Sick system

By tommy2k8 ยท 12 replies
Dec 12, 2008
  1. My client's laptop is going really really slowly.
    I've done:

    AVG - clean
    spyware - clean
    malware - clean
    hijack this - clean
    CCleaner and Defrag done

    I did a Memtest - nothing wrong there.
    I performed storage tests with TuffTest - interestly, the Internal Controller Diagnostic Test failed, but the Seek Test and the Surface Analysis passed!!

    I downloaded the manufacturer's disk test, and that passed. Then I ran SMART with the Stellar Smart Early Disk Warning System - the Fitness level on every test was 100%, except that the Seek Error rate is 32% and the Write Error Count is 22%! These don't look right.

    All the processes, memory and CPU usage look fine,

    51C - CPU Temp, 38C - HDD

    Nothing out of the ordinary in the Event Log either.
    BIOS is latest BIOS

    Systems specs:

    Fujitsu Siemens Amilo Pro V7010
    Fujitsu PL501 motherboard
    BIOS: Fujitsu Siemens / Phoenix 1.10 28/12/04

    This is strange:

    BelArc reports it has got 1024MB memory in slot 1, and then directly under Installed Memory, it says there's only 480MB!

    Windows XP SP3

    My mate tested the disk on a Linux system and he said it was fine.

    Whats happening?!
  2. gguerra

    gguerra TS Guru Posts: 319

    From task manager, click processes then click on the column above CPU to sort on CPU usage. You should be able to see what is hogging the cpu (by %) System Idle Process whould be at or near 99%. If it is then all is normal with processes. What does it say under the performance tab under Physical Memory?
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    What you didn't do was tell us how many process are on Startup.
    How many processes are running in the Task Manager
    Whether the Services have been customized.
    Whether installed programs that are no longer used have been uninstalled.

    Checking the task Manager is best done when prepared for shutdown- only don't shut down, check Task Manager instead:
    taskmgr, System and System Idle should be the only CPU usage and add up to 100%. Anything over 1-2 in the CPU column needs to be checked.

    You say it's a sick system, the say it's slow> which is it?
    It sounds like only part of the RAM is being read,so there is some problem there also.
  4. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    Latest news:

    I downloaded Process Explorer; screenshot attached' I have shut down MSN, which was hogging a lot of system memory and CPU.
    (I think there is a rogue process running)
    I've also downloaded Security Task Manager, screenshot attached, and I also downloaded Hijack This!
    I don't like that GrooveModule entry in the STM

    Attached Files:

  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    I can't open any of the images which are in bitmap file format.

    You need to disable Teatimer to do the scans:
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    The following 2 R1 entries bring up the URL
  6. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    Which file format would you like them in?
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Save the images to Wordpad as a text file.
  8. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    When I insert an image into Wordpad, why, when I save it as .txt, and then open it, is it empty, whereas .rtf, it's not?
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Set the lowest dialogue box for Files to All types. I can open the Wordpad file- I'm just not going to change my settings to open your bitmap.
  10. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    All I get when I click on Save As Type is:

    Word for Windows 6
    Rich Text Format
    Text format
    Text format (DOS)
    Unicode text format
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Save it in Text Format.
  12. tommy2k8

    tommy2k8 TS Rookie Topic Starter Posts: 70

    I have - all I get is a blank screen!

    At startup is AVG, ZoneAlarm, MSN, Jessops Photo Suite, CTFMON.EXE, Sony Ericsson PC Suite, Windows Search and WinZip Quick Pics (CCleaner startup entries)

    Other screenshots are attached
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    This is all you need to start up: AVG, ZoneAlarm. The others can be started manually when you need them.

    Check the memory usage of the other processes.
    Adobe Reader 8.1.0 32%
    Apple Mobile Device Support 25% 2.3 MB
    ATI External Event Utility EXE Module 17% 2.3 MB
    Sony Ericsson PC Suite 16% 32.6 MB
    WinZip Executable 116% 2.9 MB
    Microsoft Windows Search Indexer 16% 15.9 MB
    Jessops Picture Suite 11% 3.6 MB
    Windows Windows Live Messenger 0% 18.2 MB

    The Search index uses a lot. I recommend unchecking it on : My Computer> right click on Local Drive- usually C> UNCHECK 'allow indexing service..'> Apply> OK

    Then shut down the Service itself:
    Start> Run> services.msc> right click on 'Indexing"> Properties> change Startup type to either Manual or disabled.

    The time you save in Indexing isn't worth the resources it uses.

    Why drag this stuff around with you! Everything that starts on boot runs in the background. This uses resources. It slows you down.
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