Resolved Not sure if this is a malware problem? Please help.

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mummyal

Posts: 93   +0
Hello there, I haven't been on here for some time (which is good I suppose). For the past 2-3 weeks, my monitor has been playing up. This has only happened a handful of times but it just suddenly goes blank/black and won't come back on (as if it has gone into standby mode) while I'm browsing the net (but the CPU is still running as normal and as a result, I have to shut it down completely by pressing down the power button). However, the past week or so, after the CPU has gone into standby mode and I come back to it an hour or so later, the icons on the monitor has all been re-arranged (best way to describe it) and the font has gone slightly fuzzy. The resolution seems to have changed as well. Sometimes after restarting the CPU, it goes back to normal but sometimes it doesn't. So I thought it might be due to the fact that the monitor is getting a bit old and didn't think too much into it. It is not right at the moment either.

Yesterday & today, my IE8 has been playing up and seems to be a bit slow/sluggish from time to time. It doesn't happen to all sites but certain sites like Facebook come up with res://ieframe.dll/acr.error.htm# followed by the site name. This got me a bit worried thinking I might have a virus in the PC. AVG didn't pick anything up.

I have carried out the scans and here are the logs. I would greatly appreciate it if you could kindly take a look and see if there's any unwanted item(s) on there.

Thank you!

Alice

********
Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org
Database version: v2012.07.12.10
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Compaq_Administrator :: FAMILY1 [administrator]
15/07/2012 13:13:59
mbam-log-2012-07-15 (13-13-59).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 237152
Time elapsed: 13 minute(s), 7 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-07-15 15:45:00
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 SAMSUNG_ rev.VT10
Running: sb89rffw.exe; Driver: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\uwddypog.sys

---- System - GMER 1.0.15 ----
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xAA621F3C]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xAA621FE4]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xAA622080]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xAA62211C]
---- Kernel code sections - GMER 1.0.15 ----
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB82A6380, 0x24192E, 0xE8000020]
---- User IAT/EAT - GMER 1.0.15 ----
IAT C:\WINDOWS\Explorer.EXE[1144] @ C:\WINDOWS\system32\kernel32.dll [ntdll.dll!NtCreateFile] [01462F20] C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (Camera Helper Library./Logitech Inc.)
IAT C:\WINDOWS\Explorer.EXE[1144] @ C:\WINDOWS\system32\kernel32.dll [ntdll.dll!NtDeviceIoControlFile] [01462C90] C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (Camera Helper Library./Logitech Inc.)
IAT C:\WINDOWS\Explorer.EXE[1144] @ C:\WINDOWS\system32\kernel32.dll [ntdll.dll!NtClose] [01462CF0] C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (Camera Helper Library./Logitech Inc.)
IAT C:\WINDOWS\Explorer.EXE[1144] @ C:\WINDOWS\system32\kernel32.dll [ntdll.dll!NtDuplicateObject] [01462CC0] C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (Camera Helper Library./Logitech Inc.)
---- Devices - GMER 1.0.15 ----
AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 Elkbd.sys (Intel Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 Elkbd.sys (Intel Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
---- EOF - GMER 1.0.15 ----
 
