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Trouble installing Windows on a new HD.

By kateylou · 54 replies
May 15, 2006
  1. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    Very weird... I'll take a swing at it though.
    The only thing that has popped into my head is to try a different filesystem. I suppose the drive format is NTFS. Try formatting to FAT32 at the beginning of the XP install.
  2. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Ah, compaq support. I wouldn't try ringing them either. They bounce you from Eire to India and all over the merry globe until they find something for you to go away and do so they can fob you off. Static test is a favorite of theirs.

    WinDoWsMoNoPoLy is on the right track I think with the file system there. It could be that it's just refusing to take the filecopy rather than unable to read from the disk. I'll talk to my coleague Jon this afternoon about some possible solutions aswell.

    Your grattitude is much appreciated, by the way. I am enjoying helping you though, belive me it's no bother.
  3. alidabiri

    alidabiri TS Rookie Posts: 441

    file system has nothing to do with "not being able to copy files from cd".
    anyway, try this one katie, it works most of the time:

    get a 98 floppy boot disk from
    start your pc with boot disk in the machine
    after win98 comes up, enter fdisk
    display partition(s) (if any)
    delete partition(s)
    create new partition
    format the hard disk
    turn pc off
    take win98 boot disk out
    put xp cd in the cd rom drive
    turn pc on
    get into bios
    go to boot sequence and choose "boot from cd first"
    save bios, exit.
    let xp install.

    another issue is the cd-rom drive.
    get a desktop type cd-rom drive and connect the cd-rom drive to the machine.
    i strongly believe your problem is with the cd-rom drive. this is a known issue that microsoft has acknowledged.
    the low-profile cd/dvd-drives of the laptops have problem reading xp cd's.
  4. WinDoWsMoNoPoLy

    WinDoWsMoNoPoLy TS Rookie Posts: 252

    That is like the past 30 posts put into one. Try both, either may work.
    And formatting with a different program has nothing to do with "not being able to copy files from cd".
  5. alidabiri

    alidabiri TS Rookie Posts: 441

    look dude,
    she mentioned that she may have a bug or something. all i'm trying to do is get her machine completely clean. to fdisk and format, so it will clean any traces of any "bugs". :rolleyes:
  6. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Bear in mind that after the format (during XP install) it just tells you it's copying installation files to disk. It isn't neccessarily as simple as a problem with reading the file to be copied, it could be the writing part of the process. Theres more than one step here. file to memory.
    2.write file to disk.
    3.also probably verify as KateyLou has told us that it tells her the files have failed to copy.
    There could be a problem with the HDD, or even some other component causing the fault. To be honest, I don't know what to think of this and neither does my boss. I'll keep thinking though and in the meantime you could try using chkdsk from the repair option on the XP install.
    To do this:
    1.Do a startup as if you were going to install XP.
    2.When it reaches the page where it asks you if you want to continue and install a fresh copy of XP choose the repair option.
    3.This will drop you into a dos prompt.
    4.Type chkdsk and press enter.

    This might not help and forgive me if you've already tried this, but it's just a thought. If it's been replaced recently it's not inconcievable that the guy who did the install damaged your HDD.
    If you get nothing from chkdsk, you might try downloading some third-party(non-microsoft) diagnostic software that techspot will doubtlessly have in their downloads section.

    Soldier on. If we haven't solved it I'm sure someone who can will step in at some point with the solution.
  7. alidabiri

    alidabiri TS Rookie Posts: 441

    chkdsk should be done with either /f or /r

    /f fixes errors on the disk
    /r locates bad sectors and recovers readable information (implies /f).

    this could be a possibility.
    you may try also, instead of using windows, use dos to install xp.
    the command to invoke install is winnt32.exe. this file is on the xp cd. you can navigate to the xp cd in dos and enter winnt32.
    just curious:
    when you get an error message in copying files, what's the error message number? if any?
  8. alidabiri

    alidabiri TS Rookie Posts: 441

    more info on hal.dll (hardware abstraction layer).
    The missing or cannot find hal.dll, \windows\system32\hal.dll, or \winnt\system32\hal.dll error message may be experienced on a Microsoft Windows 2000 or Microsoft Windows XP system when the boot.ini becomes corrupted or when a user is attempting to dual boot a computer.

