Solved Problems with drivers, itunes, firefox, IE, pretty much everything...
- Thread starter msherwood10
- Start date
msherwood10
Posts: 20 +0
Eset in progress! Here are Security Check and Farbar logs
Results of screen317's Security Check version 0.99.74
x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Firewall Disabled!
Windows Defender
Bitdefender Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 40
Adobe Flash Player 11.8.800.168
Adobe Reader XI
Mozilla Firefox 21.0 Firefox out of Date!
Google Chrome 29.0.1547.66
Google Chrome 29.0.1547.76
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
Bitdefender Bitdefender vsserv.exe
Bitdefender Bitdefender updatesrv.exe
Bitdefender Safebox SafeBoxService.exe
Bitdefender Bitdefender bdagent.exe
Bitdefender Bitdefender pmbxag.exe
Bitdefender Bitdefender antispam32 bdapppassmgr.exe
Bitdefender Safebox SafeBoxGUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 13-09-2013
Ran by Michael (administrator) on 30-09-2013 at 21:11:58
Running from "C:\Users\Michael\Desktop"
Microsoft Windows 8 Pro with Media Center (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-09-10 20:49] - [2013-08-01 05:41] - 2233688 ____A (Microsoft Corporation) 37D85E873C9531A2F88DD9C63D3F8A9E
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2013-09-04 08:05] - [2013-06-10 14:15] - 0723968 ____A (Microsoft Corporation) 73133A0C0CA63817BFF2CB9DE65B64E7
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-09-10 18:53] - [2013-08-16 00:21] - 3275776 ____A (Microsoft Corporation) 9DEC60D4783377097014DFCCA31E69F8
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
**** End of log ****
Results of screen317's Security Check version 0.99.74
x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Firewall Disabled!
Windows Defender
Bitdefender Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 40
Adobe Flash Player 11.8.800.168
Adobe Reader XI
Mozilla Firefox 21.0 Firefox out of Date!
Google Chrome 29.0.1547.66
Google Chrome 29.0.1547.76
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
Bitdefender Bitdefender vsserv.exe
Bitdefender Bitdefender updatesrv.exe
Bitdefender Safebox SafeBoxService.exe
Bitdefender Bitdefender bdagent.exe
Bitdefender Bitdefender pmbxag.exe
Bitdefender Bitdefender antispam32 bdapppassmgr.exe
Bitdefender Safebox SafeBoxGUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 13-09-2013
Ran by Michael (administrator) on 30-09-2013 at 21:11:58
Running from "C:\Users\Michael\Desktop"
Microsoft Windows 8 Pro with Media Center (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is offline
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Disabled Policy:
========================
Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-09-10 20:49] - [2013-08-01 05:41] - 2233688 ____A (Microsoft Corporation) 37D85E873C9531A2F88DD9C63D3F8A9E
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2013-09-04 08:05] - [2013-06-10 14:15] - 0723968 ____A (Microsoft Corporation) 73133A0C0CA63817BFF2CB9DE65B64E7
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-09-10 18:53] - [2013-08-16 00:21] - 3275776 ____A (Microsoft Corporation) 9DEC60D4783377097014DFCCA31E69F8
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
**** End of log ****
msherwood10
Posts: 20 +0
Eset log file:
C:\Windows\WinSxS\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.2.9200.16451_none_cf86dc576e4e5320\audiodg.exeprobably unknown STEALTH.POLY.CRYPT.TSR.DRIVER virusdeleted - quarantined
C:\Windows\WinSxS\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.2.9200.16451_none_cf86dc576e4e5320\audiodg.exeprobably unknown STEALTH.POLY.CRYPT.TSR.DRIVER virusdeleted - quarantined
Broni
Posts: 56,041 +516
Update Firefox to the current 24.0 version.
=========================================
Your computer is clean
1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:
Run OTL
2. Now, we'll remove all tools, we used during our cleaning process
Clean up with OTL:
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
3. Make sure Windows Updates are current.
4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)
6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.
9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.
10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
11. (Windows XP only) Run defrag at your convenience.
12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
14. Please, let me know, how your computer is doing.
=========================================
Your computer is clean
1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following:
Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Post resulting log.
2. Now, we'll remove all tools, we used during our cleaning process
Clean up with OTL:
- Double-click OTL.exe to start the program.
- Close all other programs apart from OTL as this step will require a reboot
- On the OTL main screen, press the CLEANUP button
- Say Yes to the prompt and then allow the program to reboot your computer.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
3. Make sure Windows Updates are current.
4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)
6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.
7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.
9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.
10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
11. (Windows XP only) Run defrag at your convenience.
12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
14. Please, let me know, how your computer is doing.
msherwood10
Posts: 20 +0
I think my computer is finally clean!
Everything seems to be back to normal!
My computer boots like it's brand new - and no more driver errors! I am still having trouble with firefox though, for example I can't install certain plugins in the browser (browsercheck is unfortunately one of them), I have to find and download the .xpi file and install it through addons page "install from file" option. But after some research and troubleshooting (including resetting firefox), I think this is an issue with my bitdefender/firefox settings.
I am so glad that there are people like you out there who are willing to help people who need it. Thank you a million times and hopefully I can keep my machine as clean as it is now!
Everything seems to be back to normal!
My computer boots like it's brand new - and no more driver errors! I am still having trouble with firefox though, for example I can't install certain plugins in the browser (browsercheck is unfortunately one of them), I have to find and download the .xpi file and install it through addons page "install from file" option. But after some research and troubleshooting (including resetting firefox), I think this is an issue with my bitdefender/firefox settings.
I am so glad that there are people like you out there who are willing to help people who need it. Thank you a million times and hopefully I can keep my machine as clean as it is now!
Broni
Posts: 56,041 +516
Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
Good luck and stay safe
Good luck and stay safe
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