LookinAround
Posts: 6,429 +186
I selected Explore on the backup file and it opened up to reveal two folders; one is 'Backup Fri Dec 12 08...' and the other is 'Backup Jan 12 09...'. Each have a C drive inside, but when I open either one, it says 0 items--they are empty.
Correct me if I am mistaken, I thought the purpose of mounting was because it is the only way to view/explore your files?
No. Look again at very beginning of Chapter 12 in the user's manual. You have the choice between Mount and Explore. Where mount first mounts it such that it appears as its own driver letter. Afterwards Mount and Explore do the same: they let you explore the backup.
As to why they offer both since the functionality is very similiar? My guess is that when you do a Mount you get a driver letter assigned to the disk backup. This then allows you to pretty much type of tool/utility available that lets you search or process file/folder data by just indicating a drive letter. You're pretty limited in tools available to help you look through / process the content of data you simply Explore (but don't mount)
I havent done a problem report with Acronis
I'd recommend doing it for their input. Is possible (probably likely remembering back to it) the physical drive we did the sector-by-sector image copy of was corrupted) Acronis can't simply read the file system data in order to display everything back. My guess as to what is next required (and see what Acronis says before doing so as is my guess, but of course, is their product!)
- Restore the disk image to a hard drive. This will do a sector-by-sector restore to a disk
- Run chkdsk /r on the restored disk to have Windows do a file system integrity check and repair disk sectors as best it can
But i am curious about the fact you say you see TWO backup listed? One states Dec 12, 2008? The other is in January?? Do you remember having run more then one backup of the old computer? Sounds as if the second one would have probably been an incremental or differential backup which used the Dec 12, 2008 full backup as the the base to compare for incremental or differential changes.