Need assistance to remove various nasties

[sarahelizabeth]

while using my mums laptop its picked up a virus. or something I'm not sure I'm not very good at these things.
when it loads up it displays

Important - potential errors found in system
During a scan of files at system startup, potential errors in the system registry were found. P-07-0100 irql: 1F SYSVER 0xff00024
NT_Kernel error 1256
KMODE_EXCEPTION_NOT_HANDLED

after that it pops up two black boxes that say c windows something that have like a typing box
they disappear as fast as they pop up

the active desktop also always needs recovering and
in my local disk (C; ) and my documents there's a load of files that consist of pos1, pos1A ect
there TMP files that all contain different KB
when I got to delete these it pops up with

Error Deleting file
A red cross and the instruction at "0x01d62739" referenced memory at "0x02354e50". the file could not be deleted

I have run a disk clean up and the virus scanner that the laptop has on it also the disk defragmenter and this has done nothing and the problem still occurs

while trying to get on the internet sometimes about 30 pop ups appear at once and going to website it take you to different sites

will anyone be able to help me
thankyou

 

[kritius]

try this,

1)Uninstall any of the following program(s) using Add/Remove Programs if they are present. To do this, go to Start > Settings > Control Panel and

double-click on Add/Remove Programs. From within Add/Remove Programs

highlight each one and select Remove.

Netpumper
BitRoll
Browser Enhancer
CiD Help
CiD Manager
Download Plugin for Internet Explorer
Lop.com
LOP SEARCH
Messenger Plus
Ultimate Browser Enhance
Window Search
Window Searching
Zone Media

2)Setup" is now displayed. Click on the Uninstall button. Note: options

displayed on the first screen are not related to the sponsor program.

3)The sponsor screen is now displayed (if you don't see it, search for it

in your Task Bar). To prove that someone is currently reading the screen,

you have to type the code that is displayed. Once you enter the code,

press Uninstall.

4)If you entered the code properly, the program will ask you to confirm that

you want to uninstall. You must answer "Yes" to this question,

else, you won't have another chance of uninstalling.

5)Reboot your computer

If you have viewpoint,

Go to Start > Run and copy/paste or type: taskmgr

* Under the Processes tab find the following tasks or processes:
ViewpointService.exe
ViewMgr.exe* Highlight and click "End Process".
* Exit Task Manager.

Click on Start > Run and type: services.msc

* Press "OK".
* Click the "Extended tab".
* Scroll down the list and find the service called "Viewpoint Manager Service"
* When you find the service, double-click on it.
* In the Properties Window > General Tab that opens, click the "Stop" button.
* From the drop-down menu next to "Startup Type", click on "Disabled".
* Now click "Apply", then "OK" and close any open windows.

Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e. Viewpoint, Viewpoint Manager, Viewpoint Media Player.
Finally, delete the following folders if they still exist:
C:\Program Files\ViewManager\ <-- and delete this folder
C:\Program Files\Viewpoint\ <-- and delete this folder



After that follow all the steps HERE and post back with the three requested logs as attachments.(see how here)

 

[sarahelizabeth]

thanks ive looked and
i couldn't find any of the programs that you mentioned
and view point isn't running anywhere

 

[kritius]

Ok then, proceed through the steps that I provided the link to and post back with the three logs.

At least run hijackthis so we can see whats on your system.