Solved Problems with multiple iexplore.exe, slow system and pop ups

[Biolund]

Here is the Kaspersky log:

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KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, July 23, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, July 22, 2010 16:53:59
Records in database: 4232627
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Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 113398
Threats found: 3
Infected objects found: 4
Suspicious objects found: 0
Scan duration: 04:58:56


File name / Threat / Threats count
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\03DC0000\4BDCE3B8.VBN Infected: Exploit.Win32.Pidief.cvl 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\09B80000\4DFA3CD6.VBN Infected: Trojan-Clicker.Win32.Cycler.akbe 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\09B80001\4DFA3D38.VBN Infected: Trojan-Clicker.Win32.Cycler.akbe 1
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\09CC0000\4BCCD5CF.VBN Infected: Packed.Win32.TDSS.aa 1

Selected area has been scanned.

 

[Broni]

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

======================================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[Biolund]

Did everything. The computer behaves and is lightning fast!! Thank you SO MUCH!!! The only thing is that my sound did not come back - the built-in laptop speakers are still not working. I tried plugging in a head set and it is the same thing – no sound. I am not sure if it is related to the malware problem, but I lost sound right around the same time my computer started acting up. What do you think?

 

[Broni]

I'm glad to hear good news

Regarding your sound, try to reinstall your sound driver. Some file(s) got possibly corrupted by the infection.

 

[Biolund]

Hi Broni

I reinstalled the sound driver from Gateway's site and my sound came back. Everything works great now. I can't thank you enough!!! You REALLY make a difference! Take care.

 

[Broni]

Excellent!