Repeated Restarts

By HPJoe · 15 replies
Mar 7, 2008
  1. Hello, I have an HP computer (if you could have guessed) and I am having problems with my computer repeatedly restarting itself. I formatted and tested the ram (which received zero errors) yet the problem keeps happening. I have included all my mini dumps post format. Thank you very much. I have tried everything I can think of and would really appreciate some help.

    Attached Files:

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Inside the 7 MiniDumps:

    BugCheck 1000000A, {4, 2, 1, 804ff322}
    Probably caused by : ntkrnlpa.exe

    BugCheck B8, {0, 0, 0, 0}
    Probably caused by : TDI.SYS

    BugCheck B8, {0, 0, 0, 0}
    Probably caused by : ntkrnlpa.exe

    BugCheck 1000000A, {3f3f3f3f, 2, 1, 804ffe52}
    Probably caused by : ntkrnlpa.exe

    BugCheck 1000000A, {76724ba1, 2, 0, 80500419}
    Probably caused by : hardware

    BugCheck 1000000A, {0, 2, 0, 805001ad}
    Probably caused by : win32k.sys

    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
  3. HPJoe

    HPJoe TS Rookie Topic Starter

    Thank you for the translation but I may need a little help understanding these errors. What exactly does that mean and how can I fix them? Thank you so much!
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    I'd say use Memtest
    Run it for 7 passes (any failures reply back)
  5. HPJoe

    HPJoe TS Rookie Topic Starter

    I ran memtest and it got no errors. What else could it be?

  6. kerz

    kerz TS Rookie Posts: 20

    Do you have XP installed?

    If so check the following:

    'Right click' My computer and select 'Properties'
    'Click' on the ‘Advanced’ Tab
    'Click' the 3rd 'settings' button down under 'Startup and Recovery'
    You will find a checkbox that says 'Automatically Restart'
    Uncheck this box.

    Attached Files:

  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Good Pic, here's another:

    I believe you should update all your device drivers
    Please go to your motherboards manufacture support site, and download all available drivers.
  8. HPJoe

    HPJoe TS Rookie Topic Starter

    I did uncheck that box before and I was getting blue screen errors like "IRQL conflict" or something like that. I will see if I can make it happen again to get a more detailed description. Also, I have a proprietary motherboard k8n8x-la and I was worried about using the standard nforce 5.11 drivers in fear they may make things worse.

    Could you recommend the best drivers to use? Do you think the harddrive could be damaged?

    Thanks for all the help, please let me know what I can do!
  9. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

    From the minidumps, I believe that it is ram problem because it has no pattern. As you know hardware occurs randomly and software problem has fix pattern. Some faulty ram can pass memtest. Try reseating the ram to another memory slot. If it still crashes, swap the ram from the another PC.

    The last minidump is crashed with intel interrupt code 8000003 and it is the symptom of faulty ram.

    Mini030708-02.dmp BugCheck 1000008E, {80000003, 805af58c, ed0c5cc0, 0}
    Probably caused by : ntkrnlpa.exe ( nt!ObIsObjectDeletionInline+14 )
  10. kerz

    kerz TS Rookie Posts: 20

    Looks like it could be a hardware conflict. Although software can cause this problem. have you checked the event viewer application logs? You might get a clue there.

    A good RAM tester is MemTest86.

    Have you checked the hardware device manager? Updating all the drivers is a good start.
    How old is this PC?
    What other software did you install after you loaded XP on?
  11. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  12. kerz

    kerz TS Rookie Posts: 20

    oh I see that Joe already used MemTest.
    I do agree with you, Memtest isn't perfect but its free and a good place too start. I personally use QuickTech Pro, its big bucks but worth it. What would you recommend for HPJoe for testing?

    The mem dump does lean towards Bad RAM

    Joe .. if your PC has two sticks of RAM in it then my suggestion is to pull one out and see what happens. If it blue screens again, Swap one for the other and try it again.
    If it only has one stick then you might want to remove it and try a different stick. Do you know anyone who could do this for you -Or- has similar RAM that you could borrow ? You need to know the type of RAM installed before you can replace it. Check the HP website they will have the specs on your module. Here are 2 links.

    Canadian site

    US site
  13. HPJoe

    HPJoe TS Rookie Topic Starter

    Also in the system event logs I get an Invalid CRT Display type. The source is says is ati2mtag.

    "crt invalid display type ati2mtag"

    Could this be causing any problems?
  14. kerz

    kerz TS Rookie Posts: 20

    Is it a warring message or an Error? ... Either way its sounds like you need to update the video drivers. It is possible that having the wrong display drivers can cause the problem..

    You need to find out what card or you have (looks like ATI) and install the correct driver or update it. Going back to what ‘Kimsland’ was suggesting on updating all your drivers.

    Did you check the hardware manager for problems?
  15. HPJoe

    HPJoe TS Rookie Topic Starter

    I did update everything. I notice I am having more problems when I try and transfer files across my network. Could this be hard drive related, because RAM would be in use all the time and should not have much of a pattern, this seems to have a pattern, sort of.
  16. kerz

    kerz TS Rookie Posts: 20

    You could download the hard drive diagnostic tools from HP this will test the whole drive. depending on how big your HDD is it can take hours for the full test.

    I have seen bad network cards and onboard LAN cause blue-screens. See if you can get another network card. If its onboard you can get a USB to LAN adapter ... looks something like this one:

    Then disable your network card under the device manager and hook it up.

    You could also try just disabling the network card and keep you laptop running as long as possible to see if it eventually Blue-screens. This is a good way to check if the LAN is the problem.
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