Hello, Mrs Chad, nice to greet you, on your first day on site, welcome to TS!
I'm probably not the best person to advise you, as I am almost as much in the dark as you are about AVG, my best guess is that you have the free version, like me, which doesn't have much, if any, online support, no doubt the guys will come on their white chargers, to rescue a lady in distress shortly!.
I am in my 70's, & have only acquainted myself with computers in the last two years, so I ask more questions than I solve problems, a lot of members have a lot of experience, being in the IT industry themselves.
I probably shouldn't be so ungallant, but the average age of new members seems to be rising lately, but to redeem myself, [I hope!] I think you are the youngest of the upper age new members, phew!!
I expect, like me, you found Jean very nice, with a good sense of humour, I found that out, after I gave her some cheek too!
Come back on line in a couple of hours, & I bet there'll be some good advice/info waiting for you, they've been brilliant to me over the past year!
Maurice
P.S;- I'm guessing that "NH" is New Hampshire, well, I was born in "old" Hampshire, [Portsmouth, England]

:grinthumb