Solved Recently hijacked WoW account

[punkerex]

Hello, 1st post and here by recommendation of my sister

I believe I have recently been 'keylogged' and had to have my WoW account re-instated. I immediately had passwords/names/etc. changed and now have an authenticator to help future actions; yet I still thought this was not enough. Per my sisters guidance, she sent me here and I have done the steps required from the 8-steps to help and see if anything else may be out of my non-tech eye.

I want to thank all now for any future help and words of advice/guidance.

Cheers! :grinthumb

 

[Broni]

I don't see any security issues here, but let's double check....

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[punkerex]

Here are the new reports as requested. Thank you again!

Cheers! :grinthumb

 

[Broni]

Not much here, either.

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

========================================================================

Please run a BitDefender Online Scan

• Disable your antivirus program.
• Click Start Scanner button.
• Click Start scan button
• Allow browser plug-in to be installed when prompted.
• Click I Agree to agree to the EULA.
• Please refrain from using the computer until the scan is finished.
• When the scan is finished, click on View log.
• Notepad will open with scan results.
• Save the report to your desktop and post its content in your next reply.

Post fresh HijackThis log as well.

 

[punkerex]

Ok, here are the new logs.

Cheers! :grinthumb

 

[Broni]

Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[punkerex]

So far so good, will update in a week's time.

Thank you so much!

Cheers! :grinthumb

 

[Broni]

You're very welcome

 

[punkerex]

Ok so update.

So far all is running well. Thank goodness! The only anomaly i saw was that after i downloaded the Java update, once in a while it says an error has happened and it shuts it down. I had one minor problem where all of a sudden i was seeing 'the Matrix' while i was playing WoW' but that only happened once.

Besides that, all running smooth!

Cheers! :grinthumb

 

[Broni]

Glad to hear it

it says an error has happened and it shuts it down

It shuts down what?

 

[punkerex]

Java says it has a runtime error and Java shuts down, then asks to send the generic report to Microsoft. I don't know if that has to do with anything else, as the computer seems to be running smooth for now.

Cheers! :grinthumb

 

[Broni]

When does it happen? While using browser? Which one?

 

[punkerex]

This only happens while playing WoW, thus far it has not happened while using a browser (I use Firefox, latest version 3.5.9). I just recently (about 30 seconds ago from this post) downloaded the new Java updates (6.0.190). I will see if this affects it any.

Cheers! :grinthumb

 

[Broni]

Well, in that case, I suggest, you start new topic in appropriate forum.
I'd like avoid mixing malware issues with some other issues.