Solved Trouble with IE, Edge and Chrome
- Thread starter cjanien
- Start date
Broni
Posts: 56,041 +516
Reset Internet Explorer.
https://support.microsoft.com/en-us/kb/923737
https://support.microsoft.com/en-us/kb/923737
That worked! Thank you for all of your help. I thought I was going to have to reload everything.
After looking at all of my log files do you have any suggestions for speed or security? I'd like to get rid of some items like Dropbox. Is that just a matter of uninstalling or do you need to do more to get references out of the registry?
Thanks again!!
After looking at all of my log files do you have any suggestions for speed or security? I'd like to get rid of some items like Dropbox. Is that just a matter of uninstalling or do you need to do more to get references out of the registry?
Thanks again!!
I repeatedly have this snag when browsing. In fact it just happened again. I was looking at an email from the NY Times. I clicked the link for an article. A browser window opens but there is a message that the page cannot be found. If I refresh the page the article appears. This was not happening prior to the infection. Any idea what is happening? Is it of concern?
Broni
Posts: 56,041 +516
Uninstall whatever you don't need. No need to play with registry.
Which browser is slow?
Meanwhile, last scans...
Download Security Check from here or here and save it to your Desktop.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Download Sophos Free Virus Removal Tool and save it to your desktop.
Which browser is slow?
Meanwhile, last scans...
- Double-click SecurityCheck.exe
- Follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run
Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
- Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
- Double click on TFC.exe to run the program.
- Click on Start button to begin cleaning process.
- TFC will close all running programs, and it may ask you to restart computer.
- Double click the icon and select Run
- Click Next
- Select I accept the terms in this license agreement, then click Next twice
- Click Install
- Click Finish to launch the program
- Once the virus database has been updated click Start Scanning
- If any threats are found click Details, then View log file... (bottom left hand corner)
- Copy and paste the results in your reply
- Close the Notepad document, close the Threat Details screen, then click Start cleanup
- Click Exit to close the program
Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Spyder5Elite
SpyderCheckr
SpyderPRINT
Secunia PSI (3.0.0.9016)
Java 8 Update 171
Java version 32-bit out of Date!
Google Chrome (66.0.3359.139)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
Windows Defender MSASCuiL.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Spyder5Elite
SpyderCheckr
SpyderPRINT
Secunia PSI (3.0.0.9016)
Java 8 Update 171
Java version 32-bit out of Date!
Google Chrome (66.0.3359.139)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
Windows Defender MSASCuiL.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
Farbar Service Scanner Version: 27-01-2016
Ran by CCJ (administrator) on 14-05-2018 at 00:02:01
Running from "C:\Users\CCJ\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Security Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Ran by CCJ (administrator) on 14-05-2018 at 00:02:01
Running from "C:\Users\CCJ\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Security Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Farbar Service Scanner Version: 27-01-2016
Ran by CCJ (administrator) on 14-05-2018 at 00:03:49
Running from "C:\Users\CCJ\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Security Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Ran by CCJ (administrator) on 14-05-2018 at 00:03:49
Running from "C:\Users\CCJ\Desktop"
Microsoft Windows 10 Pro (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
Windows Firewall:
=============
Firewall Disabled Policy:
==================
System Restore:
============
System Restore Policy:
========================
Security Center:
============
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
Windows Autoupdate Disabled Policy:
============================
Windows Defender:
==============
Other Services:
==============
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
**** End of log ****
Getting user folders.
Stopping running processes.
Emptying Temp folders.
User: All Users
User: CCJ
->Temp folder emptied: 6729603 bytes
->Temporary Internet Files folder emptied: 245432 bytes
->Java cache emptied: 17547544 bytes
->Google Chrome cache emptied: 11464759 bytes
->Flash cache emptied: 3070 bytes
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default.migrated
User: DefaultAppPool
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Public
->Temp folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 8907441 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 1079 bytes
Emptying RecycleBin. Do not interrupt.
RecycleBin emptied: 0 bytes
Process complete!
Total Files Cleaned = 43.00 mb
Stopping running processes.
Emptying Temp folders.
User: All Users
User: CCJ
->Temp folder emptied: 6729603 bytes
->Temporary Internet Files folder emptied: 245432 bytes
->Java cache emptied: 17547544 bytes
->Google Chrome cache emptied: 11464759 bytes
->Flash cache emptied: 3070 bytes
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Default.migrated
User: DefaultAppPool
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: Public
->Temp folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 8907441 bytes
%systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 1079 bytes
Emptying RecycleBin. Do not interrupt.
