Stop errror: 0x0000009c

By Andreas · 7 replies
Aug 9, 2008
  1. Hi all!

    First of all, my english is not great but I hope it is good enough for you to understand me :)

    The short version of my problem is that I get the BSOD when connecting the internet cable to my newly installed network card. The stop message says:
    0x0000009c (0x00000004, 0x805461f0, 0xb2000000, 0x00070f0f)

    And the background: The reason I bought the new card was because I have had problem with computer crashes now and then ever since the computer was new. However, after a while i found out that the crashes only occured while I was connected to the internet. So amature-me figuerd that maybe it had something to do with the LAN-curcuit (attached to the motherboard), and since a new LAN-card is not that pricy I thought it was worth a try installing one.
    But it got worse because now I can not even plug in the LAN-cable without getting the BSOD.

    I searched the forum and found that some have had similar problems but I could not find any sollutions to mine.

    As you might have figured out by now, my computer skills is´nt that good so I would very much appreciate your help.
  2. woody1191

    woody1191 TS Rookie Posts: 572

    This 0x9C error you have is related to Hardware, a very critical hardware error may I add. You are going to have a lot to diagnose here.

    You need to check your Temps using something like Everest Home Edition -

    Please Post These Temps.

    Secondly try a different PSU to see if you are getting enough power to the system or if that 1 is going faulty. Preferably if possible a PSU which has say 50 Watts more power than your current 1, if you can't then we can come back to this later I don't want you spending money that is not needed yet.

    Next try Memtest86 to test your RAM

    Memtest86 Instructions
    Download the pre-built version of Memtest86 (Link Below) and burn it onto a CD using ISO Recorder (Link Below) after this boot off the CD and start the test going and let it run for 3-5 hours (Minimum of 7 Passes) or Overnight which is best.

    Memtest86 -
    ISO Recorder -

    After this try Prime95 to test your CPU and a extra test on your RAM. You need to run all 3 tests for about 15-20 minutes (Tests - "Small FFT's", "Large FFT's" and "Blend"). It may find errors in a matter of minutes, if it does it will automatically close the program.

    Prime95 - Download your appropriate Bit OS Version.
    32bit OS Version -
    64bit OS Version -

    Just some questions for you.

    Have you Overclocked your system?
    Have you Overclocked anything else in your system? e.g. Graphics Card or RAM Frequencies.

    If you have any questions or want to add anything else on which may help in diagnosing this problem then please post back.
  3. Andreas

    Andreas TS Rookie Topic Starter

    Thank you for yor reply woody 1191! I will run the memory test and the prime test during the day.

    I have a PSU-432 (450W).

    I havn´t overclocked anyhing in my system (don´t know how to).

    Maybe I should clearify that the computer runs perfectly when the internet cable isn´t connected. I can play demanding games for hours without any problems/crashes.

  4. woody1191

    woody1191 TS Rookie Posts: 572

    Yep ok I'll let you check the RAM and CPU first since as I said it is a Hardware error only and as such could be any Hardware including the Motherboard and PSU.

    I read your post over again and noticed you said you had replaced the LAN Card before, I have a suspicion that it may be the Motherboard itself if you don't find any errors in the RAM and CPU, and also the if temps are ok then it may be worth trying a different Motherboard if possible.
  5. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Other checks before mobo switchout;

    Use Everest to look at your voltages with the Ethenet cable disconnected and watch them when you connect it (under Computer, Sensor).

    Try another Ethernet cable?

    Do you have a spare cable for the HD?
  6. Andreas

    Andreas TS Rookie Topic Starter

    I´ll try that. thanks!

    Four passes in the memtest and okay so far
  7. Andreas

    Andreas TS Rookie Topic Starter

    I´ve done the tests now and everything seems ok. Changing cables didn´t do it either (would have been great... :)). So maybe I should try change the motherboard?

    I´ll be off for a week or so, just so you know.
  8. woody1191

    woody1191 TS Rookie Posts: 572

    Is it possible to try your Hardware on a different Motherboard before you change it.

    Or if your Motherboard is under warranty then just get it replaced, by Asus which is your Motherboard Manufacturer.
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