Please help, my computer keeps crashing

By xscomputer · 102 replies
Dec 16, 2004
  1. Lynchy

    Lynchy TS Rookie

    More crashing problems....

    I have been having problems with my computer crashing frequently. Hoping someone here can help :giddy:

    I took the advise of an earlier poster and turned off the Automatic Recovery in the Startup and Recovery, but would like to know what is causing these constant crashes.

    The standard Microsoft message says is either a driver or graphics driver..the message is probably about 50/50 as to which one it is.

    I've attached a couple of today's minidumps in the hope it makes sense to someone out there.


    PS - I just tried to attach a minidump but it says the file type is invalid - how can I attach?
  2. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Zip 3 to 4 minidumps and this web accept zip and txt file. It has a limit of 100k per attachment.
  3. Lynchy

    Lynchy TS Rookie

    Thanks, hopefully there is a zip file attached to this message :approve:

    Attached Files:

  4. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi Lynchy,

    I've studied your minidumps and it is faulty ram. 3 of minidumps have memory corruption and !hal are corrupted. You have to replace the ram.

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !hal
    8069cf98-8069cf9b 4 bytes - hal!KeGetCurrentIrql+a74
    [ 00 00 00 00:ff ff 38 05 ]
    8069cf9d-8069cf9e 2 bytes - hal!KeGetCurrentIrql+a79 (+0x05)
    [ 00 00:06 68 ]
    8069cfa0-8069cfa6 7 bytes - hal!KeGetCurrentIrql+a7c (+0x03)
    [ 00 00 00 00 00 00 00:40 86 a6 3d df ff 02 ]
    8069cfa8-8069cfaf 8 bytes - hal!KeGetCurrentIrql+a84 (+0x08)
    [ 00 00 00 00 00 00 00 00:d4 03 30 01 10 20 30 01 ]
    8069cfb1-8069cfb8 8 bytes - hal!KeGetCurrentIrql+a8d (+0x09)
    [ 00 00 00 00 00 00 00 00:20 ff ff 38 05 08 06 68 ]
    8069cfba-8069cfc0 7 bytes - hal!KeGetCurrentIrql+a96 (+0x09)
    [ 00 00 00 00 00 00 00:40 86 26 54 df ff 40 ]
    8069cfc2-8069cfc3 2 bytes - hal!KeGetCurrentIrql+a9e (+0x08)
    [ 00 00:c4 03 ]
    8069cfc7-8069cfca 4 bytes - hal!KeGetCurrentIrql+aa3 (+0x05)
    [ 00 00 00 00:10 08 06 68 ]
    8069cfcc-8069cfcf 4 bytes - hal!KeGetCurrentIrql+aa8 (+0x05)
    [ 00 00 00 00:75 a4 01 01 ]
    8069cfd2-8069cfd7 6 bytes - hal!KeGetCurrentIrql+aae (+0x06)
    [ 00 00 00 00 00 00:dd 3d 04 80 93 77 ]
    8069cfdb-8069cfdd 3 bytes - hal!KeGetCurrentIrql+ab7 (+0x09)
    [ 00 00 00:f0 df ff ]
    8069cfe0-8069cfe7 8 bytes - hal!KeGetCurrentIrql+abc (+0x05)
    [ 00 00 00 00 00 00 00 00:04 80 9c e5 97 f6 fa 0f ]
    8069cfea-8069cff6 13 bytes - hal!KeGetCurrentIrql+ac6 (+0x0a)
    [ 00 00 00 00 00 00 00 00:8c a8 52 80 02 08 2c 01 ]
    8069cff8-8069cff9 2 bytes - hal!KeGetCurrentIrql+ad4 (+0x0e)
    [ 00 00:02 08 ]
    8069cffc-8069cffe 3 bytes - hal!KeGetCurrentIrql+ad8 (+0x04)
    [ 00 00 00:28 8c 12 ]
    81 errors : !hal (8069cf98-8069cffe)

    MODULE_NAME: memory_corruption
    IMAGE_NAME: memory_corruption
    FOLLOWUP_NAME: memory_corruption
    STACK_COMMAND: .trap fffffffff697ea60 ; kb

    Followup: memory_corruption
  5. Lynchy

    Lynchy TS Rookie

    Thanks!! You are a legend! Nice to have the problem identified, it's been driving me nuts for months but I've never bothered to find out why!