RecycleBin emptied: 0 bytes
Process complete!
Total Files Cleaned = 43.00 mb
2018-05-14 05:13:24.246 Sophos Virus Removal Tool version 2.6.1
2018-05-14 05:13:24.246 Copyright (c) 2009-2017 Sophos Limited. All rights reserved.
2018-05-14 05:13:24.246 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
2018-05-14 05:13:24.246 Windows version 6.2 SP 0.0 build 9200 SM=0x100 PT=0x1 WOW64
2018-05-14 05:13:24.246 Checking for updates...
2018-05-14 05:13:24.277 Update progress: proxy server not available
2018-05-14 05:13:36.106 Option all = no
2018-05-14 05:13:36.106 Option recurse = yes
2018-05-14 05:13:36.106 Option archive = no
2018-05-14 05:13:36.106 Option service = yes
2018-05-14 05:13:36.106 Option confirm = yes
2018-05-14 05:13:36.106 Option sxl = yes
2018-05-14 05:13:36.106 Option max-data-age = 35
2018-05-14 05:13:36.106 Option vdl-logging = yes
2018-05-14 05:13:36.106 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2018-05-14 05:13:36.106 Machine ID: ae0daff2d1c8418b8f57be83e64ea818
2018-05-14 05:13:36.106 Component SVRTcli.exe version 2.6.1
2018-05-14 05:13:36.106 Component control.dll version 2.6.1
2018-05-14 05:13:36.106 Component SVRTservice.exe version 2.6.1
2018-05-14 05:13:36.106 Component engine\osdp.dll version 1.44.1.2286
2018-05-14 05:13:36.106 Component engine\veex.dll version 3.68.6.2286
2018-05-14 05:13:36.106 Component engine\savi.dll version 9.0.7.2286
2018-05-14 05:13:36.121 Component rkdisk.dll version 1.5.31.1
2018-05-14 05:13:36.121 Version info: Product version 2.6.1
2018-05-14 05:13:36.121 Version info: Detection engine 3.68.6
2018-05-14 05:13:36.121 Version info: Detection data 5.46
2018-05-14 05:13:36.121 Version info: Build date 11/28/2017
2018-05-14 05:13:36.121 Version info: Data files added 746
2018-05-14 05:13:36.121 Version info: Last successful update (not yet updated)
2018-05-14 05:13:54.107 Downloading updates...
2018-05-14 05:13:54.107 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path= baseVersion= [included from product IDE547 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE549 LATEST path= baseVersion= [included from product IDE548 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE549 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE549 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE550 LATEST path= baseVersion= [included from product IDE549 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE550 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE550 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE551 LATEST path= baseVersion= [included from product IDE550 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE551 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE551 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE552 LATEST path= baseVersion= [included from product IDE551 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE552 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE552 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE553 LATEST path= baseVersion= [included from product IDE552 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE553 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE553 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.404 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2018-05-14 05:13:54.404 Update progress: [I19463] Product download size 178991033 bytes
2018-05-14 05:13:58.623 Update progress: [I19463] Syncing product IDE547 LATEST path=
2018-05-14 05:13:58.623 Update progress: [I19463] Product download size 4521286 bytes
2018-05-14 05:14:00.045 Update progress: [I19463] Syncing product IDE548 LATEST path=
2018-05-14 05:14:00.045 Update progress: [I19463] Product download size 3541768 bytes
2018-05-14 05:14:01.358 Update progress: [I19463] Syncing product IDE549 LATEST path=
2018-05-14 05:14:01.358 Update progress: [I19463] Product download size 4830037 bytes
2018-05-14 05:14:02.733 Update progress: [I19463] Syncing product IDE550 LATEST path=
2018-05-14 05:14:02.733 Update progress: [I19463] Product download size 2760469 bytes
2018-05-14 05:14:03.702 Update progress: [I19463] Syncing product IDE551 LATEST path=
2018-05-14 05:14:03.702 Update progress: [I19463] Product download size 2676611 bytes
2018-05-14 05:14:09.140 Update progress: [I19463] Syncing product IDE552 LATEST path=
2018-05-14 05:14:09.140 Update progress: [I19463] Product download size 2324998 bytes
2018-05-14 05:14:20.453 Update progress: [I19463] Syncing product IDE553 LATEST path=
2018-05-14 05:14:20.531 Installing updates...
