PC not shutting down (Vista OS)

[nikkhasnsi]

Hello,


From the past 3-4 days. my PC is not shutting down. It start up OK and does not seem like there is any issue. But it just does not shut down. I get the screen that says "Shutting down" and it just hangs and a whirling noise comes from the CPU (either the HDD or fan)

Thanks

 

[Mark56]

Follow this guide to use Shutdown Event Tracker, this should show you what is holding things up.

http://www.thewindowsclub.com/how-to-enable-the-shutdown-event-tracker-in-windows-7

 

[nikkhasnsi]

Thanks Mark56,

Will this work for Vista OS as well?

I tried it but get a error message "Windows cannot fine gpedit.msc. Make sure you types the name correctly, and then try again."

Maybe cos it's Home Edition?

 

[Mark56]

Yes that would work on Vista but not the home edition as it does not have gpedit.

Try and leave the PC after selecting shutdown and see if it ever gets there.

After that try this method to find the problem. Click on Start and then Control Panel. Click on "Performance Information and Tools", click on Advanced Tools and see if it has any yellow error messages at the top of the screen. This may list "Programs are causing windows to shut down slowly. View details", if so click on the error message and it should identify the program.

There are other ways to find what is causing this but I'm tying to use the quickest methods.

 

[Mark56]

Duplicate post, ignore.

 

[nikkhasnsi]

AT startup, I got this from the Event Manager. Level was Critical.

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 5/1/2011 4:38:36 PM
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Critical
Keywords: Event Log
User: LOCAL SERVICE
Computer: HOME
Description:
Windows has started up:
Boot Duration : 150540ms
IsDegradation : false
Incident Time (UTC) : 5/1/2011 8:35:47 PM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>100</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>4002</Task>
<Opcode>34</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2011-05-01T20:38:36.381Z" />
<EventRecordID>1478</EventRecordID>
<Correlation ActivityID="{00000000-C6C8-0000-0FB2-425A3F08CC01}" />
<Execution ProcessID="1828" ThreadID="2388" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>HOME</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="BootTsVersion">2</Data>
<Data Name="BootStartTime">2011-05-01T20:35:47.718Z</Data>
<Data Name="BootEndTime">2011-05-01T20:38:26.521Z</Data>
<Data Name="SystemBootInstance">241</Data>
<Data Name="UserBootInstance">232</Data>
<Data Name="BootTime">150540</Data>
<Data Name="MainPathBootTime">68926</Data>
<Data Name="BootKernelInitTime">24</Data>
<Data Name="BootDriverInitTime">17111</Data>
<Data Name="BootDevicesInitTime">5801</Data>
<Data Name="BootPrefetchInitTime">31573</Data>
<Data Name="BootPrefetchBytes">435236864</Data>
<Data Name="BootAutoChkTime">0</Data>
<Data Name="BootSmssInitTime">18102</Data>
<Data Name="BootCriticalServicesInitTime">1806</Data>
<Data Name="BootUserProfileProcessingTime">971</Data>
<Data Name="BootMachineProfileProcessingTime">1139</Data>
<Data Name="BootExplorerInitTime">14133</Data>
<Data Name="BootNumStartupApps">19</Data>
<Data Name="BootPostBootTime">81614</Data>
<Data Name="BootIsRebootAfterInstall">false</Data>
<Data Name="BootRootCauseStepImprovementBits">0</Data>
<Data Name="BootRootCauseGradualImprovementBits">0</Data>
<Data Name="BootRootCauseStepDegradationBits">0</Data>
<Data Name="BootRootCauseGradualDegradationBits">0</Data>
<Data Name="BootIsDegradation">false</Data>
<Data Name="BootIsStepDegradation">false</Data>
<Data Name="BootIsGradualDegradation">false</Data>
<Data Name="BootImprovementDelta">0</Data>
<Data Name="BootDegradationDelta">0</Data>
<Data Name="BootIsRootCauseIdentified">false</Data>
</EventData>
</Event>

 

[nikkhasnsi]

After that try this method to find the problem. Click on Start and then Control Panel. Click on "Performance Information and Tools", click on Advanced Tools and see if it has any yellow error messages at the top of the screen. This may list "Programs are causing windows to shut down slowly. View details", if so click on the error message and it should identify the program.

Thank you so much Mark. I followed the steps you wrote and saw some message about an ATI driver causing a problem. I updated the graphic card drivers through device manager and the PC was able to shut down successfully. Hopefully that was it.

I really appreciate your help.

 

[Mark56]

It had to be something like that, the hard part is finding it. Glad I could help.