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USB Keyboard Stopped Working

By JohnnyAZ ยท 17 replies
Feb 18, 2018
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  1. Windows 10 HP desktop keyboard just stopped working on Friday. When I plug the keyboard into the USB port (tried all ports, front and back), PC bings, says keyboard is installed, shows under device manager but no typing, no Number or Cap Lock lights. Keyboard doesn't light up on reboot or re installation. Same results with 2 other keyboards. Mouse is wireless and works fine.
     
  2. learninmypc

    learninmypc TS Evangelist Posts: 8,535   +555

    Keyboard make & model?
     
  3. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    The pc and keyboard are HP. Unknown model #. All other USB devices (2 printers, wireless mouse) working fine in all ports.
     
    Last edited: Feb 18, 2018
  4. learninmypc

    learninmypc TS Evangelist Posts: 8,535   +555

    Still going to need more info.
     
  5. holdum323

    holdum323 Banned Posts: 1,724   +455

  6. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    Thanks. I was at that HP page yesterday and nothing they recommended helps. The weird thing is the PC recognizes the USB keyboards when plugged in but they don't seem to be getting power. None of them in any of the ports. Yet other devices work fine in those ports.
     
  7. learninmypc

    learninmypc TS Evangelist Posts: 8,535   +555

    Sounds like a faulty keyboard.
     
  8. holdum323

    holdum323 Banned Posts: 1,724   +455

  9. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,613   +984

    Can you try a PS/2 keyboard? Any indication that you might have started an 'on screen' keyboard (https://en.wikipedia.org/wiki/Virtual_keyboard) which overrides the USB one?

    SImilar was fixed by going to Device Manager and change VIEW to see hidden - remove hidden USBs and reboot.
     
    holdum323 and learninmypc like this.
  10. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    As I stated in my original post the problem is happening with 2 other USB keyboards. There is no PS/2 port on this pc. Now the same thing is happening with the USB wireless mouse. I've unplugged the printer and re-plugged it into every USB port and it works. When I plug the keyboard or mouse the PC states it is installing the drivers, then the drivers are installed but nothing. No lights or movement. Yesterday was the first time I knew about the onscreen keyboard so no it couldn't have been started.
     
  11. needforsuv

    needforsuv TS Member Posts: 23

    Try plugging a hard drive or other high power device in the PORTs are see if they work
    (Wired OPTICAL mouse with LED, RGB Keyboards, etc)
    I've had power problems with 2 computers before and usually you can fix it by using PS2 controls OR using a POWERED USB HUB
    Is you PC a cheap one? like BELOW i7 (4C8T) with a B series motherboard or a CHEAP motherboard?
    How old is it? If its more than 1 or 2 years old it could be that the power isn't being delivered to you devices properly.
    To rule you USB power problems GET A POWERED USB HUB and plug everything into in and THEN plug the hub into the PC. It may take a while for everything to do stuff because 2 power sources but it should work in the end.
    IF NOT then take it in BUT they'll probably say it's drivers and if that doesn't fix it get a BETTER computer
     
    Cycloid Torus likes this.
  12. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,613   +984

    You can still check Device Manager with the VIEW tab set to 'show hidden'. This would help you discover if you have multiple 'not currently attached' devices defined for each of your ports and which need to be weeded out.

    "Yesterday was the first time I knew about the onscreen keyboard so no it couldn't have been started." ==> and, of course, no one has access to your computer so there couldn't be a prank. Same goes for malware, right?

    Last night, I was wiping a pile of old HDDs prior to donating them. Seemed as though there were a lot of them which had failed while on the shelf...then I realized the SATA connection had worked loose at the motherboard. Funny about how simple problems can make things look broken.
     
    holdum323 likes this.
  13. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    Thanks for all the help. Hate to say it but the problem was solved by someone in a different forum.
     
  14. needforsuv

    needforsuv TS Member Posts: 23

    DO ENLIGHTEN us on the solutions please
     
    Cycloid Torus and holdum323 like this.
  15. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    I held the Power Button for 5 seconds until the computer completely shut off.
    I turned the computer back on and as soon as rotating loading circle appeared I held the Power Button until the computer shut off.
    I did this 2 more times until the Preparing Automatic Repair screen appeared.
    When the computer booted to the Automatic Repair screen, I clicked Advanced Options, and then Troubleshoot. From there I chose Repair Startup Files and when the pc rebooted everything worked great.
     
    Cycloid Torus likes this.
  16. holdum323

    holdum323 Banned Posts: 1,724   +455

  17. JohnnyAZ

    JohnnyAZ TS Rookie Topic Starter

    I could swear it said Repair Startup Files but I could be wrong. I'd have to go back to my mothers and attempt to do it again to verify it since it was her pc that was screwed up..
     
  18. holdum323

    holdum323 Banned Posts: 1,724   +455

    Hi N/P Thanks for your reply. The on-off 3 times on W10 takes you into the Advanced Startup mode. There are several options there to try to recover your PC. I wanted to post that for others reading your thread. The good thing is that you were able to solve your problem.
     

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