan before the system was fully up, you cause an improper boot. Hopefully the error checking with fix it.
Let me know how this goes. Also let me know what the problem was that brought you to the preliminary scan originally.
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My Guidelines: please read and follow:
- Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
- Read my instructions carefully. If you don't understand or have a problem, ask me.
- If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
- Follow the order of the tasks I give you. Order is crucial in cleaning process.
- File sharing programs should be uninstalled or disabled during the cleaning process..
- Observe these:
[o] Don't use any other cleaning programs or scans while I'm helping you.
[o] Don't use a Registry cleaner or make any changes in the Registry.
[o] Don't download and install new programs- except those I give you.
- Please let me know if there is any change in the system.
If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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