    Stupid question maybe but is RAM easy to replace for someone that has no real idea, although is smart enough to follow instructions??? Or should I get someone who knows what they are doing to fix it?
  6. Terre

    Terre TS Rookie

    Hi CPC2004,

    Could you help me out with this list of error codes? Yeah, not just 1... very frustrating it has been. I would greatly appreciate it.
    Since the installation of Service Pack 2 i experienced problems with blue screens. In total there were 5 different error codes. I checked the even manager and got them together :

    -The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x00000020,
    0x8550df40, 0x8550df40, 0x0a000008)
    -The computer has rebooted from a bugcheck. The bugcheck was: 0x100000c5 (0x00561c0c,
    0x00000002, 0x00000001, 0x8054b280)
    -The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x24a25f67,
    0x00000002, 0x00000001, 0xf7686abe)
    -The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005,
    0xbf1e7c80, 0xec32aa7c, 0x00000000)
    -The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xc0000005,
    0x3bf63356, 0xb8866cd8, 0xb88669d4)

    I searched the internet obviously for help but nothing suggested help. Also, most of what you read is really vague and for an average person not to understand. I was hoping you could help me with this, since i've lost any hope in finding an answer elsewhere. Thanks in advance.

    I'm having this problem since months now and it crashes every 2 hours or so(mostly in games).
  7. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi Terre,

    Most probably it is faulty RAM. If you have more than one memory stick, take out a memory stick. If it does not crash, the removed memory stick is faulty.
  8. Dna_Boy

    Dna_Boy TS Rookie

    Hello ppl!

    I have a problem. Even with the latest drivers, my PC crashes very often.. If i use my TV board, crashes.. If i don't use it but i am on the net, it crashes.. Sometimes freezes, sometimes reboots.. One of the times said "driver_irql not less or equal" or something like that (i don't record it exactly). I don't know if it's a memopry problem, a graphics problem or some incompatibility with the PCTV board.. I Already made some tests, i uninstaled the PCTV and it did nothing. I Instaled old drivers of the graphics, and one of them seem to work fine with everything and the pc didn't crash, but when i tryed to instal the catalyst center it all came back..Now i don't know wich driver worked, but i also want to see my PC on the television, and for that i need catalyst.. If i only knew wich driver worked fine.. I have tryed so many.. some of them i don't have anymore and those i have, i think that (one of them) is the one that it worked, but know i can't put it to work.. Maybe it was the way i instaled it but i don't remember..

    Any hint?

    Additional Info:
    I re-instaled my pc recently with 1,256 Gb Mem , The graphics board is Abit 9600XT and the TV board is pinnacle pctv 110i media center... The motherboard is also new (but not that recent, but i checked the latest firmware and doesn't have any important upgrade) ASrock p4vt8+, and i have Win XP pro with SP2.

    I hope i explained well the problem, my english is not that good :)

    Thank you
  9. atzdolp

    atzdolp TS Rookie


    I posted my problem earlier on but didn't get any reply to it. I read thru the forum and followed some suggestions from the pple here. My situation is that I just bought new parts and casing and assembled it a month ago, ever since the computer was changed, the computer kept restarting. I followed howard's advice(posted last year) to uncheck auto recovery and there is this blue stop error screen, IRQL driver less than or not equal to. I also went ahead to change the power supply unit to a 10W higher one as I thought that was the cause of the problem, but my computer still restarts.

    After the computer restarts, the microsoft windows box will appear mentioning tthat system has recovered from a serious error, then the choice of whether to send the report. Right above the send or don't send report option, There is a click here option for me to go and see what the error report contains. out of curiosity, i clicked and saw the error signature goes

    BCCode : 1000008e BCP1 : C0000005 BCP2 :805725B3 BCP : 3 F61FE928
    BCP4: 00000000 DSVer : 5_1_2600 SP : 2_0 Product : 256_1]

    And below, I went in to click on the technical details. It says:
    The following files will be included in this error report:
    it refers to my C:\DOCUME~1 locals folder, under TEMP folder and goes into WER8ed7.dir00\Mini090205-04.dmp
    then WER8ed7.dir00\sysdata.xml

    Can anyone pls help? Really look forward to any help...
  10. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    If you read the post within this thread, most problem owner attach 5 to 6 minidumps here. Base upon the bugcheck code 8E and the bugcheck parmeter is insufficient to determine the culprit. I guess it faulty ram cos the failing module is windows kernel. If you are happy with my finding, it is no need to attach the minidump.
  11. geoman71

    geoman71 TS Rookie


    Could anyone help me out.

