Need assistance to remove various nasties

By sarahelizabeth
Mar 7, 2008
  1. while using my mums laptop its picked up a virus. or something I'm not sure I'm not very good at these things.
    when it loads up it displays

    Important - potential errors found in system
    During a scan of files at system startup, potential errors in the system registry were found. P-07-0100 irql: 1F SYSVER 0xff00024
    NT_Kernel error 1256

    after that it pops up two black boxes that say c windows something that have like a typing box
    they disappear as fast as they pop up

    the active desktop also always needs recovering and
    in my local disk (C; ) and my documents there's a load of files that consist of pos1, pos1A ect
    there TMP files that all contain different KB
    when I got to delete these it pops up with

    Error Deleting file
    A red cross and the instruction at "0x01d62739" referenced memory at "0x02354e50". the file could not be deleted

    I have run a disk clean up and the virus scanner that the laptop has on it also the disk defragmenter and this has done nothing and the problem still occurs

    while trying to get on the internet sometimes about 30 pop ups appear at once and going to website it take you to different sites

    will anyone be able to help me
  2. kritius

    kritius TS Guru Posts: 2,084

    try this,

    1)Uninstall any of the following program(s) using Add/Remove Programs if they are present. To do this, go to Start > Settings > Control Panel and

    double-click on Add/Remove Programs. From within Add/Remove Programs

    highlight each one and select Remove.

    Browser Enhancer
    CiD Help
    CiD Manager
    Download Plugin for Internet Explorer
    Messenger Plus
    Ultimate Browser Enhance
    Window Search
    Window Searching
    Zone Media

    2)Setup" is now displayed. Click on the Uninstall button. Note: options

    displayed on the first screen are not related to the sponsor program.

    3)The sponsor screen is now displayed (if you don't see it, search for it

    in your Task Bar
    ). To prove that someone is currently reading the screen,

    you have to type the code that is displayed
    . Once you enter the code,

    press Uninstall.

    4)If you entered the code properly, the program will ask you to confirm that

    you want to uninstall. You must answer "Yes" to this question,

    else, you won't have another chance of uninstalling.

    5)Reboot your computer

    If you have viewpoint,

    Go to Start > Run and copy/paste or type: taskmgr

    * Under the Processes tab find the following tasks or processes:
    * Highlight and click "End Process".
    * Exit Task Manager.

    Click on Start > Run and type: services.msc

    * Press "OK".
    * Click the "Extended tab".
    * Scroll down the list and find the service called "Viewpoint Manager Service"
    * When you find the service, double-click on it.
    * In the Properties Window > General Tab that opens, click the "Stop" button.
    * From the drop-down menu next to "Startup Type", click on "Disabled".
    * Now click "Apply", then "OK" and close any open windows.

    Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.
    Finally, delete the following folders if they still exist:
    C:\Program Files\ViewManager\ <-- and delete this folder
    C:\Program Files\Viewpoint\ <-- and delete this folder

    After that follow all the steps HERE and post back with the three requested logs as attachments.(see how here)
  3. sarahelizabeth

    sarahelizabeth TS Rookie Topic Starter

    thanks ive looked and
    i couldn't find any of the programs that you mentioned
    and view point isn't running anywhere
  4. kritius

    kritius TS Guru Posts: 2,084

    Ok then, proceed through the steps that I provided the link to and post back with the three logs.

    At least run hijackthis so we can see whats on your system.
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