I have a user who is getting the following error when trying to open a word document attached to an email that has been received:
"The document *DOCUMENT* caused a serious error the last time it was opened. You may continue opening it or perform data recovery by clicking "Recover Data". Clicking "Recover Data" will extract text out of your document but all formatting and pictures will be lost."
If I click "recover data" it does exactly what it says on the tin and loses all of the formatting (Not good)
If I click "open" word tries to open the document but freezes before the document is loaded and has to be shut down using task manager.
The document has been sent to various other people, who can all open it fine with no problems whatsoever. Each user has exactly the same permissions and the same system setup with Office 2003
I read on the Microsoft site that the solution could be to remove the document from the "Disabled Files" list within word, but this has not made any difference whatsoever
Any Ideas/Suggestions would be greatly appreciated!!
Cheers
Benny
"The document *DOCUMENT* caused a serious error the last time it was opened. You may continue opening it or perform data recovery by clicking "Recover Data". Clicking "Recover Data" will extract text out of your document but all formatting and pictures will be lost."
If I click "recover data" it does exactly what it says on the tin and loses all of the formatting (Not good)
If I click "open" word tries to open the document but freezes before the document is loaded and has to be shut down using task manager.
The document has been sent to various other people, who can all open it fine with no problems whatsoever. Each user has exactly the same permissions and the same system setup with Office 2003
I read on the Microsoft site that the solution could be to remove the document from the "Disabled Files" list within word, but this has not made any difference whatsoever
Any Ideas/Suggestions would be greatly appreciated!!
Cheers
Benny