Hey everyone, long story short I have a custom gaming PC that's only about 3 months old running Win10. Every night I power it down and boot up once I'm ready to use it again. However, when I booted it up one day, all of my USB ports were not functioning. Therefore I couldn't log in to my computer or troubleshoot at all. I discovered a PS/2 port on my PC and hooked up a keyboard to it which let me gain access. I ended up booting a restore point from a week prior and everything worked fine once again. This problem became more and more frequent until I decided to reinstall Win10. Even after the reinstalls the issue persisted (mainly after Microsoft updates).
I then thought that my startup disc may be flawed so I formatted a USB with the more current version of Win10 and installed that on the PC. This worked for a few weeks but now I am having the problem yet again. I've tried everything I can think of, but nothing works. I'm inclined to say that it is a software and not hardware issue mainly because the ports stop functioning once Windows begins to load in and they work perfectly fine when in Bios. Has anyone encountered this issue or could give me some possible solution? It would be very much appreciated. If I'm missing any details that may be relevant please let me know. Thank you!
Also here are my specs for reference:
- [6-Port] NZXT Internal USB Expansion System
- Processor 1 x Intel® Core™ i7-6800K Processor (6x 3.40GHz/15MB L3 Cache) - Intel® Core™ i7-6800K w/ Intel Performance Tuning Protection
- Memory 1 x 16 GB [8 GB X2] DDR4-2400 Memory Module - Corsair Vengeance LPX
- Video Card 1 x NVIDIA GeForce GTX 1070 - 8GB - EVGA Superclocked - Single Card
- Primary Hard Drive 1 x 240 GB Intel 730 Overclocked SSD -- Read: 550MB/s, Wrtie: 470MB/s - Single Drive
- Data Hard Drive 1 x 2 TB HARD DRIVE -- 64MB Cache, 7200rpm, 6.0Gb/s - Single Drive
I then thought that my startup disc may be flawed so I formatted a USB with the more current version of Win10 and installed that on the PC. This worked for a few weeks but now I am having the problem yet again. I've tried everything I can think of, but nothing works. I'm inclined to say that it is a software and not hardware issue mainly because the ports stop functioning once Windows begins to load in and they work perfectly fine when in Bios. Has anyone encountered this issue or could give me some possible solution? It would be very much appreciated. If I'm missing any details that may be relevant please let me know. Thank you!
Also here are my specs for reference:
- [6-Port] NZXT Internal USB Expansion System
- Processor 1 x Intel® Core™ i7-6800K Processor (6x 3.40GHz/15MB L3 Cache) - Intel® Core™ i7-6800K w/ Intel Performance Tuning Protection
- Memory 1 x 16 GB [8 GB X2] DDR4-2400 Memory Module - Corsair Vengeance LPX
- Video Card 1 x NVIDIA GeForce GTX 1070 - 8GB - EVGA Superclocked - Single Card
- Primary Hard Drive 1 x 240 GB Intel 730 Overclocked SSD -- Read: 550MB/s, Wrtie: 470MB/s - Single Drive
- Data Hard Drive 1 x 2 TB HARD DRIVE -- 64MB Cache, 7200rpm, 6.0Gb/s - Single Drive