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PC freezes randomly only when I use my Nvidia graphic card but not my default card

By marcolampt
Apr 25, 2019
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  1. Hello! I have a newly built desktop (PC's specs are listed below) for around 1 month but it has been frozen randomly, like when idling, google chrome, it happens around every 5 to 12 hours (normally), sometimes it won't freeze even I leave it idle overnight for 12 hours but sometimes just few mins after reboot, nothing is working when the problem occurs, not the keyboard, mouse and just a freezing screen (no bluescreen or error window) I have to do a hard shut down everytime. However, when I plug my monitor HDMI cable from my graphic card (RTX2080) port to my motherboard HDMI port (and my device manager will show a new display adaptor: Intel(R) UHD Graphics 630), my PC won't freeze anymore (at least 24hrs so far). I am really noob about PC stuff so I wonder if it really my RTX2080 graphic card problem? I saw some people have the similar problem but not exactly same as me said SSD, PSU or motherboard is the main problem actually. So I hope if anyone can tell me how to find out the possible cause(s) in case I spending more money on a normal hardware. The methods I have tried are list below too. Thanks so much [​IMG]

    new update:
    • I just found out if I leave my PC idling and not using any other program intentionally (I.e. just idling on desktop and leaving some basic softwares, programs on e.g., anti-virus software, network), my PC wont freeze even I am using the RTX 2080 graphic card
    • using FurMark for testing my RTX2080 graphic card for around 15 mins and no freezing or crashing
    • Joulemeter Taskbar shows my PC power consumption is under 200W even under the FurMark test
    My PC's OS:
    Windows 10 Home 64-bit Full Version Box USB

    My PC's specs:
    - CPU: Intel i7-8700K (3.7GHz)
    - Graphic Card: MSI RTX2080 GAMING X TRIO OC Edition 8GB GDDR6 3 Fans
    - MB: ASUS ROG Strix Z390F Gaming
    - RAM: G.SKILL Trident Z RGB DDR4 3600MHz (2x8GB)
    - SSD: Samsung 500GB 970 EVO M.2 NVMe
    - HDD: WD Blue WD10SPZX 2.5" 1TB 5400rpm 128MB Cache SATA3
    - Cooling: NZXT Kraken X62 Water Cooling
    - PSU: Corsair RM750X 750W 80Plus Gold
    - Network Adapter: ASUS PCE-AC88 AC3100 Dual-band 4x4 PCIE Wireless Adapter

    Methods I have tried but all failed:
    • Memtest86 (free version) and no error founds
    • Windows Clean Boot (but some programs can't be disabled in System Configuration like "AsusUpdateCheck")
    • Reinstall Windows (clean install) (by my Windows 10 Home 64-bit Full Version Box USB)
    • Update all drivers in the Device Manager (I manually select all drivers and search updated driver software automatically)
    • Download and update my graphic card, SSD, Motherboard, Network adaptor drivers from its official website
    • Windows Update check is latest
    • Look at the Event viewer (administrative events) and no possible error/warning founds
    • Look at the Task scheduler
    • Update BIOS
    • BIOS set to default
    • In my BIOS changing "primary display" from "AUTO" to "PCIE"
    • In my BIOS changing "Above 4G Decoding" from "Disabled" to "Enabled"
    • Change my HDD SATA power Cable
    • Use avast Cleanup
    • Uninstall all third-party Anti-virus software (just leaving the Windows defender on)
    • Use 2 RAMs together OR try each RAM individually on my motherboard A2 RAM port
    • Turn on my GPU's fans by MSIAfterBurner all the time (my GPU's fans won't run if temperature is below 60°C by default)
    • Observe my CPU, graphic card & RAM's condition, the temperature, loading were normal right before freeze
    • Clean PC's temp file
    • Adjust virtual memory
    • Run windows disk check
    • Run a windows system file check
    • Turn off Link state power management
    • Set my PC power plan to highest performance or balanced
    • Set my Hard Disk "turn off hard disk after __" to never
    • Turn off all windows background apps
     
  2. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 4,067   +1,190

    You are not a noob. That is an impressive list.

    Based on description, I would think it is a 'sleep' or 'hibernate' issue. The rub is that the IGP runs 24 hours clean, but there are low system use freezes with the discrete GP in use. I read, but know little, about some Micron GDDR6 issues - so a chat with MSI might be productive.

    Otherwise, a few ideas (more like guesses):
    - Device Manager device Properties 'Power Management' tab - are any of them checked for 'Allow the computer to turn off this device to save power'
    - Control Panel / Power Options / Choose what power buttons do - check to be sure it is the away you want it

    Thanks for the brain teaser.
     
    marcolampt likes this.

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