Remote access issue

[Pinns2000]

Hi

My friend has just bought a new Acer laptop and I'm trying to connect to it using Team Viewer so I can set it up for her

The problem is that her computer is not letting team viewer or any other program initiate a remote connection.

When team viewer is started the following message appears:



"No connection to team viewer server

Check your Internet connection, most likely you are using a proxy server and you have to enter the proper information in the options dialog."



I have made sure that remote access is checked in system properties and windows firewall has an exception for team viewer.



As I say this is a new laptop running Windows 10 home with default settings.



Any help would be much appreciated



Ta



Malcolm

 

[DelJo63]

BOTH systems, yours and her's need Remote Access enabled - - that adjusts the firewall. Then see

https://www.teamviewer.us/solutions/remote-access/

 

[Pinns2000]

I did that but.....
Anyway I set up a vpn on her computer and now I can connect .... Weird.
Thanks for the reply

 

[GaryMove]

VPN helped?
What's the system version of her computer?

 

[Pinns2000]

She's running Windows 10 home with the latest fall update. We have tried it again with the vpn (private internet access) off and she didn't get a pass key to give me With her vpn on it works every time I am running Windows 10 home also and also use PIA vpn. Most strange ......