All Users
Just to make sure that you are fully aware this forum is only manned by other AVG Free users... we don't work for Grisoft. All moderators of this forum are volunteers and contribute their time freely.... On the AVG Free forum this is the only way to deal with false positives....
Please try to update your AVG Free Edition and run the AVG Free Edition Complete Test again. If you suspect a file to be a false positive. Test the file at [virusscan.jotti.org] and if it is a false positive, archive (zip, arc, tar etc) the file using a password and email a copy to
virus@grisoft.com with a brief description as well as the password you used to archive it with.
If it is a false positive , turn off hueristic scanning for the time being. When Grisoft adjusts the virus defintions you can turn it back on. If turning off Hueristics still doesn't allow access to the file while testing and emailing... disable the resident shield temporarily but remember to re-enable it afterwards.
TIP This may be req'd. with Win Vista OS... From the Windows menu... locate the AVG Control Center icon and right click on it then select Run As Administrator... disable the Resident Shield and then complete the rest of the above instructions.
USER REF. INFO. To create an archive and password it you would need a utilty that supports doing that... its pretty easy to do but we don't give lessons per se... but a free and good archive program is called 7-Zip and can be found here [
www.7-zip.org] ... this program can make many archive types but we'd suggest using ZIP since most people can open that type up.. refer to its documention for instructions on use.
