Facepalm: YouTube and Amazon star MrBeast's reputation isn't as sparkling as it once was. Now, it's taken another hit after fans who paid $1,000 for the promise of an "unforgettable" experience in Las Vegas were left angry and seeking refunds. Even MrBeast himself, Jimmy Donaldson, admitted the event hadn't lived up to expectations.
Resorts World Las Vegas announced in January that it was partnering with Donaldson on the new MrBeast Experience. The three-day event that took place from April 13 to April 15 promised all attendees would receive an exclusive MrBeast mystery bag filled with limited-edition merchandise and goodies, with one containing a $10,000 gift voucher, redeemable for cash.
Theresa Metta, who traveled to Las Vegas with her mother, said she expected the likes of mini-games, meet and greets, themed drinks, and other elements usually seen at events like these. The reality was quite different.
Many guests told 8 News Now that when they checked in, they were told by the hotel's front desk to wait in their rooms for their welcome goodie box to arrive. Some waited more than 24 hours for what turned out to be a disappointing surprise.
"I was told to wait in my room for two days for a package to come, so I legit spent two days in my room for a package to come, and it was a box of chocolates," Metta said.
Metta added that the mystery bag she received contained kids' shorts, an extra-small shirt, a hat, and a medium shirt, all items that are currently on clearance for $9 on the MrBeast store.
"We were told we'd get exclusive merch. Obviously, that's not the case," Metta added.
According to Reddit posts, there were no activities during the event, and the only thing that seemed to relate to MrBeast other than the cheap mystery bags was a channel on the TV showing the MrBeast logo.
The fact Donaldson himself wasn't there was also a disappointment, though it seems he was never scheduled to make an appearance.
The hotel's high prices added to the guests' anger. Some were compensated with a $50 food and beverage credit for two different outlets on the site, which, according to atendee David Yacksyzn, would have been enough for one drink. Some people were also offered $50 pool credit.
"They gave us an experience, alright, a real bad one," Yacksyzn told FOX5.
"If Jimmy is part of this, I hope he feels good for scamming a whole bunch of adults and their children," said Abigail Marquez, an attendee who traveled from Los Angeles. "That's how you get subscribers? Cool."
Some guests are reportedly looking into launching a class-action lawsuit against the hotel.
The MrBeast Experience event page has now been removed from the Resorts World Las Vegas website.
A few fans reached out to Donaldson on X, complaining about the event. "Hey! This definitely isn't the experience we hoped they'd deliver," he replied.
"My team's already on it – I'd love to personally make it up to you and anyone else by inviting everybody affected to tour my actual studio! Can't wait to meet you all and my team is reaching out to everyone :D"
Hey! This definitely isn't the experience we hoped they'd deliver. My team's already on it – I'd love to personally make it up to you and anyone else by inviting everybody affected to tour my actual studio! Can't wait to meet you all and my team is reaching out to everyone :D
– MrBeast (@MrBeast) April 16, 2025
MrBeast has faced several controversies over the last year, including lawsuits from five contestants from Beast Games, allegations against a longtime collaborator, accusations and a lawsuit from former employees, and a backlash against the Lunchly snack kit he launched in partnership with Logan Paul and KSI. Nevertheless, he still has the world's most-subscribed YouTube channel, a consumer brand that could be worth billions, and a possible eye on buying TikTok.
MrBeast fans left furious and demanding refunds after $1,000 Las Vegas event flop