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_33
Run by Compaq_Administrator at 15:46:07 on 2012-07-15
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.2046.1400 [GMT 1:00]
.
AV: AVG Internet Security 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\nvsvc32.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.virginmedia.com/
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NPSStartup]
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-unins...0AUAA5ADAAVQAxACsAMQA"&"prod=94"&"ver=9.0.894
dRunOnce: [RunNarrator] Narrator.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: hmrc.gov.uk\online
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.3.0/GarminAxControl.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3D0D2821-8011-4B1F-BE9C-27B8E74CFBEF} - hxxp://downloads.virginmedia.com/CST/ver1/VM_ActX_2.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0}
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-24-0.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9C024426-7859-4B2D-AB4C-B1E370AE7549} - hxxp://uk.mcafee.com/Apps/WSC/en-gb/WscWlanScannerCtrl.cab
DPF: {A1F35586-A5A8-4D37-947A-81875350B11F} - hxxp://webalbum.bonusprint.com/ukipc01/downloads//ImageUploader4.cab
DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_33-windows-i586.cab
DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader4_5.cab
DPF: {DBFECB3F-B78F-442E-AE46-4952E6F17545} - hxxp://webalbum.bonusprint.com/ukipc01/downloads//ImageUploader3.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0EBBED-0C42-4D0F-82DA-44399B5C420A} - hxxp://downloads.virginmedia.com/CST/ver1/xp_mail.cab
TCP: Interfaces\{6538C46C-1BBE-4EBA-BBD1-12A6B68572F0} : DhcpNameServer = 16.92.3.242 16.92.3.243 16.81.3.243 16.118.3.243
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\compaq_administrator\application data\mozilla\firefox\profiles\7dey6rtu.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\11.0.2\npsitesafety.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-7-11 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R2 avgfws;AVG Firewall;c:\program files\avg\avg2012\avgfws.exe [2011-11-23 2391832]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-9-25 189736]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2011-5-23 30944]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134608]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-7-11 16720]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-21 135664]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2011-5-23 30944]
S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys --> c:\windows\system32\drivers\dgderdrv.sys [?]
S3 FsUsbExDisk;FsUsbExDisk;\??\c:\windows\system32\fsusbexdisk.sys --> c:\windows\system32\FsUsbExDisk.SYS [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-21 135664]
.
=============== Created Last 30 ================
.
2012-07-12 19:53:21 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-12 19:53:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-11 11:33:22 73728 ----a-w- c:\windows\system32\javacpl.cpl
2012-07-11 11:33:22 476936 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-07-09 09:59:16 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-09 09:59:16 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
==================== Find3M ====================
.
2012-07-11 11:33:11 472840 ----a-w- c:\windows\system32\deployJava1.dll
2012-06-13 13:19:59 1866112 ----a-w- c:\windows\system32\win32k.sys
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 14:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-11 14:42:33 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16:13 2148352 ------w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ------w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 15:46:39.33 ===============
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 18/11/2006 14:14:45
System Uptime: 15/07/2012 13:11:49 (2 hours ago)
.
Motherboard: ASUSTek Computer INC. | | Basswood
Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz | Socket 775 | 2133/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 226 GiB total, 159.541 GiB free.
D: is FIXED (FAT32) - 7 GiB total, 0.709 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP495: 17/04/2012 09:31:26 - System Checkpoint
RP496: 19/04/2012 14:29:11 - System Checkpoint
RP497: 20/04/2012 16:19:46 - System Checkpoint
RP498: 21/04/2012 17:13:20 - System Checkpoint
RP499: 22/04/2012 17:38:31 - System Checkpoint
RP500: 23/04/2012 21:34:46 - System Checkpoint
RP501: 24/04/2012 22:00:12 - System Checkpoint
RP502: 25/04/2012 14:31:27 - Avg Update
RP503: 27/04/2012 10:21:18 - System Checkpoint
RP504: 28/04/2012 14:21:49 - System Checkpoint
RP505: 29/04/2012 16:21:40 - System Checkpoint
RP506: 30/04/2012 18:22:22 - System Checkpoint
RP507: 02/05/2012 14:26:31 - System Checkpoint
RP508: 03/05/2012 14:28:41 - System Checkpoint
RP509: 04/05/2012 21:00:28 - System Checkpoint
RP510: 05/05/2012 17:07:54 - Removed AVG 9.0
RP511: 05/05/2012 17:36:42 - Removed AVG 9.0
RP512: 05/05/2012 17:37:42 - Installed AVG 9.0
RP513: 05/05/2012 17:56:24 - Installed AVG 2012
RP514: 05/05/2012 17:56:44 - Installed AVG 2012
RP515: 07/05/2012 12:18:11 - System Checkpoint
RP516: 08/05/2012 12:26:59 - System Checkpoint
RP517: 10/05/2012 16:23:27 - System Checkpoint
RP518: 11/05/2012 19:42:38 - System Checkpoint
RP519: 12/05/2012 00:10:12 - Software Distribution Service 3.0
RP520: 13/05/2012 15:06:44 - System Checkpoint
RP521: 16/05/2012 08:44:49 - System Checkpoint
RP522: 19/05/2012 16:04:39 - System Checkpoint
RP523: 20/05/2012 16:06:13 - System Checkpoint
RP524: 21/05/2012 16:43:03 - System Checkpoint
RP525: 22/05/2012 20:31:06 - Software Distribution Service 3.0
RP526: 23/05/2012 21:24:37 - System Checkpoint
RP527: 25/05/2012 16:13:21 - System Checkpoint
RP528: 26/05/2012 17:14:36 - System Checkpoint
RP529: 29/05/2012 15:58:30 - System Checkpoint
RP530: 31/05/2012 12:42:37 - System Checkpoint
RP531: 01/06/2012 19:19:36 - System Checkpoint
RP532: 08/06/2012 23:33:15 - Software Distribution Service 3.0
RP533: 11/06/2012 09:54:16 - System Checkpoint
RP534: 12/06/2012 21:25:04 - System Checkpoint
RP535: 15/06/2012 08:25:08 - System Checkpoint
RP536: 15/06/2012 08:32:26 - Software Distribution Service 3.0
RP537: 16/06/2012 20:07:34 - System Checkpoint
RP538: 18/06/2012 11:48:34 - System Checkpoint
RP539: 19/06/2012 17:23:16 - System Checkpoint
RP540: 22/06/2012 16:18:35 - System Checkpoint
RP541: 27/06/2012 08:27:28 - System Checkpoint
RP542: 29/06/2012 11:55:43 - System Checkpoint
RP543: 30/06/2012 15:53:08 - System Checkpoint
RP544: 03/07/2012 11:34:41 - System Checkpoint
RP545: 04/07/2012 18:46:13 - System Checkpoint
RP546: 06/07/2012 18:13:14 - System Checkpoint
RP547: 07/07/2012 18:45:37 - System Checkpoint
RP548: 08/07/2012 19:31:14 - System Checkpoint
RP549: 10/07/2012 08:42:43 - System Checkpoint
RP550: 11/07/2012 07:52:36 - Software Distribution Service 3.0
RP551: 11/07/2012 12:32:45 - Removed Java(TM) 6 Update 31
RP552: 11/07/2012 12:33:03 - Installed Java(TM) 6 Update 33
RP553: 12/07/2012 21:47:56 - System Checkpoint
RP554: 14/07/2012 13:18:42 - System Checkpoint
RP555: 15/07/2012 13:41:27 - System Checkpoint
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.3)
Adobe Shockwave Player 11.6
AVG 2012
AXIS Media Control
Barbie Girls
Basic PAYE Tools 2012
Bonusprint Photoservice
CCleaner
Critical Update for Windows Media Player 11 (KB959772)
Defraggler
Email Updater
ESET Online Scanner v3
Garmin USB Drivers
Garmin WebUpdater
Google Earth
Google Update Helper
Google Updater
HijackThis 2.0.2
HMV Digital Downloads
hmv jukebox and digital downloads
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976002-v5)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Java Auto Updater
Java(TM) 6 Update 33
Logitech QuickCam
Logitech QuickCam Driver Package
Malwarebytes Anti-Malware version 1.62.0.1300
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox 6.0 (x86 en-GB)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
SAMSUNG USB Driver for Mobile Phones
Scratch
Seagate Manager Installer
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2482017)
Security Update for Windows Internet Explorer 7 (KB2497640)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 7 (KB974455)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Skype™ 5.5
Spybot - Search & Destroy
SpywareBlaster 4.4
swMSM
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB976749)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2718704)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Live Messenger
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3
WinRAR archiver
.
==== Event Viewer Messages From Past Week ========
.
13/07/2012 20:46:59, error: MRxSmb [8003] - The master browser has received a server announcement from the computer PALA that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5A3A49FE-DBD7-4740-A224. The master browser is stopping or an election is being forced.
12/07/2012 19:31:24, error: Service Control Manager [7034] - The Seagate Service service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The Process Monitor service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The LightScribeService Direct Disc Labeling Service service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The Intel(R) Quick Resume technology service terminated unexpectedly. It has done this 1 time(s).
12/07/2012 19:31:24, error: Service Control Manager [7034] - The Intel(R) Matrix Storage Event Monitor service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================
 