    this is why you should reformat your hdd first and then attempt to install it.
  9. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    When I first answered your post I was under the impression that you were trying to load XP from a Microsoft disk .
    Now that I see you are able to use the Original ? setup disks for Presario your problem is really based around incompatibility.
    The Setup files from Presario are not just a "reinstall partition" there are a number of Proprietary drivers , troubleshooting programs ,etc amongst other items. Dell HP and IBM will not Support any O/S upgrade not purchased from them.
    Did you confirm that the HDD you installed is recommended-compatible from Compac.
    If it is not it may still work but you will need to update the BIos/Setup utility from Compac to the latest version before attempting to load the O/S.
    According to the Website you should be able to upgrade these files from the Setup disks.
    Another way to install The O/S, is if you can partition the HDD with at least 2 partitions you can copy the "i386" file to the partition not being used for your O/S and install using the 'winnt.exe " command from a Boot disk , command prompt, directed to the files on the HDD .
    The bottom line for Manufacturers is $ and they make it in part by making it difficult for end users to upgrade themselves. They will not give you much assistance because you did not upgrade thru them.
    Worst case scenario for you would be to purchase a HDD direct from presario, if you cannot get the updates loaded on your disk.They have to cover their product then.
  10. alidabiri

    alidabiri TS Rookie Posts: 441

    liquidlen: Dell HP and IBM will not Support any O/S upgrade not purchased from them.
    I have to disagree with you on that one.

    i have upgraded may compaq and hp machines from factory os install to off the shelf retail or oem packages.

    you're correct, the disk that come with these machines, are not necessarily full xp os bootable version. at most they're recovery stuff. however, katie, as is said, has wiped everything clean off the disk. it's a new disk.
    so, an xp cd should load. i've said from the beginning, this is related to slimline cd-rom drives have problem with reading xp cd's. this is a know issue and microsoft knows about. and their solution is to use a full size cd-rom drive.
  11. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Either you are wrong or Dell /Hp have changed their policy in the last 6 months.I own 2 of each laptops purchased intermittently over the last 18 months. I got them direct for a good price.But I need XP pro, and in each case both companies stated that they will not Support/warranty a retail upgrade unless I purchased from them.You can confirm this for yourself or if I have a copy of their emails I will forward them to you.
    I NEVER said that Retail/OEM Will not work.
    However without their proprietary setup programs you will have some driver problems .
    The setup disks usually partition and load their small programs first and then load Windows .In fact the re-installation instructions for Kate's model describe this and they also go on to refer to some update file issues that can occur when re-installing XP . Her model was not designed for XP ,but it is compatible according to Compac, so she will need the Setup program updated.If you check at their site you will also see that they will sell her a new HDD with setup program already installed.Why do you think that is?
    Katey said she got to the reboot portion of the install that means her NEW HDD should be partitioned, but some driver/program etc is not allowing Windows to complete the install or the HDD is truely faulted.
    I only care that she is able to try ALL availible options she has in front of her before she has to spend more money to fix her problem.
  12. alidabiri

    alidabiri TS Rookie Posts: 441

    i'm sorry, len. i thought you were saying that the machine will not "support" other xp installs. all mis-understanding. you're right. the company and the help desk will not support oem or retail upgrade problem unless you purchased from them. in each case that i installed xp, i had download all the drivers from hp and compaq and dell's site and install them. those are not the problem now. the drive totally empty. and no drivers should interfere. she just can not copy the files. she gets copying errors. which is think is related to the cd-rom drive not being able to read, verify and copy the file to write to hdd. in any case, she doesn't need to "boot". winnt.exe or winnt32.exe wil do the same thing. i'm thinking if she boots with a win98 boot floppy and then fdisk, format, and install from xp cd. but i doubted. i think cd-rom is the problem and this is a known issue.
  13. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Kat.. Quotes..
    Then we hit payload- I get through the install and get to a windows screen! I see the hills! I must be close! Now it says needs to reboot and then I think I am all fine! Then the pain starts anew! The reboot brings me to a black screen with the message “Windows Root>/system32/hal.dll. file is missing...please install copy of file...."

