LuckytoHaveYOU
Posts: 14 +0
The main reason that I am writing this post is to warn whoever else that might be reading this about a malware program or virus or something that I currently have on my computer and hopefully get some help. This thing is quite a bugger.
So it turns out that whatever I have generates a fake Microsoft security icon next to all of my other active running program icons in the bottom right-hand corner of my screen that indicating that my computer may be at a security risk. When I clicked on it an almost identical "Microsoft" firewall security page comes up with all of the firewall settings and security features (some of which are defaulted to "security off" to make me think windows is not covering my security needs properly) and the refers me to a third party paying service that claims it will get protect/rid my computer of any viruses.
At this point, currently, I am forty hours deep in figuring out the what I can do to get this wretched thing off my computer. I have used the 8-step viruses/spyware/malware preliminary removal instructions and although some infections were erased, the final result was that my computer was still cursed with this infection. Obviously whoever wrote this program to infect my computer has done everything VERY well to prevent me from deleting it.
Some of my other symptoms of this mystery virus include: firefox starting up very slowly and taking longer to refresh information, iTunes taking a lot longer to do everything, ***Any/ALL spyware, firewall, and malware programs not being able to update their databases (including a freshly installed norton anti-virus)!****, system restore will NOT work, and neither will windows updates. Oh, and did I forget to mention that my windows "turn off system restore" is "disabled by group policy"?
At this point in time I am almost certain that all my bank accounts, passwords, credit cards, and other accounts have been compromised. I will be reprogramming all my accounts after this is fixed.
Anyways, to try fixing the problem, I tried to turn off system restore, but since this feature/option was disabled by the virus, I had to find out another route. I Googled my problem and I got some instructions from a website to go in manually through Start<Run<"regedit.exe"<(navigate /scroll mouse to)=HKEY_LOCAL_MACHINE \ Software \ Policies \ Microsoft \ Windows NT \ SystemRestore<then delete DisableConfig and DisableSR in the right hand screen.
I thought that this would help to fix the reinfection or something but it did not. So far I have ran avira, avast, superanti-spyware, malwarebytes, HJT, CCleaner, SmitFraudFix, Norton, and Comodo, but nothing has fixed it yet. Some things have shown up here and there but the infection is still there and Comodo is telling me that it is from pop-up windows.
Now I cannot uninstall Norton Anti-Virus Internet Security for some reason and none of my anti-virus/spyware/firewall programs will update to the databases. I am confused on what to do next. Will someone help me? I have attached the hijackthis report.
So it turns out that whatever I have generates a fake Microsoft security icon next to all of my other active running program icons in the bottom right-hand corner of my screen that indicating that my computer may be at a security risk. When I clicked on it an almost identical "Microsoft" firewall security page comes up with all of the firewall settings and security features (some of which are defaulted to "security off" to make me think windows is not covering my security needs properly) and the refers me to a third party paying service that claims it will get protect/rid my computer of any viruses.
At this point, currently, I am forty hours deep in figuring out the what I can do to get this wretched thing off my computer. I have used the 8-step viruses/spyware/malware preliminary removal instructions and although some infections were erased, the final result was that my computer was still cursed with this infection. Obviously whoever wrote this program to infect my computer has done everything VERY well to prevent me from deleting it.
Some of my other symptoms of this mystery virus include: firefox starting up very slowly and taking longer to refresh information, iTunes taking a lot longer to do everything, ***Any/ALL spyware, firewall, and malware programs not being able to update their databases (including a freshly installed norton anti-virus)!****, system restore will NOT work, and neither will windows updates. Oh, and did I forget to mention that my windows "turn off system restore" is "disabled by group policy"?
At this point in time I am almost certain that all my bank accounts, passwords, credit cards, and other accounts have been compromised. I will be reprogramming all my accounts after this is fixed.
Anyways, to try fixing the problem, I tried to turn off system restore, but since this feature/option was disabled by the virus, I had to find out another route. I Googled my problem and I got some instructions from a website to go in manually through Start<Run<"regedit.exe"<(navigate /scroll mouse to)=HKEY_LOCAL_MACHINE \ Software \ Policies \ Microsoft \ Windows NT \ SystemRestore<then delete DisableConfig and DisableSR in the right hand screen.
I thought that this would help to fix the reinfection or something but it did not. So far I have ran avira, avast, superanti-spyware, malwarebytes, HJT, CCleaner, SmitFraudFix, Norton, and Comodo, but nothing has fixed it yet. Some things have shown up here and there but the infection is still there and Comodo is telling me that it is from pop-up windows.
Now I cannot uninstall Norton Anti-Virus Internet Security for some reason and none of my anti-virus/spyware/firewall programs will update to the databases. I am confused on what to do next. Will someone help me? I have attached the hijackthis report.
