Symantec, McAfee settle over subscription auto-renewal problems

[SGC]

Guest said:
I cancelled my subscription to McAfee after they charged my credit card 30 days before my subscription was to expire. There is no reason they couldn't wait until the actual expiry date.

Same issue, I was charged yesterday £80.64 for the renewal of a product that I removed from my pc two years ago. The worst thing is that it seems impossible to contact anyone at customer service who is willing to help. They just keep transfering me from one service to another untill the lines cuts or untill I get tired. Does anyone knows how to contact them by email or by post? If the 60 days period for a refund is legal, did that work for anyone?

 

[nedster1]

My McAfee profile shows an expired credit card, I purposely didn't advise them of the new details thinking they wouldn't be able to act on the renewal but they were still able to bill my credit card and my bank let them. Seem like some Aust banks allow Government departments, insurance companies and companies like McAfee to do this.

Have been told McAfee will issue a credit, will follow it up but very annoyed that my bank let them bill to an expired card.

 

[Guest]

This is STILL HAPPENING TODAY.

7-14-11 San Jose, CA

On July 2, I was charged $44.99 by Symantec for a Norton product that was out of date and not downloaded for years. Why?

Because my e-mail address had changed. GEE, THAT NEVER HAPPENS!!

Symantec needs to be sued again. They are still practicing deceptive renewal tactics to collect windfall profits. They are collecting money without confirming that any goods were delivered.

Does that sound like good and fair business practice? By the way, credit card companys will turn over NEW numbers on established accounts if vendors simply ask for updated information. In other words, you can let your credit card on file with the software vendor expire and the vendor will STILL be able to charge you. ALL THEY HAVE TO DO IS CALL YOUR CREDIT PROVIDER. Thank you McAfee and American Express.

Word to the wise: Review your credit card statements like a hawk, especially if you are doing business with internet security software companies.

AND eschew and/or cancel ALL Auto Renewal agreements.

 

[Guest]

This is still happening. I signed on in January, 2011 for the basic service at $37.09. I have since bought a new computer and don't use their service. I had the auto-renewal turned off. I received an email this past week that I was automatically renewed and my credit card was charged. They charged me $84.79 for the next year!!!??? Luckily, went the online chat and got the charge removed on the same day. But what the heck? No only renewing when I checked the box for "Auto-renewal Off", but charging me more than double. The "chat" lady sure did her best questioning what program I was going to use etc. It wasn't easy to convince her to remove the charge.