Multiple instances of iexplore.exe running in task manager

[edcox12314]

OK I disabled the anti virus protection on Comodo, scanned with Avira deleted all quarantined items did a system restore and disc clean up and rescanned. When I delete the quarantined items in Avira, there is nothing in the recycle bin. The second Avira scan came up clean, I have attached the log. During the whole process Windows installed an update, I think. I've attached another Hijackthis log as well, just in case.

 

[Bobbye]

There are 2 entries in the HJ log:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

First, one showed up in the HJ log in Reply #22. I had you remove that. Now there are 2 of the entries!
Please do the 'system scan only' in HJ and check these 2 entries. Then click on Fix Checked.

We'll see if they stay gone. 'Naked' entries like this shouldn't show up. Run one more scan and see if they stay gone.

Are you having any system at all with the computer? I'm concerned about Trojans continuing to be showing up.

 

[edcox12314]

If fixed the two entries in the Hijackthis log and ran a new one attached. I also ran another AV scan and it was clean. No system problems yet.

 

[Bobbye]

Okay. If the original problem has been resolved and there are no new problems, you can remove the cleaning tools:

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTCleanIt by OldTimer:
Save it to your Desktop.
Double click OTCleanIt.exe.
Click the CleanUp! button.
If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes.

Clean up the restore points since I had you remove them earlier:

You should now set a new Restore Point to prevent infection from any previous Restore Points. The easiest and safest way to do this is:

• Go to Start > All Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name then click "Create". The new Restore Point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Go to "Disk Cleanup" which can be found by going to Start > All Programs > Accessories > System Tools.
• Click "OK" to select the partition or drive you desire.
• Click the "More Options" Tab.
• Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.

Be sure to empty the Recycle Bin.
Let me know if you need more help. You should be moving faster if you followed what I set up in Reply #18.

 

[edcox12314]

Thanks for all your help. Will do what you suggested in the last post. One last question, how do you stop the pop-up ad that come with Avira anti virus. It's very annoying and kills my network connection when it pops up. Would Avast be a better choice?

 

[Bobbye]

Actually I think Avira is the better of the two. But can you explain what the pop-up ad is? Could it just be the splash screen. That can be disabled.

 

[edcox12314]

It's a pop up trying to get me to buy the full version, a big red screen with the price that stays up until I close it.

 

[Bobbye]

The popup is easy to dismiss:

Windows XP Home (and Media Center)

• 
  [1] Boot into Safe Mode (repeatedly press F8 after boot)
  [2] Login under the Administrator account
  [3] Navigate to C:\Program File\AntiVir PersonalEdition Classic\avnotify.exe
  [4] Right-click “avnotify”> Properties> Security> Advanced
  [5] Permissions folder for a listing of all the system users. Do the following for all the users:
  [o] Edit - Traverse Folder / Execute File - Deny > OK
  [6] Reboot (into Normal mode) when finished

 

[edcox12314]

Thank you. This process has been a great learning experience. Techspot.com is now the number one site on my favorites list and you have been terrific. Thank you again.

 

[Bobbye]

You're welcome. Glad to help It can be a learning experience for all of us!