Samsung is setting up Galaxy Note 7 exchange booths in airports

By Jos ยท 9 replies
Oct 18, 2016
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  1. Having to deal with the Galaxy Note 7’s recall process is bad enough, now imagine having to take a flight back home after the device began to be banned left and right from all domestic and international flights. That’s the situation many Galaxy Note 7 owners around the globe have found themselves in, with no option other than incurring financial losses of around $800, or smuggling it back home and risking a hefty fine if caught, to say the least — don’t do that.

    Looking to ease the pain for travelers Samsung is reportedly setting up exchange booths at high traffic airports in various countries. These "customer service points" first started to appear in South Korean airports, but Samsung has confirmed the booths are opening in airports across Australia, with reports of the desks appearing in the US as well.

    The booths are located before security screening and allow Galaxy Note 7 owners to swap their phone for an unspecified exchange device. Employees are available at the booths to help customers transfer their data onto a new phone.

    Flights are becoming a critical point of negative publicity for the company as people struggle to differentiate one product line from the other — they just see the Samsung or Galaxy brand. There are reports of travellers mistakenly handing in Samsung Galaxy S5 or S6 phones, and airline personnel forbidding the use of “Galaxy S7” phones aboard flights.

    Moreover, while in some countries Galaxy Note 7 bans are at the airlines’ discretion, in the US it's now a federal crime to bring a Note 7 onto a flight.

    Header image credit: Sergio Quintana

    Permalink to story.

  2. VitalyT

    VitalyT Russ-Puss Posts: 3,663   +1,949

  3. treeski

    treeski TS Evangelist Posts: 990   +233

  4. Whitefyre

    Whitefyre TS Rookie Posts: 23   +8

    I am exchanging mine today.. :(
    I do not wish to but due to I like travelling and the fines are outrageous.....

    I have no choice..

    I will miss retina recognition, the s pen.. and a few other things
  5. Adhmuz

    Adhmuz TechSpot Paladin Posts: 1,828   +633

    This is ridiculous, just have them remove the battery and leave it behind, then when you land Samsung can supply you with a new battery instead of having to transfer all of your personal data. Heck the battery won't explode outside of the phone either as far as I know, and the phone will especially not explode sans battery... This seems like an overly elaborate solution to a very basic problem. The phone causes the battery to overheat and go Kaboom! Separate the two and you should be in the clear.
  6. rvnwlfdroid

    rvnwlfdroid TS Booster Posts: 177   +41

    Kudos to Samsung for taking this initiative. I'm sure no one is forcing them to do it.
    H3llion likes this.
  7. Jos

    Jos TechSpot Staff Topic Starter Posts: 3,073   +97

    Non-removable battery
    ScubaRhys likes this.
  8. Skidmarksdeluxe

    Skidmarksdeluxe TS Evangelist Posts: 8,647   +3,274

    What is Samsung going to do with all those returned devices? Dump them in Syria?
    mctommy likes this.
  9. mbrowne5061

    mbrowne5061 TS Evangelist Posts: 747   +357

    Except they have pretty much confirmed that it wasn't the battery that was the issue - the replacement devices used a completely different battery from a different manufacturer, and they still 'exploded'. So even if you could remove the battery (you can't), it would do you no good to put in a new one.
  10. Adhmuz

    Adhmuz TechSpot Paladin Posts: 1,828   +633

    Then cut the damn thing open and pry it out of it! Yeah I forgot it wasn't removable, guess these things are doomed and nothing can be done to fix them. Glad I refuse to buy devices without removable batteries.

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