Outlook express will not open

[raven01]

Hello.
Newbie here.
I have a strange problem with outlook express. I am running Windows xp and last night everything was fine. I went to use outlook express this morning and when I click onto the icon i get the following......

The NTVDM CPU has encountered an illegal instruction CS:0de5IP:0112 OP"63 9b 1b 8d a2
Any ideas????

 

[kimsland]

Start-->Run--> sfc /scannow

May require your Windows CD. Network should be out. Can take around an hour to complete.

 

[raven01]

thanks

What do you mean by network should be out?

 

[kimsland]

If you have a network cable (Ethernet or USB Network cable) please unplug it first.
ie you don't need to be online or part or any network with another computer whilst scanning

 

[raven01]

OK thanks I will give that a try later. I dont think I have the windows cd so that maybe a problem

 

[kimsland]

I hope you do.
Otherwise it's editing ini files and registry entries, confirming system files and alike !

 

[raven01]

kimsland

I dont have a cd.......??

 

[kimsland]

Please download Aspi version checker
Or directly from h e r e

Save the output to a reply here.

Also, this fault may be Spyware related

Download and install AVG Antispyware(formerly Ewido).
Double-click the icon on your desktop to run it.
On the top of the main screen click Shield. Click the word active to change it to inactive.
On the top of the main screen click 'Update'. Then click on 'Start update'. The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can get the manual update at http://downloads.ewido.net/avgas-sig...ll-current.exe
If you are in Windows Safe mode, and can't see the whole screen due to resolution, you can Hold ALT + Spacebar, then scroll down to Maximize and press enter.
When you have finished updating, exit AVG Antispyware.

For a complete pictorial guide to the use of AVG Antispyware look HERE. Thanks to rik for the guide.

 

[raven01]

Thanks kImsland

I will try this tonight. I am using my laptop at the moment. I did scans for spyware adaware and such as I use spyware doctor and adaware as well..

 

[raven01]

Kimsland,
I cant install that ASPI as it says not to use it with windows zp which I run on the pc

 

[kimsland]

Aspi version checker

 

[raven01]

not sure now

OK this is what it says....

LOG0143: *****************************************************************
LOG0144: Starting ASPICHK[1] installer on Thu Mar 27 21:53:52 2008
ASPICHK0438: OS = Windows NT (5.01.2600)
UPGRADE1004: c:\windows\system32\wnaspi32.dll dated 12/22/1997 22:23:24, 48128 bytes.
UPGRADE1062: c:\windows\system32\wnaspi32.dll version 4.5.7.1008
UPGRADE0965: File c:\windows\system\winaspi.dll does not exist
UPGRADE0369: No existing file to compare, upgrade recommended
UPGRADE1004: c:\windows\system32\drivers\aspi32.sys dated 12/22/1997 23:02:46, 23936 bytes.
UPGRADE1062: c:\windows\system32\drivers\aspi32.sys version 4.5.7.1008
UPGRADE0965: File c:\windows\system\wowpost.exe does not exist
UPGRADE0369: No existing file to compare, upgrade recommended
ASPICHK0522: Inconsistent version numbers among components
ASPICHK0592: ASPI installation has problems
LOG0218: Closing installer log on Thu Mar 27 21:53:52 2008
LOG0219: *****************************************************************

 

[kimsland]

Where is the ASPI download, I'm searching but I can't find it. Please search and try installing it aspi page has changed since I last looked years ago!

 

[raven01]

i got onto it and it was quick to install its from the link you sent]

 

[raven01]

finished the spy scan and cleaned it up... tried runnig outlook express and still the same problem

 

[kimsland]

Remove the aspi then (stupid aspi, I don't want to hear about this again!)

I'm thinking re-load SP2 (either order the CD, or download it)

 

[raven01]

ok can try sp2

 

[raven01]

no go ot says I already have it installed../..

 

[raven01]

Update

Still having problems
Heres a hijack this scan log..

Logfile of HijackThis v1.99.1
Scan saved at 3:47:47 PM, on 31/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wisptis.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - blank (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~3\PccIeBar.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - blank (file missing)
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\spyware doctor\filterlsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {C5326A4D-E9AA-40AD-A09A-E74304D86B47} (DinerDash Control) - http://www.worldwinner.com/games/v49/dinerdash/dinerdash.cab
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Filter: text/html - (no CLSID) - (no file)
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Unknown owner - C:\PROGRA~1\TRENDM~1\INTERN~3\PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~3\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~3\tmproxy.exe

 

[kimsland]

C:\Program Files\Executive Software\Diskeeper\DkService.exe
Please uninstall Diskeeper

C:\WINDOWS\System32\wisptis.exe removal instructions:
http://www.mobileread.com/forums/showthread.php?t=1260

C:\Program Files\Spyware Doctor\swdsvc.exe
Uninstall Spyware Doctor (keep licence if you bought it)

Restart, try again

 

[raven01]

I have the CD now would it be possible to just reinstall outlook express?

 

[kimsland]

4 Options:
You can refer to post #2 (sfc /scannow)
You can uninstall IE, and then install IE 7 (note Internet Explorer includes OE)
You can boot from Windows CD and run a Repair
You can back up fully, and Install Windows clean