[Solved] Request help with malware removal please

[LookinAround]

My niece asked me to look at a friend's computer... It was pretty clear there was a malware infection so I ran the 8 steps to ask for help from the experts to get it removed. Thx

Notes
MBAM
> Found infections asked to restart and reported all infections couldn't be removed

GMER
> The attached GMER log was run in Safe Mode
> GMER in Normal mode would BSOD sometime while scanning files on the C: drive (so it appeared to be done with Devices)
> The GMER scan in Safe Mode ended with a "scan is stopped" pop-up (sometime after I saw it was scanning files in C:\Windows). Is that the normal end message? (just curious....)

 

[Broni]

Nice to see you

There are some Norton's leftovers present.
Please, run Norton Removal Tool: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

====================================================================

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[LookinAround]

Hmmm...... maybe a problem with ComboFix scan? If need be, can i just shutdown the machine and retry (probably tomorrow) Here's what i see / know / guess

1) I had installed Symantec pcAnywhere on this machine which is why you might see Symantec's Live Update stuff. Am pretty sure no Norton A/V is there. But can uninstall pcA as well if you like

2) I turned off McAfee all A/V related stuff before running combofix (i know, McAfee! Ughh.. But that's what the user's ISP supplies!)

3) Combofix installed Recovery Con and started the scan but that must have been a good 25-30+ minutes now
> I'll continue to let it run at least another 30 mins before trying to shutdown and retry tomorrow

 

[Broni]

1. Sounds good then...
3. You can also try safe mode.

 

[LookinAround]

Yippeeee!

Yippeee!
> Combofix ran in Safe Mode
> And, now, Windows "Turn Off" and "Restart" icons have started working again

/* edit */
ALSO: I now see the "Turn Off" Windows icon includes the option to turn off with/or without running pending Windows updates.
> just fyi.... I'm turning off without applying any pending Windows updates

 

[Broni]

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
c:\windows\Frohalajoqibuzi.bin
c:\windows\Tmowu.dat


Folder::
c:\documents and settings\Brad\Local Settings\Application Data\vsrxuqufu
c:\documents and settings\Brad\Local Settings\Application Data\llohsqkcq

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=-

3. Save the above as CFScript.txt

4. Close/disable all anti virus and anti malware programs again, so they do not interfere with the running of ComboFix.

5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt

 

[LookinAround]

Combofix even ran in Normal mode this time.

see attached

 

[Broni]

Looks good

How is computer running?

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

======================================================================

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

 

[LookinAround]

How is computer running?

Happy to report that everything that was "broken" before seems to be well again now

Question
Before I had a chance to uninstall Combofix, Combofix must have triggered a McAfee A/V scan false positive. I saw a McAfee pop-up msg and Comboxfix was moved from the Desktop and to McAfee virus vault.
> Can I just delete everything in the vault? or anything else required to uninstall Combofix correctly??

Txt file Output
I tried copy/pasting the txt files into the post but they were too large so I attached them a txt files (just curious... Should they normally fit into a post?)

 

[Broni]

I'm glad to hear good news

Unfortunately, stupid McAfee sees Combofix as a thread. It seems like it'll never learn
We don't need Combofix anymore, so you empty the vault.

Should they normally fit into a post?

Grrrrr....this board limitations

========================================================================

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
  O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab (Reg Error: Key error.)
  O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
  [3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
  [2 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
  @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D1B5B4F1
  
  
  :Services
  
  :Reg
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
  "DisableMonitoring" =-
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
  "DisableMonitoring" =-
  
  :Files
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

 

[LookinAround]

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel\ deleted successfully.
Starting removal of ActiveX control {8FFBE65D-2C9C-4669-84BD-5829DC0B603C}
C:\WINDOWS\Downloaded Program Files\erma.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7}
C:\WINDOWS\Downloaded Program Files\gp.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
C:\WINDOWS\System32\CONFIG.TMP deleted successfully.
C:\WINDOWS\System32\SET9B.tmp deleted successfully.
C:\WINDOWS\System32\SETA7.tmp deleted successfully.
C:\WINDOWS\002824_.tmp deleted successfully.
C:\WINDOWS\msdownld.tmp folder deleted successfully.
ADS C:\Documents and Settings\All Users\Application Data\TEMP1B5B4F1 deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus\\DisableMonitoring deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall\\DisableMonitoring deleted successfully.
========== FILES ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 49152 bytes
->Temporary Internet Files folder emptied: 32768 bytes

User: All Users

User: Brad
->Temp folder emptied: 18492557 bytes
->Temporary Internet Files folder emptied: 6660054 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 43111 bytes

User: Default User
->Temp folder emptied: 49152 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Flash cache emptied: 41620 bytes

User: Guest
->Temp folder emptied: 788741 bytes
->Temporary Internet Files folder emptied: 3954757 bytes
->Flash cache emptied: 405 bytes

User: jfeigen
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 294871 bytes
->Java cache emptied: 25559991 bytes
->Flash cache emptied: 434 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Java cache emptied: 2241923 bytes
->Flash cache emptied: 14982 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 113030817 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 169218 bytes

Total Files Cleaned = 164.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Brad
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Guest
->Flash cache emptied: 0 bytes

User: jfeigen
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.9.1 log created on 08112010_230939

Files\Folders moved on Reboot...
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\UF8AEEBC\ads[2].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\UF8AEEBC\sh21[1].html moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\GI9MMARN\ads[3].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\GI9MMARN\ads[4].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\GI9MMARN\yahoo_com[1].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\GI9MMARN\yahoo_com[2].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\F3KNIKKM\ads[4].htm moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\Content.IE5\F3KNIKKM\topic151413[1].html moved successfully.
C:\Documents and Settings\Brad\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.

Registry entries deleted on Reboot...

 

[Broni]

Good

Last scans...

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

3. Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

 

[LookinAround]

Checkup.txt
Results of screen317's Security Check version 0.99.5
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
a-squared HiJackFree 3.1
McAfee SecurityCenter
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
CCleaner
Duplicate Cleaner 1.2
Java(TM) 6 Update 21
Adobe Flash Player
Adobe Reader 9.3.3
````````````````````````````````
Process Check:
objlist.exe by Laurent
McAfee VIRUSS~1 mcshield.exe
````````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

Kapersky.txt
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, August 12, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, August 12, 2010 09:04:41
Records in database: 4128472
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 126837
Threats found: 3
Infected objects found: 4
Suspicious objects found: 0
Scan duration: 02:44:33


File name / Threat / Threats count
C:\Qoobox\32788R22FWJFW\pcmcia.sys Infected: Rootkit.Win32.TDSS.ap 1
C:\Qoobox\Quarantine\C\WINDOWS\inaronecekiri.dll.vir Infected: Trojan-Downloader.Win32.Mufanom.aafz 1
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP384\A0086727.exe Infected: Packed.Win32.Krap.hc 1
C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP386\A0095969.dll Infected: Trojan-Downloader.Win32.Mufanom.aafz 1

Selected area has been scanned.

 

[Broni]

Very good
All files indicated by Kaspersky will be removed by following steps listed below.


OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

=======================================================================

Your computer is clean


1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI). The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how is your computer doing.

 

[LookinAround]

The machine is working well again. :approve: Thank you.

And while i hope you only have "Happy Computing!" let me know if I can ever try to return the favor.

 

[Broni]

You're very welcome

let me know if I can ever try to return the favor

I surely will, if any need arises