Problem with Toshiba Portege M 822

[ajukumarr]

hai all i have problem with my new thoshiba PORTEGE M 822 . when i power on my laptop a white screen with a moving cursor will appear without going to operating system . Again when i power on the system a message will appear " user lacking wait" ,"please login by password and entrol fingerprint". can anybody suggest a remedy for this problem.

 

[lamo]

try to remove cmos battery and remember your password(if you set one).