2018-05-14 05:14:21.359 Error level 1
2018-05-14 05:14:34.126 Update successful
2018-05-14 05:14:44.689 Option all = no
2018-05-14 05:14:44.689 Option recurse = yes
2018-05-14 05:14:44.689 Option archive = no
2018-05-14 05:14:44.689 Option service = yes
2018-05-14 05:14:44.689 Option confirm = yes
2018-05-14 05:14:44.689 Option sxl = yes
2018-05-14 05:14:44.689 Option max-data-age = 35
2018-05-14 05:14:44.689 Option vdl-logging = yes
2018-05-14 05:14:44.705 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2018-05-14 05:14:44.705 Machine ID: ae0daff2d1c8418b8f57be83e64ea818
2018-05-14 05:14:44.705 Component SVRTcli.exe version 2.6.1
2018-05-14 05:14:44.705 Component control.dll version 2.6.1
2018-05-14 05:14:44.705 Component SVRTservice.exe version 2.6.1
2018-05-14 05:14:44.705 Component engine\osdp.dll version 1.44.1.2286
2018-05-14 05:14:44.705 Component engine\veex.dll version 3.68.6.2286
2018-05-14 05:14:44.705 Component engine\savi.dll version 9.0.7.2286
2018-05-14 05:14:44.705 Component rkdisk.dll version 1.5.31.1
2018-05-14 05:14:44.705 Version info: Product version 2.6.1
2018-05-14 05:14:44.705 Version info: Detection engine 3.68.6
2018-05-14 05:14:44.705 Version info: Detection data 5.46
2018-05-14 05:14:44.705 Version info: Build date 11/28/2017
2018-05-14 05:14:44.705 Version info: Data files added 905
2018-05-14 05:14:44.705 Version info: Last successful update 5/14/2018 1:14:34 AM
2018-05-14 07:49:21.280 Could not open C:\hiberfil.sys
2018-05-14 08:09:49.284 Could not open C:\swapfile.sys
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{c3610261-56e6-11e8-a463-00219b2b0fc7}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{d33267d9-50f9-11e8-a45a-00219b2b0fc7}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:52:51.113 Could not open C:\Windows\System32\config\BBI
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SAM
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SECURITY
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file E:\Dell_C Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file E:\Dell_C Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file E:\Sony_D Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file E:\Sony_D Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2018-05-14 11:29:24.742 Could not open LOGICAL:0007:00000000
2018-05-14 11:29:24.774 Could not open H:\
2018-05-14 11:29:24.789 Could not open LOGICAL:0008:00000000
2018-05-14 11:29:24.820 Could not open I:\
2018-05-14 11:29:24.836 Could not open LOGICAL:0009:00000000
2018-05-14 11:29:24.867 Could not open J:\
2018-05-14 11:29:24.899 Could not open LOGICAL:000A:00000000
2018-05-14 11:29:24.930 Could not open K:\
2018-05-14 11:29:25.524 Could not open PHYSICAL:0082:0000:0000:0001
2018-05-14 11:29:25.539 Could not open PHYSICAL:0083:0000:0000:0001
2018-05-14 11:29:25.539 Could not open PHYSICAL:0084:0000:0000:0001
2018-05-14 11:29:25.555 Could not open PHYSICAL:0085:0000:0000:0001
2018-05-14 11:29:25.555 The following items will be cleaned up:
2018-05-14 11:29:25.555 Mal/Generic-S
2018-05-14 05:13:24.246 Copyright (c) 2009-2017 Sophos Limited. All rights reserved.
2018-05-14 05:13:24.246 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
2018-05-14 05:13:24.246 Windows version 6.2 SP 0.0 build 9200 SM=0x100 PT=0x1 WOW64
2018-05-14 05:13:24.246 Checking for updates...
2018-05-14 05:13:24.277 Update progress: proxy server not available
2018-05-14 05:13:36.106 Option all = no
2018-05-14 05:13:36.106 Option recurse = yes
2018-05-14 05:13:36.106 Option archive = no
2018-05-14 05:13:36.106 Option service = yes
2018-05-14 05:13:36.106 Option confirm = yes
2018-05-14 05:13:36.106 Option sxl = yes
2018-05-14 05:13:36.106 Option max-data-age = 35
2018-05-14 05:13:36.106 Option vdl-logging = yes
2018-05-14 05:13:36.106 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2018-05-14 05:13:36.106 Machine ID: ae0daff2d1c8418b8f57be83e64ea818
2018-05-14 05:13:36.106 Component SVRTcli.exe version 2.6.1
2018-05-14 05:13:36.106 Component control.dll version 2.6.1
2018-05-14 05:13:36.106 Component SVRTservice.exe version 2.6.1
2018-05-14 05:13:36.106 Component engine\osdp.dll version 1.44.1.2286
2018-05-14 05:13:36.106 Component engine\veex.dll version 3.68.6.2286
2018-05-14 05:13:36.106 Component engine\savi.dll version 9.0.7.2286
2018-05-14 05:13:36.121 Component rkdisk.dll version 1.5.31.1
2018-05-14 05:13:36.121 Version info: Product version 2.6.1
2018-05-14 05:13:36.121 Version info: Detection engine 3.68.6
2018-05-14 05:13:36.121 Version info: Detection data 5.46
2018-05-14 05:13:36.121 Version info: Build date 11/28/2017
2018-05-14 05:13:36.121 Version info: Data files added 746
2018-05-14 05:13:36.121 Version info: Last successful update (not yet updated)
2018-05-14 05:13:54.107 Downloading updates...
