Solved Rogue killer found rans.gendarm, no kill

[Broni]

What's the error?
Did they install without problem in the past?
Any particular update?

 

[Kevin Hill]

No ive had problems with them long time , different ones, the troubleshooter seems to b working tho

 

[Broni]

Good. Let me know

 

[Kevin Hill]

My computer is shutting down after I run anti virus on c drive??

 

[Broni]

Did it happen once or more than once?

 

[Kevin Hill]

More then 1 time , many

 

[Broni]

Try to reinstall Norton.

 

[Kevin Hill]

Need to subscribe

 

[Kevin Hill]

Its every scan I run no matter from who it shuts down

 

[Broni]

Subscribe to what?
What do you mean "no matter from who"?

 

[Kevin Hill]

Norton , my free trial run out

 

[Broni]

Well, you can't be running outdated AV program.
Either subscribe or uninstall Norton and install some free one.

 

[Kevin Hill]

Ok

 

[Broni]

If you decide to uninstall Norton make sure you use this tool: https://www.bleepingcomputer.com/download/norton-removal-tool/

 

[Kevin Hill]

I put free kaspersky on, it uninstalled it

 

[Broni]

OK. Try to scan with Kaspersky and see how it goes.

 

[Kevin Hill]

I shutdown so far, im running it again

 

[Broni]

Ok

 

[Kevin Hill]

It ran, picked up nothing

 

[Broni]

You should be good to go then

 

[Kevin Hill]

Ya ill leave it

 

[Broni]

Way to go!!
Good luck and stay safe