Turn on your antivirus if it is turned off.
Update your Java Runtime Environment
- First try going to Start -> Control Panel -> double click Java
- Select the Update TAb at the top
- Click the Check for Updates button at the bottom
- If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
- After it installs the newest version Go back to Control Panel -> Add/remove programs
- Uninstall any older versions of Java
If for some reason you couldn't update through the above instructions.
- Click the following link
Java Runtime Environment 6 Update 5
- The 4th option down is the one you want (click Download)
- Check the box to agree to terms of service
- Check the box for your operating system and click 'Download selected'at the bottom
- After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
- Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder
Fix entries using HiJackThis
- Launch HiJackThis
- Click the Do a system scan only button
- Put a check next to the entrieslisted below
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [908a3522] rundll32.exe "C:\WINDOWS\system32\ptejoaum.dll",b
O4 - HKCU\..\Run: [svpxvetz] C:\WINDOWS\system32\gngvmrcf.exe
O4 - HKLM\..\Policies\Explorer\Run: [s4O1jxIxTz] C:\Documents and Settings\All Users\Application Data\ofuzyxgz\wzirmnql.exe
- IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
- Click the Fix checked button and close HiJackThis
- Reboot HijackThis if necessary
Delete Files and Folders
- Right Click on the start button and chose explore
- Show all hidden files and folders, see how HERE
- Navigate to the following files and folders and delete them(if still present)
C:\WINDOWS\system32\gngvmrcf.exe<---------This File
C:\WINDOWS\system32\ptejoaum.dll<---------This File
C:\Documents and Settings\All Users\Application Data\ofuzyxgz<---------This Folder
If that does not work then repeat the process in safe mode. See how to boot into Safe mode
HERE.
***DO NOT USE MSCONFIG TO BOOT INTO SAFE MODE***
Find and Delete Suspect File
Using Start > Search > All Files and Folders
Click
Advanced Options and make sure the following are ticked
Search system folders, Search hidden files and folders, Search subfolders
Enter
ALCXMNTR.EXE in the 'All or part of file name' box
Select C: in the 'Look in' dropdown box
Click
Search Now
Right-click on
ALCXMNTR.EXE and select
Delete
Repeat for each copy of the file
Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking
Empty Recycle Bin.
Download and Run Malwarebytes' Anti-Malware
Please download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please attach the log into your next reply.
- If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
I would like you to do an online scan so that we can what else may be in your system,
Run Kaspersky online scanner
With the exception of Internet Explorer, which must be used for this scan,
keep ALL programs closed
Note:
It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
Do not go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.
Do an online scan with
Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an
ActiveX component from Kaspersky, Click
Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
- The program will launch and then start to download the latest definition files.
- Once the scanner is installed and the definitions downloaded, click Next.
- Now click on Scan Settings
- In the scan settings make sure that the following are selected:
o Scan using the following Anti-Virus database:
o Extended (If available, otherwise use standard)
o Scan Options:
o Scan Archives
o Scan Mail Bases
- Click OK
- Under select a target to scan, select My Computer
- The scan will take a while so be patient and let it run.
- Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
- Click the Save Report As... button (see red arrow below)
- In the Save as... prompt, select Desktop
- In the File name box, name the file
- In the Save as type prompt, select Text file (see below)
- Include the report in your next post.
Run HijackThis again and post a new log
This thread is for the use of tariqalimohamed only.
Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
