Requested logs for virus/spyware/malware

By teachme1 ยท 11 replies
Mar 23, 2008
  1. As per instructions, please review the following logs for the HJT log; Combofix, and AVG antispyware logs.
    The results of the Panda antirootkit were: "Items scanned-4692-no rootkits have been found." The Nano Scan was unsuccessful "could not find server"
    After going through the 15 steps, my computer (laptop) does show some improvement, however is does take a long time to boot up.
    When I do boot up, I get this message:
    "error loadingC:\windows\system32\moaokwc.dll the specified module could not be found"
    Please advise.
    Thanks for all the help!
  2. pimpmypc

    pimpmypc TS Rookie Posts: 111

    i cant find that dll anywhere are yyou sure you have the dll name right?
  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    The HiJackThis Log shows rnoaokwc.dll basically R and N together look like M
  4. kritius

    kritius TS Guru Posts: 2,084

    To disable the TeaTimer,
    • Run Spybot-S&D in Advanced Mode.
    • If it is not already set to do this Go to the Mode menu select "Advanced Mode"
    • On the left hand side, Click on Tools
    • Then click on the Resident Icon in the List
    • Uncheck "Resident TeaTimer" and OK any prompts.
    • Restart your computer.<--You need to do this for it to take effect

    Upload a File to Jotti
    Please visit

    Copy/paste this file and path into the white box at the top:
    Press Submit - this will submit the file for testing.
    Please wait for all the scanners to finish then copy and paste the results in your next response.

    Run HijackThis and post a fresh log
  5. teachme1

    teachme1 TS Rookie Topic Starter

    Why won't this let me send?

    I apologize-I may be sending this reply more than once.
    Yes, the correct file is "rnoaokwc.dll"
    I ran the Spybot S&D, and received this: "Congratualations your computer has no
    I attempted Jotti several times, and I received this: "rnoaokwc.dll file not found"
    Please advise.
    Thank you
  6. kritius

    kritius TS Guru Posts: 2,084

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.

    Then run a fresh HJT scan for me please
  7. teachme1

    teachme1 TS Rookie Topic Starter

    As per your instructions, after running the Kaspersky Online Scanner, here are the 2 logs that you requested.
    HJT Log, and the Kaspersky Log.
    Thanks again for your help.
  8. kritius

    kritius TS Guru Posts: 2,084

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entrieslisted below
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=:
      O23 - Service: hpdj - Unknown owner - C:\DOCUME~1\ANTHON~1\LOCALS~1\Temp\hpdj.exe (file missing)
    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary

    Navigate to this folder and delete the contents of this folder but not the folder itself,

    C:\Documents and Settings\Anthony Felpo\.housecall6.6\Quarantine

    How is the computer running now?
  9. teachme1

    teachme1 TS Rookie Topic Starter

    The computer is running much faster!
    I do appreciate all the time that you spent with me in trying to find my problem.

    All the best,
  10. kritius

    kritius TS Guru Posts: 2,084

    Ok then you appear to be all clean, here are some simple steps to help you keep your computer clean and secure:

    Now we can remove all the tools that we used.

    Please download OTMoveIt2 and save it to desktop.
    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

    Happy surfing and stay clean!
  11. pimpmypc

    pimpmypc TS Rookie Posts: 111

  12. kritius

    kritius TS Guru Posts: 2,084

    Do not disable system restore before doing a fix like that, also the file you saw was quarantined already.

    Check the logs more carefully.
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