Netbt.sys (Backdoor.Tidserv!inf) removal help

[novitt]

Hello,

Norton 360 has told me that I have netbt.sys (Backdoor.Tidserv!inf) that needs to be removed manually. I would greatly appreciate your help. I have attached the logs from the 8 steps.

Thanks,

Novitt

View attachment Attach.txt

View attachment gmer.log

View attachment DDS.txt

View attachment mbam-log-2010-06-12 (08-02-01).txt

 

[Broni]

You're running two AV programs, McAfee and Norton. One of them has to go.
If McAfee, use this tool: http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml
If Norton, use this tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Then...

Download TDSSKiller and save it to your Desktop.
Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.

 

[novitt]

continued

Broni,

Thanks so much. the log was to long to paste so I attached it.

Thanks,

Novitt

 

[Broni]

Very good

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[novitt]

ComboFix.txt

Here is the doc you requested.

Thanks Again!

 

[Broni]

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\TEMP\5FFB.tmp

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-
[-HKEY_LOCAL_MACHINE\system\ControlSet001\Services\xendcbnsocqvipe]

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt

 

[novitt]

combofix.txt 2

I followed the last steps and here is the document.

Thanks Again

 

[Broni]

How is your computer doing at the moment?

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

====================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
CREATERESTOREPOINT



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[novitt]

continued

Hey Broni,

Computer is working well. I have attached the logs.

Thanks Again,

Novitt

 

[Broni]

Please, uninstall old Java versions:
- Java(TM) SE Runtime Environment 6
- J2SE Runtime Environment 5.0 Update 11

=======================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O2 - BHO: (no name) - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - No CLSID value found.
  O16 - DPF: Microsoft XML Parser for Java file:///C:/Windows/Java/classes/xmldso.cab (Reg Error: Key error.)
  O18 - Protocol\Filter\x-sdch {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - Reg Error: Key error. File not found
  O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
  @Alternate Data Stream - 76 bytes -> C:\Users\ovitt\Documents\kiah2.dmsd:Roxio EMC Stream
  @Alternate Data Stream - 76 bytes -> C:\Users\ovitt\Documents\kiah1.dmsd:Roxio EMC Stream
  @Alternate Data Stream - 76 bytes -> C:\Users\ovitt\Documents\claire1.dmsd:Roxio EMC Stream
  @Alternate Data Stream - 115 bytes -> C:\ProgramData\TEMP:1940DBE8
  
  :Services
  
  :Reg
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [resethosts]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

 

[novitt]

next step

The OTL Run Fix log

 

[novitt]

OTL Log

Hey Broni,

My wife restarted the computer after otl ran, so I ran it again and here is the log.

Thanks,

Novitt

 

[novitt]

forgot the extra log

I forgot to attach the other log

Thanks,

Novitt

 

[Broni]

Good

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[novitt]

results

I ran the scan as stated, but it will not let me save a report.

It found one infected file:

C:\Program Files\Mozilla Firefox\searchplugins\google_search.xml
says that it is: Trojan.Win32.Clicker.hd


Thanks,

Novitt

 

[Broni]

Delete the file manually:
C:\Program Files\Mozilla Firefox\searchplugins\google_search.xml
Empty Recycle Bin afterward.

===================================================================

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

======================================================================


Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[novitt]

I cant update windows

Hey Broni,

Thanks again for all of your great assistance. I have followed all of the steps, but I cannot update windows. I get an error message 80070422 when I try to update. I researched the reasons for the error thru microsoft. I, then, followed the steps to turn the update service back on thru the administrative services- No luck.

Here is what I followed:

To restart services required by Windows Update
You must be logged on as an administrator to perform these steps.

Click to open Administrative Tools.

Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

In the Services window, double-click Background Intelligent Transfer Service.

On the General tab, under Startup type, click Manual, and then click Apply.

Click the Log On tab, and make sure the service is enabled in every hardware profile listed.

Click the General tab, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

In the Services window, double-click Windows Event Log.

On the General tab, next to Startup type, make sure that Automatic is selected.

Next to Service status, check to see if the service is started. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

In the Services window, double-click the Windows Update service.

On the General tab, next to Startup type, make sure that Automatic is selected.

Next to Service status, check to see if Started is listed. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

In the Services window, double-click Software Licensing.

On the General tab, next to Startup type, make sure that Automatic is selected.

Next to Service status, check to see if Started is listed. If it is not, click Start, and then click OK. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Close the Services window, and try to install Windows updates again.

Any Ideas?

Thanks,

Novitt

 

[Broni]

Try MS reset tool: http://support.microsoft.com/kb/971058