Very long story cut short. On my HP ENVY TouchSmart Ultrabook 4, (Laptop) I got from a friend, I reset it to factory settings. In the process of setting it up, I evidently removed a USB flashdrive improperly & got a pop up notifying me. Yes, I had a post about it but requested it be deleted since I was resetting it "again". Well, it just popped up again so I went into device manger & it shows Windows has stopped this device becuse it has reported problems . (Code 43) A request for the USB device descriptor failed. Picture in next post.