Alice, I'm on the board checking something out for Julio and I saw your thread. Is Barbie giving you a problem again! :)

So far, the logs look okay, but the problems you describe could be system related-or-or malware related.

For this problem:
certain sites like Facebook come up with res://ieframe.dll/acr.error.htm# followed by the site name.

Please check the information on this site: http://answers.microsoft.com/en-us/...-in-ie-8/7f657540-474f-4587-b661-c3ffbb1aed06
----------------------------------------
For the wondering icons, see if this works:
Right click anywhere on the desktop> Arrange icons by> you will see multiple choices to select> check the following:
Aligh to grid
Show desktop icons
Lock web items.
Please see if this sorts and places the icons properly.
------------------------------------------
Now go to the Control Panel> Display:
Settings tab> look at the slider and note the resolution setting. Maybe something like 1024x768 pixels? Don't change now, just let me know. Be sure the Color is set to Highest- 32

Appearance tab> Effects> Check the line reading use the following method to smooth edges of screen font > Set the dialog box on the line to read Clear text.> OK

Desktop tab> Web tab> Check Lock Web items[/b]

When you have finished,> click on Apply OK
============================
Please see if these make any difference. Then we'll go on.
 
Hi Bobbye

Barbie's good, thank you ;) . She'll be going into 'retirement' soon as daughter will be getting a new (and proper) MP3 player in a couple of weeks.

I had to pop out earlier, so decided to switch the pc off completely. At the moment, things are back to normal. Next time it goes berserk again, I'll try out the steps you mentioned.

Thanks for taking time to look through the logs.
 
So you turned the power off completely and after you rebooted, all was well? Okay, that's good. You might want to go into the Control Panel> Power Settings and make sure those settings are as you wanted.

I'll go ahead and close this for now. If the problem begin again, send me a PM and we'll decide where to go from there.

Edit: Alice, this is out of date: HijackThis 2.0.2
Unistall it and if you need the program at a later time, we'll give you a link for the current version. Right now, current is v2.0.4.
 
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