Two different bsod, slow computer

By FAWAZNAWAF ยท 12 replies
Mar 25, 2008
  1. i got no audio first
    it was grayed out
    restarted then audio came but then got bsod of driver less than or equal to
    fixed that in another forum since it was due to sppedbit video accelerator
    after that computer was slow and got repeated bsod od faulty driver
    they asked to also post here
    please see the logs of hijack it combofix and the mini dumps now point to a BugCheck C4, {3c, 618, 82a90e70, 0}

    Probably caused by : SPBBCDrv.sys (SPBBCDrv+4ce1e)
    but i have done nothing so far with norton recently
    online scan ok
    root hub scan ok
    avg ok
    rest all i have followed the instructions and cleared out anything as needed
    please tell me if it is anything malware related
  2. Matthew

    Matthew TechSpot Staff Posts: 5,332   +101

  3. kritius

    kritius TS Guru Posts: 2,084

    Looking over now, will post back later.


    Is your Norton functioning ok? What I mean is, is it updating ok?

    Run HJT and select do a system scan only,
    Close all browser windows including this one,
    Put a check next to the following entries and select fix checked.

    O16 - DPF: {CAFEEFAC-0014-0001-0000-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -


    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.

    Also what are all the Yahoo! widgets that you have installed?

    FAWAZNAWAF TS Rookie Topic Starter Posts: 21

    yes norton is updating
    today i have not got any bsod and the computer is faster compared to yesterday
    i have done the things u asked me to clean using hijack and i am attaching the log of the online scan i will be seeing if anyone replies by tomorrow otherwise thanks to all those that tried to help since i am going out of station for 40 days and can only post further logs after returning thank you
  5. kritius

    kritius TS Guru Posts: 2,084

    Ok then,

    Boot into safe mode and show all hidden files and folders,
    Navigate to the following areas and delete the following.

    E:\New Folder\system\Windows Password v2.1<------------Delete this folder
    E:\New Folder\Desktop\Vista Anthracite Pack v1.31.EXE<------------Delete this file
    E:\New Folder\Desktop\Screen Saver<----------------Delete this folder
    D:\Program Files\Magentic\bin\Magentic_Install.exe<-----------------Delete this file
    D:\Program Files\IncrediMail\bin\IncrediMail_Install.exe<---------------Delete this file
    C:\Documents and Settings\Free User\.housecall6.6\Quarantine<-----------Delete everything in this folder
    C:\Documents and Settings\Free User\Desktop\backups\backup-20080325-194223-800.dll<----------------------delete this file

    Delete everything to do with Housecall on your computer,

    Please download OTMoveIt2 and save it to desktop.
    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    After this run the kaspersky scan again and post the log back.

    FAWAZNAWAF TS Rookie Topic Starter Posts: 21

    I have deleted all as per your instructions
    thanks now kaspersky is clean
    for the past 2 days no more bsod thanks for your help
    i am leaving out of station if my computer gives any more problems ill post a new thread
    thanks everyone
  7. kritius

    kritius TS Guru Posts: 2,084

    If you want to post a fresh HJT and Kaspersky log then ill take a look.

    If not good luck, glad we helped.

    Ok then you appear to be all clean, here are some simple steps to help you keep your computer clean and secure:

    Now we can remove all the tools that we used.

    Please download OTMoveIt2 and save it to desktop.
    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

    Happy surfing and stay clean!

    FAWAZNAWAF TS Rookie Topic Starter Posts: 21

    thanks alot

    hi again
    thanks for your reply i am posting the hjt and kaspersky log
    again i ran kaspersky it says 1 virus at the restore point but i have removed all previous restore points as u have said please tell me if there is anything else to remove
    i have spybot and all that rest of the steps ill thoroughy look through when i return thanks again just tell me if logs are clean i will check up later from my hometown
    thanks alot again
  9. kritius

    kritius TS Guru Posts: 2,084

    I would redownload the latest update of Java,

    Dont know why that is still in the system restore point, but unless its activated then it should be ok, its more than likely just a false positive.

    Try another online scan and see what it sees.

    Place a shortcut to Panda ActiveScan on your desktop.

    Reboot back into Windows and click the Panda ActiveScan shortcut.
    • Once you are on the Panda site click the Scan your PC button
    • A new window will the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on Local Disks to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
    Post the contents of the Panda scan report.

    you should be ok though.

    FAWAZNAWAF TS Rookie Topic Starter Posts: 21

    i reloaded java
    however when i try to run panda activscan i am unable to
    no new window turns up tp start the scan
  11. kritius

    kritius TS Guru Posts: 2,084

    Never mind then, use Housecall from the 15 steps.

    It really is just as a precaution though, the entry cant do anything sitting in system restore.

    Computer still running ok?

    FAWAZNAWAF TS Rookie Topic Starter Posts: 21

    yes computer is fine
    thanks alot for your help
    will run housecall
    thanks again
  13. kritius

    kritius TS Guru Posts: 2,084

    No problem, if you have any problems then let me know.
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