2018-05-14 05:13:54.107 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path= baseVersion= [included from product IDE547 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE549 LATEST path= baseVersion= [included from product IDE548 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE549 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE549 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE550 LATEST path= baseVersion= [included from product IDE549 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE550 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE550 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE551 LATEST path= baseVersion= [included from product IDE550 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE551 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE551 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE552 LATEST path= baseVersion= [included from product IDE551 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE552 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE552 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I49502] sdds.data0910.xml: found supplement IDE553 LATEST path= baseVersion= [included from product IDE552 LATEST path=]
2018-05-14 05:13:54.107 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE553 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE553 LATEST path=
2018-05-14 05:13:54.107 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2018-05-14 05:13:54.404 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2018-05-14 05:13:54.404 Update progress: [I19463] Product download size 178991033 bytes
2018-05-14 05:13:58.623 Update progress: [I19463] Syncing product IDE547 LATEST path=
2018-05-14 05:13:58.623 Update progress: [I19463] Product download size 4521286 bytes
2018-05-14 05:14:00.045 Update progress: [I19463] Syncing product IDE548 LATEST path=
2018-05-14 05:14:00.045 Update progress: [I19463] Product download size 3541768 bytes
2018-05-14 05:14:01.358 Update progress: [I19463] Syncing product IDE549 LATEST path=
2018-05-14 05:14:01.358 Update progress: [I19463] Product download size 4830037 bytes
2018-05-14 05:14:02.733 Update progress: [I19463] Syncing product IDE550 LATEST path=
2018-05-14 05:14:02.733 Update progress: [I19463] Product download size 2760469 bytes
2018-05-14 05:14:03.702 Update progress: [I19463] Syncing product IDE551 LATEST path=
2018-05-14 05:14:03.702 Update progress: [I19463] Product download size 2676611 bytes
2018-05-14 05:14:09.140 Update progress: [I19463] Syncing product IDE552 LATEST path=
2018-05-14 05:14:09.140 Update progress: [I19463] Product download size 2324998 bytes
2018-05-14 05:14:20.453 Update progress: [I19463] Syncing product IDE553 LATEST path=
2018-05-14 05:14:20.531 Installing updates...
2018-05-14 05:14:21.359 Error level 1
2018-05-14 05:14:34.126 Update successful
2018-05-14 05:14:44.689 Option all = no
2018-05-14 05:14:44.689 Option recurse = yes
2018-05-14 05:14:44.689 Option archive = no
2018-05-14 05:14:44.689 Option service = yes
2018-05-14 05:14:44.689 Option confirm = yes
2018-05-14 05:14:44.689 Option sxl = yes
2018-05-14 05:14:44.689 Option max-data-age = 35
2018-05-14 05:14:44.689 Option vdl-logging = yes
2018-05-14 05:14:44.705 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2018-05-14 05:14:44.705 Machine ID: ae0daff2d1c8418b8f57be83e64ea818
2018-05-14 05:14:44.705 Component SVRTcli.exe version 2.6.1
2018-05-14 05:14:44.705 Component control.dll version 2.6.1
2018-05-14 05:14:44.705 Component SVRTservice.exe version 2.6.1
2018-05-14 05:14:44.705 Component engine\osdp.dll version 1.44.1.2286
2018-05-14 05:14:44.705 Component engine\veex.dll version 3.68.6.2286
2018-05-14 05:14:44.705 Component engine\savi.dll version 9.0.7.2286
2018-05-14 05:14:44.705 Component rkdisk.dll version 1.5.31.1
2018-05-14 05:14:44.705 Version info: Product version 2.6.1
2018-05-14 05:14:44.705 Version info: Detection engine 3.68.6
2018-05-14 05:14:44.705 Version info: Detection data 5.46
2018-05-14 05:14:44.705 Version info: Build date 11/28/2017
2018-05-14 05:14:44.705 Version info: Data files added 905
2018-05-14 05:14:44.705 Version info: Last successful update 5/14/2018 1:14:34 AM
2018-05-14 07:49:21.280 Could not open C:\hiberfil.sys
2018-05-14 08:09:49.284 Could not open C:\swapfile.sys
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{c3610261-56e6-11e8-a463-00219b2b0fc7}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:09:49.378 Could not open C:\System Volume Information\{d33267d9-50f9-11e8-a45a-00219b2b0fc7}{3808876b-c176-4e48-b7ae-04046e6cc752}
2018-05-14 08:52:51.113 Could not open C:\Windows\System32\config\BBI
