I recently noticed serious malware/trojan in my laptop. I started noticing audio in my laptop activating every 10 minutes with some voice Ads. Taskmanager shows iexplorer.com hogging the resources. When i disable the iexplorer in taskmanager, audio stops, but few minutes later it is back.
I did the live care online scan with microsoft (it detected 15 malware, and it removed them) but the problem persist. i google various antimalware, but when I click on the link it always redirects to weird site, or sometimes it won't let me connect at all.
I finally downloaded malwarebytes free malware scan, but my computer won't let me open. I restarted my computer in safe mode and opened the download there. i ran it first time using quick scan in safe mode, it detected 15 problems... I went back to normal startup, the audio problem stopped, but redirecting from google and iexplorer reappearing and hogging resources continue (no matter how much i deactivate it - and my internet explorer is never open).
i went back to safe mode, and ran the malwarebytes doing full scan, this time it detected 2 problems and deleted them.
However that didn't take care of the problem.. I still have iexplorer showing up in my taskmanager. i ran the full scan in safe mode for 3rd time... this time 1 problem was detected and removed, and this time I try to restore function in my computer. Computer restarted but it failed to restore to the set time, and no change was made to my computer.
i try to download prevx3.0, but again computer wouldn't let me open it.. and i had to open in safe mode and scan it in regular mode via online scan.. but no malware was detected..
I try to goto superantispyware.com website, but my firefox or google chrome can't connect to that site... DNS failure was the error. it connects to other sites, but not that site. i accessed the superantispyware.com from my desktop, and downloaded the free scan to my usb and transferred to my infected laptop.
Even in safe mode, the computer states the "the system administrator has set policies to prevent this installation" it won't let me install the program. It is not a network computer and i am the only one using this computer so somehow the virus is preventing antispyware prgroam from being installed. i try todo system restore from safe mode, and it won't let me do that either.. "fail to restore to set date, no change has made to your computer"..
I am at wits end.. any help would be appreciate it.. thanks..
I
I did the live care online scan with microsoft (it detected 15 malware, and it removed them) but the problem persist. i google various antimalware, but when I click on the link it always redirects to weird site, or sometimes it won't let me connect at all.
I finally downloaded malwarebytes free malware scan, but my computer won't let me open. I restarted my computer in safe mode and opened the download there. i ran it first time using quick scan in safe mode, it detected 15 problems... I went back to normal startup, the audio problem stopped, but redirecting from google and iexplorer reappearing and hogging resources continue (no matter how much i deactivate it - and my internet explorer is never open).
i went back to safe mode, and ran the malwarebytes doing full scan, this time it detected 2 problems and deleted them.
However that didn't take care of the problem.. I still have iexplorer showing up in my taskmanager. i ran the full scan in safe mode for 3rd time... this time 1 problem was detected and removed, and this time I try to restore function in my computer. Computer restarted but it failed to restore to the set time, and no change was made to my computer.
i try to download prevx3.0, but again computer wouldn't let me open it.. and i had to open in safe mode and scan it in regular mode via online scan.. but no malware was detected..
I try to goto superantispyware.com website, but my firefox or google chrome can't connect to that site... DNS failure was the error. it connects to other sites, but not that site. i accessed the superantispyware.com from my desktop, and downloaded the free scan to my usb and transferred to my infected laptop.
Even in safe mode, the computer states the "the system administrator has set policies to prevent this installation" it won't let me install the program. It is not a network computer and i am the only one using this computer so somehow the virus is preventing antispyware prgroam from being installed. i try todo system restore from safe mode, and it won't let me do that either.. "fail to restore to set date, no change has made to your computer"..
I am at wits end.. any help would be appreciate it.. thanks..
I