My computer temporarily freezes / Slow Computer

J

JoeVM

Posts: 59   +1
I had to reinstall Windows on my HP laptop and I'm starting to have problems. My computer will every once in a while will freeze for a few seconds when I click on something. I've been trying to figure out why and the main thing I've noticed is that whenever it happens, my hard disk usage spikes up to 100%. It was not doing this before I reinstalled Windows. My laptop originally came with Windows 8.1 so I had to use the recovery drive and go from windows 8.1 and then 10. I'm not sure what the problem is but I would appreciate the help.

HP ENVY m6-n113dx Notebook PC
Windows 10 64 bit
3.3GHz/2.1GHz,AMD Quad-Core FX-7500 APU
6GB DDR3L SDRAM (2 DIMM)
AMD Radeon R7 graphics
750GB 5400RPM hard drive (HGST HTS541075A9E680)

 
Review EVENTVWR.MSC for errors - - I would guess you are experiencing ERRORS and creating DMP images
 
Command prompt and enter
  • eventvwr.msc
look in the System Logs and scroll to find ERROR events
 
Thank You. I attached a Text file of the log. There were errors.
 

Attachments

  • system.txt
    251.5 KB · Views: 2
Several -so-what- things BUT THESE
  • Warning 3/24/2017 11:57:20 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name oem.twimg.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:30:45 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name apis.google.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:28:20 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name www.facebook.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:24:50 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name win10.ipv6.microsoft.com. timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:24:02 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name pollserver.lastpass.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:20:56 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name 3-edge-chat.facebook.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:20:11 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name ping.chartbeat.net timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:07:20 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name play.google.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 11:02:50 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name clients2.google.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 10:31:25 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name www.googleapis.com timed out after none of the configured DNS servers responded.
    Warning 3/24/2017 10:26:02 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name locker.att.net timed out after none of the configured DNS servers responded.
tell you your DNS is not responding OR has been blocked for some reason and w/o DNS, you can't access websites

get a command prompt and enter
  • ipconfig /all >myTcp.txt
open the file myTcp.txt, copy it all and paste as a reply to this topic
 
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-I4IN4MA
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.nj.comcast.net

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 48-0F-CF-25-93-BE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-44-06-CE-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1E-B5-7D-81-B8-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : hsd1.nj.comcast.net
Description . . . . . . . . . . . : Qualcomm Atheros QCA9565 802.11b|g|n WiFi Adapter
Physical Address. . . . . . . . . : AC-B5-7D-81-B8-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:8d:601:fd31::2998(Preferred)
Lease Obtained. . . . . . . . . . : Friday, March 24, 2017 5:21:12 PM
Lease Expires . . . . . . . . . . : Friday, March 31, 2017 3:07:13 PM
IPv6 Address. . . . . . . . . . . : 2601:8d:601:fd31:7cd2:626b:f17a:6e14(Preferred)
Temporary IPv6 Address. . . . . . : 2601:8d:601:fd31:252a:a57a:7d87:ead7(Deprecated)
Temporary IPv6 Address. . . . . . : 2601:8d:601:fd31:d4ff:d173:77c9:3d5d(Preferred)
Link-local IPv6 Address . . . . . : fe80::7cd2:626b:f17a:6e14%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, March 24, 2017 5:21:10 PM
Lease Expires . . . . . . . . . . : Sunday, April 2, 2017 11:40:32 AM
Default Gateway . . . . . . . . . : fe80::250:f1ff:fe80:0%10
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 95204733
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-5A-21-1C-48-0F-CF-25-93-BE
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : AC-B5-7D-82-06-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.nj.comcast.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.nj.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Your DNS is at 75.75.75.75 which is Comcast

you have IPv6 active and NO personal computer needs this - - disable it

  • go to Network & Sharing Center
  • left side, click Change Adapter Settings
  • dbl-click on Local Area Connection
  • lower right, click on PROPERTIES (you will need the admin password)

  • find TCP/IPv6 and CLEAR [x] in front of it
  • click OK
  • click close
reboot
 
jobeard said:
Your DNS is at 75.75.75.75 which is Comcast

you have IPv6 active and NO personal computer needs this - - disable it

  • go to Network & Sharing Center
  • left side, click Change Adapter Settings
  • dbl-click on Local Area Connection
  • lower right, click on PROPERTIES (you will need the admin password)

  • find TCP/IPv6 and CLEAR [x] in front of it
  • click OK
  • click close
reboot
Click to expand...
I disabled it but I'm still getting the temporary freezes and my hard drive is still spiking to 100% usage at times.
 
Bump. I'm still having a problem with the temporary freezes and would appreciate anyone's help.
 
Some little things I would suggest would be to use compressed air on your system or upgrade your RAM.
 
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