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SAM
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SECURITY
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2018-05-14 08:52:51.160 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file E:\Dell_C Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file E:\Dell_C Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 09:33:37.228 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file E:\Sony_D Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file E:\Sony_D Drive OLD BACKUP\Program Files\Common Files\Smarthome\Device Manager\Updater.exe
2018-05-14 10:41:24.231 >>> Virus 'Mal/Generic-S' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2018-05-14 11:29:24.742 Could not open LOGICAL:0007:00000000
2018-05-14 11:29:24.774 Could not open H:\
2018-05-14 11:29:24.789 Could not open LOGICAL:0008:00000000
2018-05-14 11:29:24.820 Could not open I:\
2018-05-14 11:29:24.836 Could not open LOGICAL:0009:00000000
2018-05-14 11:29:24.867 Could not open J:\
2018-05-14 11:29:24.899 Could not open LOGICAL:000A:00000000
2018-05-14 11:29:24.930 Could not open K:\
2018-05-14 11:29:25.524 Could not open PHYSICAL:0082:0000:0000:0001
2018-05-14 11:29:25.539 Could not open PHYSICAL:0083:0000:0000:0001
2018-05-14 11:29:25.539 Could not open PHYSICAL:0084:0000:0000:0001
2018-05-14 11:29:25.555 Could not open PHYSICAL:0085:0000:0000:0001
2018-05-14 11:29:25.555 The following items will be cleaned up:
2018-05-14 11:29:25.555 Mal/Generic-S
I primarily use IE 11 and MS Edge. After resetting IE it is running much better. I am getting a few msgs that a site cannot be found and need to hit the reload button to get the site. However it is happening perhaps 10% of the time vs 100% prior to reset.
Sorry it took so long to get back to you. I'm not sure Sophos ran completely the first time (it only took a few minutes and I did not see a log file). I reran it and it took several hours to scan a 6TB drive and a 1TB SSD.
Sorry it took so long to get back to you. I'm not sure Sophos ran completely the first time (it only took a few minutes and I did not see a log file). I reran it and it took several hours to scan a 6TB drive and a 1TB SSD.
Broni
Posts: 56,041 +516
Your computer is clean
1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
Once finished a logfile will be created. You don't have to attach it to your next reply.
2. Make sure Windows Updates are current.
3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")
5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).
7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642
1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download
Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
- Activate UAC (optional; some users prefer to keep it off)
- Remove disinfection tools
- Create registry backup
- Purge System Restore
- Reset system settings
Once finished a logfile will be created. You don't have to attach it to your next reply.
2. Make sure Windows Updates are current.
3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!
4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")
5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.
6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).
7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.
8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.
9. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642
Did all of the above. Internet access seems a little bit sluggish pulling up pages and perhaps 10% of the times IE cannot locate a page on the first try. I will talk to my ISP about that. Otherwise everything seems to be working with no miss direction as before.
Thank you so much for your help. I have gotten assistance in the past from you and your colleagues, and you have never failed to solve my malware problems! You're the go to guys (and gals?) when it comes to these complex problems. So thank you for everything you do support our machines.
Regards,
Chris
Thank you so much for your help. I have gotten assistance in the past from you and your colleagues, and you have never failed to solve my malware problems! You're the go to guys (and gals?) when it comes to these complex problems. So thank you for everything you do support our machines.
Regards,
Chris
Broni
Posts: 56,041 +516
https://www.tenforums.com/general-support/19968-win10-desktop-icons-rearranging-boot-2.html
You will need to read all the Posts and select which one applies to your needs.
Good luck and stay safe
You will need to read all the Posts and select which one applies to your needs.
Good luck and stay safe
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