    I have a PC with an AMD Athlon(tm) procesor. Windows 2000.
    I have had for a few years and its been alright but over the last few months its started to crash reguarly, whenever I play a game or try to transfer files via USB onto my phone or sometimes for no apparent reason it crashes, no messages appear but the CPU light just stops and whenever I restart it when it gets to the startup menu it crashes again so I swith the PC off, leave it for about 5 minutes and than restart it again, then it starts up and works fine un til it crashes again. I have a virus scanner installed and it doesnt seem to be the fans. So I ain't got any ideas, its been drivin me mad so any help or suggestions would be cool.
  12. atzdolp

    atzdolp TS Rookie

    Hi CPC2004

    Yes, I read thru them and saw the minidumps they attached. I'm not very well versed in computer... so I don't know where can I find the minidumps. Maybe u can tell me and I can attach them here?

    Thanks for replying
  13. cpc2004

    cpc2004 TS Evangelist Posts: 1,994


    Read page 1 of this thread and you will find the answer. When you want someone to help you immediately, you had better have all the available information. If you were me, one post had all the information and one post had insufficient information. Which post one do you answer if you have limited time?
  14. Bang

    Bang TS Rookie

    hey hopkinso,
    i have the same problem as xscomputer and i did what you said. but it still got the same problem it still restarts it self and no error message.
    x :grinthumb
  15. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Please would you take a few moments to read this post. A message for all newcomers. Thanks.

    Have you recently added any new hardware/software?

    When did the problem first start?

    If you`ve followed my instructions at the top of this thread, I`m not sure why your system should still be rebooting itself.

    Take a look in your event log to see if you can find any errors.

    First, pull out your ram module/s and clean the contacts with an eraser. Blow away the remnants and replace.

    If that doesn`t help. Download and run the Memtest86+ programme from

    If you don`t have a floppy drive, there is an iso version, that you can burn to cd, and then boot from that.

    Let the programme run for at least seven passes. This should tell you if you`ve got a ram problem.

    Also, what psu do you have? A faulty or underpowered psu could also cause your problems.

    Regards Howard :wave: :wave:
  16. Bang

    Bang TS Rookie

    Thanks for replying.
    I`ve tried to fill in my profile using Everest but don`t really know what they are asking for. I don`t really know much about computers, don`t even know what psu mean or processor. I use the computer the check mail and chat to friends and maybe games sometimes.

    I haven`t added any new hard or software recently.
    The problem has been going on about 1 to 2 years. Even when i`m on or off line.
    I don`t know how to look at my event log..or pull out my ram modules. :confused:

    Thanks again for replying.
    Kind Regards
    Bang :)
  17. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    That`s ok, messing around inside computers isn`t for everyone.

    May I suggest that you take your computer to your local pc repair shop, and have them look at it for you.

    Regards and goodluck Howard :) :)
  18. Dna_Boy

    Dna_Boy TS Rookie

    i'm still trying..

    Cpc I will post 3 zip files with all my minidumps (11 in total) i hope they help, but when my computer Freezes, it doesn't create any minidump file...

    By the way, sometimes i'm doing something on the pc and it gets blank for a second and them comes back on. After a while it freezes.. this helps?

  19. Dna_Boy

    Dna_Boy TS Rookie

    2º minidump
  20. Dna_Boy

    Dna_Boy TS Rookie

    3rd minidump..

    i guessing that it may be one of 3 options

    - a memory problem
    - a graphics board problem
    - incompatibility betwen graphic board and pctv board

    thank you for your help, hope you answer soon..
  21. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    HI Dna Boy,

    I've investigate yours minidump and the culprit is faulty ram.
  22. Bang

    Bang TS Rookie

    Thank You.
  23. ErikP

    ErikP TS Rookie

    Another driver_irql_not_less_or_equal

    Any help appreciated, and minidumps attached.
  24. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    Hi Erik,

    I cannot find out the culprit from your minidump. Zip 5 to 6 minidumps and attach them here.
  25. ErikP

    ErikP TS Rookie

    Another driver_irql_not_less_or_equal #2

    Hi cpc2004

    don't have minidumps 5 to 6, just a few 1's & 2's. I'll attach them all in 3 posts for you.

    Thanks for looking!
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