Norton might be blocking the security check executable. Can you disable it and try again please.
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
Code:
:Files
:OTL
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
:Commands
[emptyflash]
[emptytemp]
[resethosts]
[Reboot]
- Then click the Run Fix button at the top.
- Let the program run unhindered, reboot the PC when it is done.
- Post log from this run.
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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Go to
Kaspersky website and perform an online antivirus scan.
1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on the
Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click
Run.
4. When the downloads have finished, click on
Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
[*] Archives
[*] Mail databases
6. Click on
My Computer under
Scan.
7. Once the scan is complete, it will display the results. Click on
View Scan Report.
8. You will see a list of infected items there. Click on
Save Report As....
9. Save this report to a convenient place. Change the
Files of type to
Text file (.txt) before clicking on the
Save button. Then post it here.