Solved Symptoms of a rogue virus?

[Jay Pfoutz]

Got a little idea here to try to diagnose...

Please do the following:

Change settings on Windows Updates and BITS

1. Click Start, in the search box type services.mscand hit Enter.
2. Double click the service "Windows Update".
3. Click on the Log On tab, please ensure the option "Local system account" is selected and the option "Allow service to interact with desktop" is unchecked.
4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the Enable button to enable it.
5. Click on the tab "General "; make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start the service.
6. Repeat the above steps with the other service: Background Intelligent Transfer Service (BITS)

Once that is done, please do the following:

Use MSCONFIG to disable non-Microsoft services to conduct diagnostics

1. Click Start, search msconfig and hit Enter.
2. On the General tab, select Selective Startup, and uncheck "Load startup items".
3. Click on the Services tab, make sure a checkmark is in the box beside "Hide all Microsoft services". Then, click the Disable all button.
4. Press OK and restart the computer.

NEXT

Run Process Explorer again and post a log

Run Process Explorer again and post a new log...

THEN!!::

Re-enable Normal startup in MSCONFIG

1. Click Start, search msconfig and hit Enter.
2. On the General tab, select Normal startup
3. Press OK and restart the computer. It should be back to its normal working state.

 

[Query323]

Hmm strange I don't see Windows Update in the services list?

 

[Jay Pfoutz]

Go to Start / All Programs / Accessories. Right Click the 'Command Prompt' item and click the 'Run As Administrator' option.

In the Command Prompt window, Paste the following command.

REGSVR32 %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Press ENTER.

You should see a popup that says the command succeeded.

Exit the command prompt and attempt to find that service again.

 

[Query323]

No such thing as run as Administrator!
I ran the command and tried to see if it shows, nope....why aren't we seeing the same thing?

 

[Jay Pfoutz]

Okay, no biggie on that. As long as you're able to run Windows Update on the main update site, it should be fine.

Otherwise, this problem has now formed to a tech problem. I'm referring you out... Please post for help here.

Thanks for your patience!

Run OTC to remove our tools

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
• Double click OTC.exe.
• Click the CleanUp! button.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.