    Ali....Forget it , everybody misreads a Post. As to Kate's problem I am not sure her CD is not writing to disk, look how far the install has progressed(re quote) It would be good for her to boot to the Start up disk(or a Win 98 boot disk) to see if it can read if there are files on the disk. If so she has more options.
    Also if the HDD is OK her Compac start up CD has a couple of programs that can run from the CD , including the ability to update the setup program , which BTW has newer drivers to deal with that Rom problem if that is the issue.
    Her machine has a Setup program update, dated mid 2002 I have a feeling it was designed/tested for Win 98/ ME(I'll bet her Setup disk is XP-no serpak). There are driver files at the Web for the former.
    It would explain why her setup disks are having a problem with the Rom.
    Anyway I hope she has some success and lets everyone know her progress.
  14. alidabiri

    alidabiri TS Rookie Posts: 441

    sounds cool, len. :)
    i think she should give the win-98 boot floppy a try:
    and fdisk and format totally. hal.dll (hardware abstraction layer) usuall happens when you have a corrupted boot.ini file or you have dual boot partition. (which you mabe right). some things are still on the hdd from a previous install or something).
  15. kirock

    kirock TS Rookie Posts: 1,221

    I think she might have given up on TS helping her, but this is more of a post to focus a few loose ends bc I think Liquid is on to something that has of yet not been discussed.

    But re-read the Katey's 1st post: A lot of missing files, not able to copy file, in short a lot of data corruption. So my first guess was bad/damaged CD and then maybe a hardware issue. So people said it was bad CD or the CD drive.
    But she has tried an external USB, and now even a new/different XP disk. She said this in her first post:
    I guess I have 2 questions to ask:
    My question to Liquid: Would this proprietary setup necessarily cause the symptoms of not being able to copy specific, yet random files?
    My question to alidabiri: If Katey used an external USB CD Rom drive would this not have fixed the reading issue?
  16. kateylou

    kateylou TS Rookie Topic Starter

    hey guys! I haven’t given up- just been busy trying all of your suggestions! I think I have had luck - I installed a xp cd from a friend (on the USB drive by the way) and it loaded with no file errors but when I got to entering my key it isn’t accepting it! I thought you said I could use any disk just my own licence number??? :( ---the thing is asking for my (friends) key off a yellow sticker…. But my key is on a blue holographic sticker?? Does this mean one of us (her) had the wrong set of disks???? This is consuming so much of my time and I really do appreciate all of the time you have all put into helping me! I can only hope that this thread will help others as well! Maybe their problems wont be as difficult as mine and the quality suggestions will work for them !!! hahahahhaha we can live in hope eh!
  17. kirock

    kirock TS Rookie Posts: 1,221

    I'm not really sure what happens now, but what I've read here at TS is that you can call the 1-800-M$ number and explain your copy is damaged blah blah blah and you installed from another disk, they will issue you an new #. Others here can give you more detail of the procedure I'm sure, stay tuned.

    Just to clarify your fix though: By using the 2nd (known good) XP CD AND using the external USB CD drive you were able to install XP no problems? Did you have to reformat/partition? (I'm pretty sure you did).
    So it really seems to have been a bad disk and maybe, also, probably a bad on-board CD drive? (God this was a long thread. :haha: )

    Take care and please stay tune for the final answer,
  18. kateylou

    kateylou TS Rookie Topic Starter

    Dear kirock,
    yes I am hoping that my problems are fixed - I did delete the partition and repartition and format the drive using fat32 as was suggested - luckily the laptop does recognise and use the USB cd drive without needing drivers ....

    but until I get a key that works and get further into the installtion I cannot be sure it is all good- as I did get to this point and a little further once before- I have literally tried over a dozen times and got to various stages of success and failure !

    So if you all do not give up on me I will let you know how it goes with my phone calls to MS - just waiting for their phones to be online here in AUS....
  19. danimur

    danimur TS Member Posts: 25


    I had also a problem like yours. I bought a brand new 160 GB WD S-Ata HDD and went throught the steps of partitioning, formatting and when I tried to install the system at 12% always said that my cd is not good and advised to change the cd because is scratched and so one, but the cd was good.

    I have tried with another copy of the disk and all was the same.

    I installed systems on other computers with the suposed scratched cd.

    Finally I concluded that the brand new HDD is faulty and I took it back.

    The men from the computer company, verified it, too
    He reached the same conclusion.
    He sent the HDD all way back to factory and had changed my faulty HDD.

    Perhaps after you check your memory, CD-ROM Drive, check the HDD, too.

    Good luck in your quest for the futureh
  20. kateylou

    kateylou TS Rookie Topic Starter



    I have been dancing a little jig!

    Now, before you all go I do have a couple more things you could all help with??

    If you don’t mind that is…….

    When I installed there were three files it said it cold not copy;


    How might i go about copying these to the hard drive now??? As windows seems a little unstable - I have had a couple of error messages on each reboot - such as CTF loader error etc…..

