Malwarebytes cannot install

By MsMouse ยท 7 replies
Nov 28, 2009
  1. I have accrued a couple of viruses. In the process of following the 8 steps detailed above I encountered a problem installing Malwarebytes. I keep getting a window during setup that says
    Unable to execute file:
    C:\program files\malwarebytes' anit-malware\mbam.exe
    CreateProcess failed; code 2
    system can not find file specified

    I have tried removing files, reinstalling, a new download etc. but I can't get it to work.
    Can I move on to step 5 without completing a maleware scan?
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Please try to run Malwarebytes in Safe Mode:

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    If that works, it might remove enough of the malware for you to continue.
    Repeat the scan in Normal Mode and follow with the additional 2 programs.
  4. MsMouse

    MsMouse TS Rookie Topic Starter

    Thank you for the suggestions. I ended up wiping my laptop. I couldn't start in safe mode. It kept rebooting over and over. And I couldn't get into my task manager. Also my control panel was disabled. Nasty trojan I picked up. Thank you for your time. :)
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Thank you for the upodate. Stay safe!

    Please follow these simple steps to keep your computer clean and secure:

    1.Disable and Enable System Restore: This will help you to drop the old restore points and set a new, clean one:

    System Restore Guide

    2.Stay current on updates:
    • Visit the Microsoft Download Sitefrequently.
      You should get All updates marked Critical and the current SP updates:Windows 2000> SP4, Windows XP> SP2, SP3, Vista> SP2
    • Visit this Adobe Reader site often and make sure you have the most current update. Uninstall any earlier updates as they are vulnerabilities.
    • Check this site often.Java Updates Stay current as most updates are for security. Uninstall any earlier versions in Add/Remove Programs.

    3.Make Internet Explorer safer. Follow the suggestions HERE
    This Tutorial will help guide you through Configuring Security Settings, Managing Active X Controls and other safety features.

    4.Remove Temporary Internet Files regularly: Use5. Use an AntiVirus Software(only one)
    6.Use a good, bi-directional firewall(one software firewall)
    [*]See Understanding and Using Firewalls including links to download a firewall.

    7.Consider these programs for Extra Security
    • Spywareblaster:
    • SpywareBlaster protects against bad ActiveX. It places kill bits to stop bad Active X controls from being installed. Remember to update it regularly.
    • IE/Spyad
    • This places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts files This replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer.
    • Google Toolbar Get the free google toolbar to help stop pop up windows.

    If I can be of further assistance, please let me know.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Thanks Bobbye for posting this. The member needs these extra tips badly
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Malwarebytes has recently updated to version 1.42
    Some users yesterday reported they could not update it, this is now resolved by Malwarebytes
    TechSpot link in guide has been reported and will update to Ver 1.42 shortly
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    You're welcome Tmagic.

    Thanks for update info kimsland.
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