Unexpected shutdown

[Eil Salerud]

Hi, I've got a cloud server that has unexpectedly shutdown twice now in less then a week and I've never had problems with it before. As it is a cloud server I can not remove RAM/ dust it etc.

After rebooting the server this is the error windows gives me;

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1053

Additional information about the problem:
BCCode: dead
BCP1: FFFFF8000135A970
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 274_3

I've attached both minidumps, had to zip them thou as -dmp was not an allowed extension.

Would appreciate all help I can get on this as these unexpected shutdowns interrupt my services towards customers.

/Emil Salerud

 

[Tmagic650]

http://support.citrix.com/article/CTX130768
A Citrix driver is causing the BSOD's

 

[Eil Salerud]

Hi and thanks for the answer, I got the same answer from another source so I just updated the Citrix driver and hopefully it will work now.

Thanks again for the reply.

/Emil Salerud

 

[Tmagic650]

Thanks for coming by