    Last thing I cant figure out is I have no sound…..

    I installed the music software that came with the laptop but still none- I will get straight off here onto HP but not holding my breath that that will help me so if there is another alternative post it up!

    +++++++ for TS help!

    +++ for MS phone operator who was most helpful in my dilemma

    --- for HP for their unhelpful, unconcerned attitude and especially for their convoluted website!

    A very happy (yet somewhat apprehensive) Katey-Lou
  21. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    Good stuff, now it just sounds like you've got some sound card drivers to install. I'll check the model of your machine from your first post and see if I can't find the URL to download them from for you (you'll probably need a whole load of other drivers, but they should be available from the same source).

    Just to clear up the whole restore partition thing we were debating. I'm currently using a HP laptop which we purchased a year ago along with another 17 of the same model. I did the install on them all and I did it my way. Before that we prepared three suites of 18 laptops each the year before. Same thing there.
  22. kirock

    kirock TS Rookie Posts: 1,221

    First thing you can try is open the run command line, Start/Run and type this:
    sfc /scannow (there is a space before the /). Have your XP cd handy.

    I found this info on 2 of the files, I'll keep looking for the third one:
    mdwmdmsp.dll; (company name RioPort)WMDM Service Provider driver for WMDM Drivers

    info on file mdwmdmsp.dll

    download for Nikedrv.sys
    S3/Diamond Multimedia Systems
    File Description: NikeDrv Usb Driver USB

    Getting close! ;)
  23. kateylou

    kateylou TS Rookie Topic Starter

    I got sound!
    I went to HP and downloaded an update from them and the installation said it failed but when I reboooted I had sound! so happy!
    the installation of updates/drivers/patches from HP all seem to freeze halfway through as does installing Office 2003 (genuine)--- so I am off to try Kirocks latest suggestions!
    at this point the thing is a little ustable but on!
    I am feeling tempted to use the HP recovery CD (it has a 3 disk restore set for when you have nothng and a 1 disk recovery to reset to "factory settings" if you mucked anything up with adding/removing programs?) what do you all think???
    I feel a bit worried about using it now that I am so close to having it all working in case it crashes the system or sets me back.........
  24. Lekki_Sheep

    Lekki_Sheep TS Rookie Posts: 135

    That sounds like a good idea. I mean even if it causes everything to fall over again you know how to get to where you're at at the moment. With laptops it's often a chore to find the right driver files and if you can get the restore to run you're likely to have a much more stable setup afterwards.
    Bear in mind that the restore disks are likely to contain all the drivers you need, so before you go doing a restore, you may want to try targeting your hardware installs to the cd-rom drive. It's also likely that HP have packaged the drivers in cabinet files or the like however so it may not work.
  25. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Your questions reflect exactly what I have experienced over a number of reloads on Laptops.I cannot give you the technical ways in which each brand (manufacturer's) use these setup programs to protect their market only that it is there.For example an old Tecra that a friend asked me to reload without the original setup disks.I had to use the download(Setup) Program(loaded on a 98 Boot disk) to boot the Laptop via it's Docking station.Then partition the HDD with this same Program (It created the small Partition Automatically and loaded itself on the HDD) I then had to use the Setup program(on the HDD) to start the O/S load (Retail Microsoft CD) to get a successful install of Windows.
    This whole procedure was Automatically done months later by a System disk this friend finally received from Tecra.We reloaded again with this disk because there were odd missing files (mostly DLL's and INI 's ) that would continue to crop up.The System disk load did not have these issues.
    My own HP will not run USB drives without problems unless the drivers are installed VIA the Setup program.
    OEM's can add there own files (this is their licensed right) they do this for a reason. You can bet their reasons do not involve the end user's interests First.
    I believe windows install CD's(Microsoft) cannot cover every machine configuration on the Planet.When it comes to LTP's I believe these CD's simply don't know what to install without some direction ( The OEM Setup program does this )

    I would ask Kate.. to post her HDD layout to see if that partition exists if it is not there then I believe it illustrates the point.The issues she is having is not the norm.
    I would suggest that if the USB HDD was able to load the O/S ,she should re-install with the setup disks . If they are floppys , she can make a bootable cd with the files on them , and boot with the USB drive., It sounds like she was able to boot to the LTP with it.
    I know she has had a frustrating time , however in the long run her machine's best opportunity to run well, will entail being loaded the way it was Designed.
    Like it or not.
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