Had to go back to refresh my memory of where we were! (did you ever get those XP install disks?)
-no not yet, it was handed down to someone to get to me and then lost lol
Remains to be seen if open Windows issues may also cause Acronis problem. But you can opt to look at Acronis stuff in parallel if you want while we clean up your Windows environment. I’ll take a quick look thru any Windows issues next. But can suggest search for / install Belarc Advisor as its report includes a list of currently installed Windows Updates (among other useful stuff)
Acronis Stuff
1. Acronis Version/Build
=> As no Acronis updates, you probably have latest. But to find this info in future see
Acronis.gif attached. (checked to find they do it this way)
=> Note Acronis Window on left. No menu bar (with
Help). But has
tiny arrow icon on far left of very thin bar you click to display/hide the Menu Bar)
-looks like we have different versions bcz my Acronis doesnt look like that or have a hidden top menu
2. Check Acronis Device Drivers
Note: You can edit/paste to command windows vs. re-enter. See here and note "clicking" upper left corner = clicking left side of title bar (very top bar
=>
Start->Run, enter
cmd
Code:
[B]set devmgr_show_nonpresent_devices=1[/B]
[B]start devmgmt.msc[/B]
When device manager starts
=> Click
View->Show hidden devices, then expand Acronis Devices.
=> Rt click each device,
Properties. Does it say working? Or give an error code?
-1 device listed, and says it is working
3. Referring to User Guide Chpt 12.3
=> Try mounting image set for
READ ONLY access (don't if you tried this or you've been doing read/write. Saw problem reports where this sometimes made the difference)
=> Try selecting drive letter Z
-before I continue, do you mean to leave the box unchecked, or checked? I have been doing it as unchecked...please advise and then I will continue the steps...
4. Explore vs. Mount
Rt click to
Open the backup file (
.tib extension) and try looking at stuff. This will Explore rather then Mount. Explore doesn't perform a drive letter mount. Does Explore give the SAME error or a different result?
5. If problem remains
=> If file
C:\Windows\setupapi.log exists make a copy and keep it. Then delete original.
==> Open notepad ( Start->run,
notepad.exe) copy code below, save as
x.txt the rename to
x.reg
=> Double click
x.reg to apply registry update
Code:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup]
"LogLevel"=dword:0800FF00
=> Re- attempt the Mount and the Explore (for fresh data collection)
=> Open command window, enter/copy code below into it (it;s one long command line)
Code:
cscript "C:\Windows\system32\eventquery.vbs" /fi "Datetime gt 12/28/08,12:00:00AM" /fo list /v /l system /l application > "%USERPROFILE%\DESKTOP\EventData.txt"
=> Attach to your next post
C:\Windows\setupapi.log and EventData.txt on your Desktop