TechSpot:
Thank you for hearing my request for assistance.
For the last week, I've been struggling to relieve my computer of a pesky virus that seems invisible to every scanner and removal tool I've used. It's fortunate that the symptoms only appear to manifest while browsing the web, but I can't be sure of what else might be going on beneath the surface. And because I haven't been able to remove this invader myself, I am hoping you fine folks might be able to guide me the rest of the way.
To be more specific, I encounter symptoms while using Firefox, my preferred web browser. When I use Google to search the web, the search results appear legitimate enough on the surface, but when I click on one there's a 50% chance it will be redirected to a completely different ad site. Many times Google reports that the site I've been redirected to is known to have malware. Only in the past week have my Google results been automatically redirected to other sites. And only in the past week have tabs opened by themselves pointing to ad sites.
I'm afraid I have no suspicions as to how I've contracted this problem.
In an attempt to remove whatever it is that's creating this behavior while web browsing, I've run tools like AVG, Avira AntiVir (after I uninstalled AVG when it reported no threats), Lavasoft Ad-Aware, Malwarebyte's' Anti-Malware, Spybot - Search & Destroy, and SUPERAntiSpyware. While some have removed a handful of threats here and there, my symptoms still remain.
I got an idea to try running some of these tools in Safe Mode. But when I attempted to boot to Safe Mode, I was shocked to discover a blue screen of death with the STOP error: 0x0000007E, 0xC0000005, 0x80537009, 0xF789E508, 0xF789E204. At first, I thought it was unrelated to my virus. But after I did a little bit of searching, I discovered that there were others out there describing the exact same symptoms I'm having with the accompanying blue screen of death, character-for-character.
So at this point I'm completely out of ideas and am in need of assistance to delve deeper into this mess. If there are any ideas or possible solutions you could offer, I am more than eager to try anything.
I have followed the preliminary removal instructions and attached log files for Malwarebytes' Anti-Malware, SUPERAntiSpyware, and Hijackthis.
Thank you for hearing my request for assistance.
For the last week, I've been struggling to relieve my computer of a pesky virus that seems invisible to every scanner and removal tool I've used. It's fortunate that the symptoms only appear to manifest while browsing the web, but I can't be sure of what else might be going on beneath the surface. And because I haven't been able to remove this invader myself, I am hoping you fine folks might be able to guide me the rest of the way.
To be more specific, I encounter symptoms while using Firefox, my preferred web browser. When I use Google to search the web, the search results appear legitimate enough on the surface, but when I click on one there's a 50% chance it will be redirected to a completely different ad site. Many times Google reports that the site I've been redirected to is known to have malware. Only in the past week have my Google results been automatically redirected to other sites. And only in the past week have tabs opened by themselves pointing to ad sites.
I'm afraid I have no suspicions as to how I've contracted this problem.
In an attempt to remove whatever it is that's creating this behavior while web browsing, I've run tools like AVG, Avira AntiVir (after I uninstalled AVG when it reported no threats), Lavasoft Ad-Aware, Malwarebyte's' Anti-Malware, Spybot - Search & Destroy, and SUPERAntiSpyware. While some have removed a handful of threats here and there, my symptoms still remain.
I got an idea to try running some of these tools in Safe Mode. But when I attempted to boot to Safe Mode, I was shocked to discover a blue screen of death with the STOP error: 0x0000007E, 0xC0000005, 0x80537009, 0xF789E508, 0xF789E204. At first, I thought it was unrelated to my virus. But after I did a little bit of searching, I discovered that there were others out there describing the exact same symptoms I'm having with the accompanying blue screen of death, character-for-character.
So at this point I'm completely out of ideas and am in need of assistance to delve deeper into this mess. If there are any ideas or possible solutions you could offer, I am more than eager to try anything.
I have followed the preliminary removal instructions and attached log files for Malwarebytes' Anti-Malware, SUPERAntiSpyware, and Hijackthis.